PCC eRx – Set Up Staff and Clinicians

Contents1 Configure a User’s eRx Access in PCC EHR2 PCC eRx Prescriber Roles Before a clinician or staff member can prescribe medications or modify a patient’s medication information, they must have PCC eRx enabled on their user account in PCC EHR. Follow the procedure in this article below to enable PCC eRx for providers or […]

PCC EHR tracks allergies in each patient’s chart. When the chart is up-to-date, PCC EHR can automatically warn you about drug allergies as you prescribe, create lists of patients based on allergies, and display custom alerts to users whenever they work with a patient’s chart.

Follow the procedure below to add a PCC EHR user.

Follow the procedure below to change a user's PCC EHR password or name, lock out a user, or unlock a locked user.

PCC EHR runs on a large server at your practice or in the cloud. A small software program, called the "client" software, runs on each of your Windows PCs, or MacOS workstations. How do you install the client software on a new laptop or desktop so it can connect to PCC EHR?

If the PCC EHR client software on your PC, Macintosh, or Linux device is not up to date, the login window will tell you.

PCC EHR has an Emergency Access mode which allows specified users to have access to features that would otherwise be locked. You can set who should have Emergency Access permission by granting the permission to any user role in the User Administration tool.

You can use the User Administration tool to define permissions and account attributes for the PCC EHR users at your practice. First, run the User Administration tool to define user roles. Then, assign one or more roles to each user account. Read below to learn more.

Use the Rx Queue in PCC EHR to work with alternate prescription workflows. You can quickly respond to renewal requests, sign agent prescriptions, and finalize pending prescriptions.

At every visit, you ask patients what medications they are on. In PCC EHR, you can quickly review and update the chart record of a patient's medications. Special medication history features and tools make prescribing faster.

Special tips and features of each component in the PCC eRx section of a patient's chart.

Your practice can create custom medication entries to make it easier to find and prescribe non-standard prescriptions or instructions, such as the "magic mouthwash" compound, a particular piece of medical equipment or supply, or your practice's preferred albuterol inhaler dosing.

You can save time when you search for a drug in PCC eRx by creating search short cuts, hiding unused drugs and dosing statements, and following some best practices when you search.

Contents1 Safety Alerts1.1 Turn Off a Safety Alert1.2 Restrict a Safety Alert to Certain Roles1.3 Edit the Severity Level for an Alert2 Custom Medication Warnings2.1 Create a New Warning Message2.2 View Your Warning Message PCC eRx is set up to be very conservative by default. As you prescribe, PCC eRx will alert you to any […]

When a provider leaves your practice, there are certain steps that you should take to turn off their access to your PCC system, handle outstanding tasks and prescriptions, and remove them from your practice's day-to-day workflow.

There’s a wide range of causes for software slowing down- some that you may be able to deal with on your own, and some that PCC Support can help you with, and some that our Development Group may need to investigate and resolve. Either way, there’s a few things you can check out before calling PCC that will either resolve the issue for you, or help PCC find and fix them cause.

Your practice can define which PCC EHR queues will appear when a user logs in. For example, a staff member at the front desk may not need to see prescription renewals or signing.

Contents1 Prescribe with Favorites1.1 Add a New Favorite as You Prescribe2 Manage Your Favorites from My Settings2.1 Turn Automatic Favorites Off or On2.2 Choose How Favorites Appear in the Prescribe Component2.3 Add Favorites Manually from My Settings2.4 Working with Weight-Based Favorites2.5 Edit or Delete an Existing Favorite2.6 Pin, Unpin, and Exclude3 Administrator Only: Share Favorites […]

Learn the basics of how to prescribe in PCC eRx, including how to handle common prescribing scenarios. Plus, get an overview of PCC eRx's many prescribing features designed with pediatrics, prescribers, and safety in mind.

Find and select a pharmacy while you prescribe, see where prescriptions were sent and dispensed, and manage patient pharmacies.

Contents1 Register for EPCS2 Create and Send Electronic Prescriptions for Controlled Substances (EPCS)3 Prescribe a 3-Month Supply of a Schedule II Controlled Substance4 Renew Controlled Substance Prescriptions5 Send EPCS in Response to Pharmacy Change Requests6 Print Controlled Substance Prescriptions Anyone with permission to create prescriptions in PCC eRx can prepare and edit prescriptions for controlled […]

Contents1 Overview2 Before You Register2.1 Get a Hard Token2.2 Get the Authy App2.3 Decide Which Email Address to Use for EPCS Registration2.4 Remove Credit Locks2.5 Set Aside Enough Time3 Ask an Administrator to Enroll You3.1 Administrator: Verify the Prescriber’s Details3.2 Administrator: Enroll the Prescriber for EPCS4 Create an EPCS Password5 Complete ID Proofing and Register […]

Contents1 Install the Authy App1.1 On iPhone1.2 On Android2 Register Your Device3 Set Up Notifications and One-Touch Approval3.1 On Your Phone3.2 On Your Apple Watch4 Access Your Authy Account on a New Device5 Helpful Authy Links The Authy app turns your smartphone into a secure password generator for taking certain actions on your PCC system. […]

Contents1 Open Exostar Token Management2 Authenticate to Unlock Other Actions2.1 Authenticate with Your Hard Token2.2 Authenticate with Your Soft Token2.3 Authenticate with Your Backup Phone Number3 Add a New or Replacement Token3.1 Add a Soft Token to Your EPCS Account3.2 Add a Hard Token to Your EPCS Account4 Remove a Token5 Resync a Token6 Manage […]

When you prepare a prescription, you can see how much it will cost out-of-pocket, whether it requires prior authorization, and if there are more cost-effective alternatives.

The Chat Message Log records your saff’s usage of PCC EHR’s Chat messages, so you can review communication between your team members and investigate policy violations. Owing to PCC EHR’s chat potentially containing sensitive information, the Chat Log report is a separate permission from the Audit Log in PCC’s User Administration tool. To access the […]

If a pharmacy is unable to fill your patient’s prescription, use the “Resend” button to reroute the prescription to a different pharmacy. You can also use the “Resend” button to fix mistakes on a prescription and resend it to the original pharmacy. Retracing Your Steps There are several places you can see all versions of […]