Connect to Your PCC System from Home

Do you need to connect to your PCC system remotely, or work from your home office? Read below to learn how to setup and use PCC SecureConnect to connect to PCC from a web browser using two-factor authentication.

Use pocketPCC Instead: You can review your schedule, see many sections of a patient’s chart, and create phone notes on any internet-connected device using pocketPCC. You only need to use SecureConnect when you wish to run the full PCC EHR and Practice Management software remotely.

Watch a PCC SecureConnect Setup Video: To watch a video on using SecureConnect to connect to your PCC server click here.

Authorize Users to Connect

PCC keeps your system locked down so that only approved users can connect to PCC software with SecureConnect. Your office can decide which users should be allowed to connect from home (or from a remote office).

Call PCC Support to change the list of authorized users at any time.

Additionally, your practice can use the User Administration tool to configure which users can access PCC with pocketPCC. Read Set Up and Configure pocketPCC User Accounts to learn more.

Connect using SecureConnect

You can connect to your PCC server from anywhere with an internet connection using SecureConnect. SecureConnect relies on two-factor authentication via a third-party app, Authy. Two-factor authentication increases the security of your PCC system and data by requiring not only a user name and password, but also access to your phone.

Supported Web Browsers: SecureConnect requires Mozilla Firefox or Google Chrome.

Your phone's time settings must be correct: Authy’s authentication codes are time-based, and will not work if the time on your phone is wrong. Be sure that the date and time settings on your phone are correct before you begin this process.

Set Up and Configure Your Remote Connection

Download and Run the Authy App On Your Mobile Device

PCC SecureConnect uses two-factor authentication via the Authy app to ensure a secure connection to your server. Use your mobile phone’s app store to download and install the Authy app. Images below show the Apple iOS app store.


Register the Authy App With Your Identification Information

The Authy application will walk you through entering identification information to use it as a software token.




Once you have verified your account, proceed to the next step.

Create a Backup Password

It is important to create a backup password before you proceed. This will allow you to use the same Authy account on a new phone without having to go through this whole process again.






Add an Account for PCC Part 1: Get Your Phone Ready

Now, add an account to your Authy app by clicking the “+” symbol and



Once the Authy app has access to your camera, proceed to the next step to log in to PCC SecureConnect.

Add an Account for PCC Part 2: Log in to PCC SecureConnect

Set aside the phone and use a web browser on your laptop or workstation to navigate to your practice’s SecureConnect login page and enter your PCC username and password. The url is https://your-practice-acronym.pcc.com/secureconnect/ with your practice’s acronym


Add an Account for PCC Part 3: Pair the Authy App with your PCC Server

Pair the Authy app with your PCC server by scanning the QR code.




Enter Your Token on the SecureConnect Login Page

Enter the six-digit token you see on your phone in the appropriate field on the SecureConnect login page on your computer’s web browser.

Tokens regenerate every 30 seconds: Authy tokens are only valid for 30 seconds, after which Authy generates a new token automatically. If you don’t enter the token within the 30 seconds, don’t worry, just enter the new token as it appears on your cell phone.

Open and Log In to PCC EHR

You are now logged in to your PCC server. Click the “Start” button and open PCC EHR.



Connect to Your PCC Server

Once you have installed and paired the Authy app with PCC SecureConnect, follow these instructions to log in to PCC SecureConnect.

Log in to PCC SecureConnect

Use a web browser on your laptop or workstation to navigate to your practice’s SecureConnect login page and enter your PCC username and password. The url is https:// then your practice’s acronym, followed by “.pcc.com/secureconnect” (such as: https://bedrockpeds.pcc.com/secureconnect).


Enter your Token from the Authy App

Open the Authy app on your mobile device and enter the token that is presented into SecureConnect in your web browser.


Tokens regenerate every 30 seconds: Authy tokens are only valid for 30 seconds, after which Authy generates a new token automatically. If you don’t enter the token within the 30 seconds, don’t worry, just enter the new token as it appears on your cell phone.

Open and Log In to PCC EHR

You are now logged in to your PCC server. Click the “Start” button and open PCC EHR.



Some users may need additional access to remote resources such as printers when working from home. PCC can help set up an alternate remote connection method for those users.

  • Last modified: April 24, 2020