Support Phone Number
1-800-722-7708
Outlines: Perform Telemedicine Encounters
Perform Telemedicine Encounters
Schedule, check-in, and manage the flow of telemedicine visits like a pro in PCC EHR.
Outlines: Import, Work With, and Share Patient Documents and Forms
Import, Work With, and Share Patient Documents and Forms
Learn how to get documents into PCC EHR, attach them to patient charts, and generate forms for patients and families.
Outlines: Communicate with Patients and Take Messages
Communicate with Patients and Take Messages
Learn how to take notes during patient phone calls, send text messages to patients and families, and communicate with patients and families through the patient portal.
Work with Phone Notes
- Work With Phone Notes and Tasks
- Create Referrals, Labs, and Orders on Phone Notes (and Other Messages)
- Create a Phone Note
Send Text Messages to Patients and Families
- Send a Text Message Directly to a Patient or Family
- Send a Text Message Directly to a Patient or Family
Communicate with Patients and Families through the Patient Portal
Outlines: Verify Insurance Eligibility for Encounters
Verify Insurance Eligibility for Encounters
You can review insurance eligibility en masse for all upcoming encounters, or for a single patient’s encounter.
Outlines: Update Demographics and Insurance Policy Information
Update Demographics and Insurance Policy Information
Work with patient and family account records and update a patient’s insurance policies.
Outlines: Schedule Appointments
Schedule Appointments
Find open slots on the schedule by provider and location, then book appointments for patients and their siblings.
Outlines: Get Started
Get Started
Learn how to log in, navigate in PCC EHR, and use chat.
Log In to PCC EHR
- Log In and Navigate PCC EHR
- Log In to PCC EHR
- Change Passwords and Other User Account Settings
- Connect to Your PCC System from Home
Navigate PCC EHR
Chat with Colleagues
Not Legal Advice
Consult Your Practice's Legal Counsel: PCC shares what we learn about pediatric industry issues and best practices, but we do not provide legal advice. For questions, consult your practice’s legal counsel.
Category: Correct Mistakes
You can enter charge and encounter information when you Post Charges, and you can review a patient’s billing history in their chart.
When you need to fix charge and payment errors, change the responsible party for an encounter, or alter encounter information that appears on a claim (such as diagnoses or prior authorization numbers), use the Correct Mistakes (oops) tool in the Practice Management window. After you make changes, you can resubmit claims. You can also use oops to research the complete billing and payment history for each encounter on an account.
CPT Disclaimer
Procedure Code Guidance: The procedure code recommendations in this article are intended only as examples. You should consult the AMA’s CPT Coding Guide and work with your insurance payers to verify what codes you should use on claims. Your practice updates and maintains your procedure list, codes, and prices in the Procedures table in the Table Editor on your PCC system.
Category: Office Workflows
PCC maintains a collection of workflows you can follow to make best use of PCC EHR. If you want help exploring these workflows, reach out to PCC.
Link to NCIs Equipment Summary Guide
Read a Summary of Network and Equipment Services: PCC’s Technical Solutions Team provides a Network and Equipment Services guide which includes answers to common questions around what PCC installs, how equipment is maintained, how backups are performed, and more.
Bill Insurance Snippet
PCC’s insurance billing tools help you submit claims in just a few minutes. You can review claim problems quickly and easily, make corrections and resubmit claims, and then review rejections using clear, straightforward tools.
Read the Submit Claims procedure below to learn how to send out claims. Then read further to learn more about how to work down your insurance accounts receivable.
Documents Section Snippet
How do you import a lab result, attachment, or other document into a patient’s chart? First, you can scan, fax, or print the file into PCC EHR, and then you import the document to a patient’s chart. Along the way you can link the document to a particular visit or order, and you can specify whether or not the family can see the document in the patient portal. Read the articles below to learn more.
Update Patient and Family Information
When you work with patients and families, you need to update their demographics, adjust their billing account, flag accounts for various needs, and more. How do you set a patient’s confidential communication preference? How do you handle a family with two households?
PCC EHR’s demographics components appear in the Demographics section of the patient chart, and they can also appear during Patient Check-In, on the chart note, or anywhere your practice needs them. By mastering these components, you’ll be able to help your families quickly and easily.
Read and watch the topics below to learn how to update patient and family records.
Sam vs Appointment Book
SAM or the Appointment Book?: PCC offers two different sets of scheduling tools. This article refers to scheduling functionality found in the Practice Management system, where you schedule with SAM. For help with PCC’s Appointment Book, the visual scheduler found in PCC EHR, visit Schedule a Patient.
eRxMorganCategory
PCC’s eRx Expert, Morgan Ellixson-Boyea, CPhT, provides online Web labs, local seminars, and publishes articles to help your practice make the most of your PCC EHR ePrescribing solution.
Check out the videos and articles below to learn prescribing best practices and tips from Morgan!
eRx Playlist
| Topic | Video | Article |
|---|---|---|
| Prescribe Medications | Watch (7 min) |
Read |
| In about 7 minutes, learn how to prescribe medications in the new PCC eRx. | ||
| Rx Queue – Alternative Prescribing Workflows | Watch (6 min) |
Read |
| Learn about the Rx Queue, renewal requests, and how provider agents prescribe. | ||
| Weight-Based Dosing and Other Prescribing Tools | Watch (8 min) |
Read |
| Learn more about how to use the dose, frequency, days supply and other features when you prescribe. | ||
| Medication History | Watch (9 min) |
Read |
| Quickly review and update a patient’s medications, review pharmacy history, and renew medications. | ||
| Allergies | Watch (5 min) |
Read |
| Learn how to record and review patient allergies and handle drug allergies as you prescribe. | ||
| Set Up PCC eRx Users | Watch (7 min) |
Read |
| Learn how to set up staff and clinicians in your office to use the e-prescribing features in PCC EHR. | ||
| EPCS: How to Enroll Prescribers and Prescribe | Watch (10 min) |
Read |
| Enroll in EPCS, perform identity proofing, and prescribe a controlled substance electronically. | ||
| PCC eRx 2017 Migration Considerations | Read | |
| Your practice’s eRx champion or PCC expert can read about all the different issues related to the eRx transition. | ||
| PCC eRx Component Reference | Read | |
| Read special tips and tricks of each component on the PCC eRx ribbon. |
DrFirst Article Disclaimer
PCC 7.5 and Earlier: This article contains information on PCC EHR features from PCC 7.5 and earlier. To learn how to prescribe medications in PCC 7.6 and later, read the Prescribe Medications article or watch the Prescribe Medications video.
Category: Patient Portal
My Kid’s Chart is an online tool that patients and families can use to access medical records, review lab results, generate an immunization record, review their visit history, or send a message to their pediatrician’s office.
Get a Patient Portal Starter Kit For Your Practice: PCC provides an informational handout for patients and families, registration forms, and custom flyers for your practice. You can learn more, download the kit, and request a custom flyer on PCC’s Patient Portal Kit page.
Download a Manual: You can download and print a PDF manual for patients and families here: My Kid’s Chart User’s Guide.
Category: Interfaces
PCC’s interoperability teams build connections with immunization registries, HIEs, hospitals, lab vendors, insurance payers (for eligibility and electronic claim submission), billing services, scheduling services, and more.
To learn more about PCC’s interfaces, or to request a new interface with a payer, vendor, or other service, visit PCC Interoperability on pcc.com.
You can check if PCC already has an existing interface with a hospital or other vendor, and find out how to order a new connection. As always, contact PCC Support (800-722-7708) with any questions.
Portal Messages vs Direct Secure Messaging
Patient Portal Messages vs. Direct Secure Messaging: The patient portal and PCC EHR support two different messaging technologies. Portal messages are a secure, optional messaging tool built into the patient portal. Patient portal users can exchange messages with their pediatric practice, and the practice can receive and send portal messages with PCC EHR or pocketPCC. Direct Secure Messaging, on the other hand, is a specialized message technology used to share and send medical information. It requires registration with a third-party service and it allows for secure transmission of C-CDA transition of care documents or visit summaries. For more information, refer to Receive and Respond to Portal Messages or Direct Secure Messaging.
7.0.4 Hospital Visits Spanning Transition
Hospital Visits that Span the ICD-9 to ICD-10 Transition: Posting a charge that extended across the ICD-9/ICD-10 transition could sometimes result in validation errors. PCC has resolved these issues. For information on posting these visits, see the CMS’s guide to visits that span October 1st.
7.0.4 Search For ICD-10 Diagnosis Codes
Search By ICD-10 Codes for Diagnosing and Problem Lists
You can now search by ICD-10 code or description when you add a diagnosis to a patient’s chart, either in the Diagnoses component or on the Problem List.
When you can’t find a SNOMED-CT diagnosis description, use your mouse to right-click on the field and select “Find Other Diagnosis…”.
In the Find Other Diagnosis window, enter a search string. You can search for diagnosis descriptions using SNOMED terminology, and in PCC 7.0.4, you can also search by ICD-10 codes.
If a clinician knows the billing code but does not know the chart diagnosis description, they can now enter the billing code to search for matching results. This matching is reliant on the National Library of Medicine’s assisted mapping between SNOMED-CT and ICD-10, or on your practice’s custom billing configuration.
Category pocketPCC
PCC’s pocketPCC provides mobile access to your PCC products and services.
2015-10 Immunization Forecasting Patch
Immunization Forecasting Logic Update
PCC’s immunization logic partner, STC, is implementing several patches to the Immunization Forecasting features in PCC EHR. The new changes will bring Forecasting Results and Forecasting Warnings more in line with ACIP standards.
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Age Restriction Adjustments: PCC’s configuration for age restrictions have been adjusted to the ACIP default. The previous configuration caused immunizations such as Hib and HPV to be ignored for patients within certain age ranges.
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MSPV Forecasting: MSPV administered at 11 years of age will now result in an Immunization Forecasting Result for MCV at 16 yrs of age.
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Hib Update: Dose 3 of Hib administered at 12 months of age or older, with less than an 8 week interval from previous dose, generated a Forecasting Warning, but was still shown as valid. Dose 3 Hib without the proper interval will now display as invalid as well as produce a warning.
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2015-16 Seasonal Influenza Recommendations: For 2015–16, ACIP recommends that children aged 6 months through 8 years who have previously received 2 or more total doses of trivalent or quadrivalent influenza vaccine before July 1, 2015, require only 1 dose for 2015–16. The two previous doses need not have been given during the same season or consecutive seasons. Children in this age group who have not previously received two or more doses of trivalent or quadrivalent influenza vaccine before July 1, 2015 require 2 doses for 2015–16. The interval between the 2 doses should be at least 4 weeks. Immunization Forecasting Results will make recommendations in accordance with these new guidelines. (Visit CDC.gov for more information)
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PPSV Forecasting: Immunization Forecasting Results and Warnings in PCC EHR will now match ACIP interval recommendations for PPSV and PCV-13 for patients 65 years or older.
Certification Status
PCC EHR is Prevalidated for PCMH: By using PCC EHR, your practice is pre-validated for automatic credits towards PCMH recognition. Many pediatric practices have used PCC to achieve PCMH recognition.
Category: Meaningful Use, CQMs, etc.
Pediatric practices can apply for various Patient Centered Medical Home programs to receive payments while improving patient care.
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Introductions: What is PCMH?: You can learn more with these resources:
- Become a Patient Centered Medical Home (PCMH)
- PCC’s PCMH Wiki: A library of information about PCMH standards and how PCC clients have completed different requirements.
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Run the Reports: Ready to look at your data?
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Measure By Measure: How can you configure your system, and adjust your practice workflow, for the various Meaningful Use Measures and Clinical Quality Measures?
PCC EHR is Prevalidated for PCMH: By using PCC EHR, your practice is pre-validated for automatic credits towards PCMH recognition. Many pediatric practices have used PCC to achieve PCMH recognition.
Where is the EHR Medicaid Incentive Program?: From 2011 to 2017, many practices used PCC EHR to participate in the EHR Medicaid Incentive Program, sometimes referred to as the “ARRA” or “Meaningful Use” program. PCC EHR still includes reporting tools for measures in those programs and for understanding your medicaid population. For more information, talk to PCC Support.
Category: Prescriptions Introduction
PCC EHR has a complete suite of tools for managing medications and prescriptions.
As you create prescriptions in PCC eRx, you can review and update patient medications, track and use a family’s preferred pharmacies, review a patient’s drug benefit plan and pick medications accordingly, and review alerts related to a patient’s drug allergies, drug-to-drug interactions, and other circumstances. PCC eRx is endlessly customizable, and you can use powerful features like weight-based dosing and built-in dosing statements to improve your patient workflow, save time, and provide better care.
Watch and read the content below to learn more about PCC eRx and medications in PCC EHR.
Refund Intro
Use the refund program to make personal account refunds. You can also use the refund program to post other types of accounting adjustments.
Follow Up On Unpaid Bills Introduction
Unfortunately, not every family pays their bills on time. An address may be incorrect, a family may have questions about their balance, or they may be unable to pay. Following up on outstanding bills is a vital part of the billing process.
Fame Notjane Category Introduction
Partner’s Family Editor (fame) and Patient Editor (notjane) programs can handle the many different kinds of families and billing situations your office encounters. The policy screen, visible in the Patient Editor and other programs, stores the insurance policy record for each patient.
The topics below will explain how patient and families work in Partner and describe the many tasks you can complete in the fame, notjane, and policy programs.
Chart Note Configuration Introduction
You can use PCC EHR’s Protocol Configuration Tool to create and edit custom chart notes, phone notes, and order follow-up notes in PCC EHR.
- First, you can design and edit components, or the “building blocks” for a chart note, in the Component Builder.
- Next, you can use the Protocol Builder to assemble those components into protocols and configure their onscreen behavior.
- Finally, the Protocol Map controls which protocols will be used to generate chart notes for provider visits.
Good custom protocols lead to faster and more efficient charting and result in more consistent care for patients. PCC Software Support can train you on the PCC EHR Protocol Configuration Tool and provide ongoing support as your providers adapt PCC EHR to their workflow.
Check Out Awesome Examples: PCC hosts a web site displaying protocols created by pediatric practices around the country. You can review these award-winning chart notes at protocols.pcc.com.
Pocket Partner
Pocket Partner was a portable program for accessing your PCC schedule, reviewing patient information, and creating phone encounter notes. Pocket Partner ran on smartphone browsers.
PCC has replaced Pocket Partner with pocketPCC. For help making the transition to pocketPCC, contact your PCC account team.
Category Description: PCC EHR
PCC EHR is a customizable, pediatric focused electronic charting system. It tracks and maintains medical records for patients and provides a workflow environment for clinicians to see patients, manage their schedule, and chart visit information.
Use the articles and videos below to learn how to chart a visit, create and complete visit orders, and perform other tasks.
Get Started In Partner
The topics below will teach you how to log in to Partner and navigate among Partner programs. You will also learn some of the basic tools and features that apply to most Partner programs, like the Find Routines and the Function Keys.
You can watch PCC training videos to learn Partner basics.