Learn with Training Videos.
Learn how to schedule, see patients, and chart and bill visits. You can also watch videos to help catch up on new PCC features.
Learn with Training Videos.
Learn how to schedule, see patients, and chart and bill visits. You can also watch videos to help catch up on new PCC features.
Learn with Training Videos.
Learn how to schedule, see patients, and chart and bill visits. You can also watch videos to help catch up on new PCC features.
PCC EHR Training Videos
PCC EHR Training Videos
Ready to log in and start seeing patients? Use the videos below to get started with PCC EHR and then learn more about specific features.
Get Started with PCC EHR
- Chart a Visit in PCC EHR (9 minutes • 2018)
- Schedule a Patient in the Appointment Book (10 minutes • 7-2019)
- Patient Check-In Video (11.5 min • 08-2018)
- Work With Patient and Family Accounts Video (14 minutes • 10-2018)
- Post Charges in PCC EHR (9.5 min • 2020-03)
Other PCC EHR Features
- 15 Tips to Optimize Your PCC EHR Experience (7.5 minutes • 01-2018)
- Answer Memory, Last Answer, and Auto-Notes in PCC EHR (5 minutes • 2014)
- Make a Visit Ready for Billing in PCC EHR (7.5 minutes • 2019)
- Chart with Multiple Protocols (4 minutes • 2013)
- Check Insurance Eligibility Video (9.5 minutes • 12-2018)
- Clinical Alerts in PCC EHR (5.5 minutes • 11-2018)
- Create a Custom Report (8 minutes • 09-2019)
- Create and Complete Orders in PCC EHR (18 minutes • 2018)
- Create Referrals, Labs, and Orders on Phone Notes (and Other Messages) (4 min)
- Documents in PCC EHR (10 minutes • 07/2019)
- Improve Care for Patients With Chronic Diseases and Special Needs (10 minutes • 7-2018)
- Patient Medical Record Privacy (10.5 minutes • 9-2017)
- Work With Phone Notes and Tasks (10 minutes • 04-2019)
- Schedule a Patient in the Appointment Book (10 minutes • 7-2019)
- Reaching Patients and Families with the Patient Portal (15 minutes • 7-2019)
- Recall Patients for Preventive Well Visits in PCC EHR (3.5 minutes • 05-2020)
- Recall Patients Who Are Overdue for Vaccines (3 minutes • 11-2019)
- Review and Update Patient Policies (7 minutes • 06-2018)
- Use Orders to Track Clinical Data (10 minutes • 2-2018)
- Vaccine Inventory Tracking in PCC EHR (10.5 minutes • 5-2017)
- Visit Status Counters (5 minutes • 12-2016)
Configuration and Setup Guides
- Appointment Book: User Accounts and Visit Reason Configuration Video (5.5 minutes • 11-2018)
- Appointment Book: Provider Hours and the Calendar Video (6 min • 11-2018)
- Clinical Instructions Overview (3 min • 06-2016)
- Configure PCC EHR Protocols and Chart Sections (6 minutes • 10-2017)
- Configure Patient Check-In Video (9 min • 09-2018)
- Create a Telemedicine Visit Protocol (13 minutes • 04-2020)
- Lab Order Configuration Video (16 min • 2016)
- Create a COVID-19 Lab Order (3:00 • 05-2020)
- Restrict and Grant Access to Report Library Categories (2 min • 2019)
Charting Overview Video Series
What about a complete walk-through of PCC EHR’s structure and charting features? This series is a little out-of-date, but gives you a few more details on patient flow:
- Chart a Visit in PCC EHR (9 minutes • 2018)
- PCC EHR Overview: Login and Review Your Schedule (9 min • 04-2018)
- PCC EHR Overview: Review the Patient Chart (20 min • 12-2018)
- PCC EHR Overview 3: Chart Note Protocols (4 min • 10-2016)
- PCC EHR Overview 4: Patient Intake (5.5 minutes • 10-2016)
- PCC EHR Overview 5: Chart A Visit (10 minutes • 11-2016)
PCC eRx and Prescriptions
Prescribing with PCC EHR
- PCC eRx – Set Up Staff and Clinicians (7.5 minutes • 5-2017)
- PCC eRx – Prescribe Medications (8 minutes • 8-2019)
- PCC eRx – Process Prescriptions on the Rx Queue (6 minutes • 2-2017)
- PCC eRx – Dosing and Other Prescribing Tools (9.5 minutes • 5-2017)
- PCC eRx – Medication History (9 minutes • 3-2017)
- PCC eRx – Allergies (5.5 minutes • 2-2017)
- PCC eRx – Prescription Favorites (10 minutes • 8-2017)
- PCC eRx – Custom Medication Items (7.5 minutes • 8-2017)
- Optimize Drug Search in PCC eRx (6 minutes • 11-2017)
Partner Daily Operations Videos
Partner Daily Operations Videos
PCC’s practice management software includes account and patient management, scheduling, billing, reporting, and more. Watch the videos below to learn more.
- Get Started with Practice Management (Partner) (7 minutes • 2019)
- Patients and Families
- Video Overview: Edit Accounts and Patients in Partner (6 minutes • 2014)
- Partner Family Editor Video (25 minutes • 2014)
- Partner Patient Editor Video (32 minutes • 2014)
- Review and Update Patient Policies (7 minutes • 06-2018)
- Check In Patients
- Partner Checkin in 5 Minutes Video (4 minutes • 2014)
- Partner Checkin Tutorial Video (17 minutes • 2014)
- Check Out Patients and Post Charges
- Overview: Post Charges in Partner (4 minutes • 2014)
- Post Charges in Practice Management, Part I (20 minutes • 2014)
- Post Charges in Practice Management, Part II (17 minutes • 2014)
- Post Personal Payments (9 minutes • 2014)
- Use Correct Mistakes to Review and Edit Charge History (15 minutes • 2008)
- Partner Structured Notes Video (5 minutes • 2006)
Partner Back Office Videos
Partner Back Office Videos
How do you customize report output? How do you set up and configure your schedule? Watch the videos below to learn about special administrative and reporting features of Partner.
- Auto-Post Insurance Payments Video (2009)
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- Contract Fee Schedules (Allowables) (2009)
- Insurance Policy Change Log Video (2007)
- Read EDI Reports (5 minutes • 2007)
- Run Partner SRS Reports (7 minutes • 2014)
- Review and Update Patient Policies (7 minutes • 06-2018)
- Update Patient Insurance Policies: Billing Office (10 minutes • 07-2018)
- Scheduling Configuration
- Quickstart: SAM Scheduling Configuration (5 minutes • 2014)
- SAM Configuration Part I: Profiles and the Provider Calendar (20.5 minutes • 2014)
- SAM Configuration Part II: Configuration Tables (8 minutes • 2014)
- The Standard Sick Call Blocker Web Lab (28 minutes • 2014)
- Configure Provider Identifiers
Recent PCC Software Release Videos
Recent PCC Software Release Videos
- PCC 8.12 Release Videos (02-2020)
- PCC 8.11 Release Videos (10-2019)
- PCC 8.9 Release Video (17 minutes • 05-2019)
- PCC 8.8 Release Video (5 minutes • 04-2019)
- PCC 8.7 Release Video (23 minutes • 2-2019)
- PCC 8.6 Release Video (23 minutes • 10-2018)
- PCC 8.5 Release Video (26 minutes • 08-2018)
- PCC 8.4 Release Video (19 minutes • 05-2018)
- PCC 8.3 Release Video (18 minutes • 02-2018)
- PCC 8.2 Release Video (9 minutes • 12-2017)
- PCC 8.1 Release Video (13 minutes • 7-2017)
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Pediatric Coding Videos
E&M Coding Series
- Part I: New Patient vs Established Patient E&M Services (10 min • 9/2016)
- Part II: Documenting Histories in E&M (8 min • 10-2016)
- Part III: Documenting Physical Exam in E&M (5 min • 11-2016)
- Part IV: Judgment Calls in E&M Leveling (6.5 minutes • 12-2016)
- Part V: Documenting Medical Decision Making in E&M (6 minutes • 1-2017)
- Part VI: Quiz: E&M Leveling (3 minutes • 6-2017)
Monthly Pediatric Coding Web Labs
Every month, PCC’s certified coder Jan Blanchard hosts an interactive pediatric coding web lab. To watch a video recording, visit the Pediatric Coding Web Labs article.
Other Topics
Other Topics
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- Get Help at support.pcc.com (3 minutes • 2014)
- 2015 Meaningful Use Web Lab (1 hour, 45 minutes • 11-2015)
- Get Started with PCC Community and PCCTalk (7.5 minutes • 05-2018)
Claim Rejection Reasons
- Claim Rejection Reasons, Part 1: Rejections You Can Fix Before the Claim is Sent (7min • 10-2016)
- Claim Rejection Reasons, Part 2: Rejections From a Claim Clearinghouse (5 min • 11-2016)
- Claim Rejection Reasons, Part 3: Rejections from a Payer (6.5 minutes • 11/2016)