Outlines: Communicate with Patients and Take Messages

Communicate with Patients and Take Messages

Learn how to take notes during patient phone calls, send text messages to patients and families, and communicate with patients and families through the patient portal.

Work with Phone Notes

• Work With Phone Notes and Tasks (10 minutes • 04-2019)
• Create Referrals, Labs, and Orders on Phone Notes (and Other Messages) (4 minutes • 01-2020)
• Create a Phone Note

Send Text Messages to Patients and Families

• Send a Text Message Directly to a Patient or Family (3.5 minutes • 06-2020)
• Send a Text Message Directly to a Patient or Family

Communicate with Patients and Families through the Patient Portal

• Reach Patients and Families with the Patient Portal (15 minutes • 07-2019)
• Receive and Respond to Patient Portal Messages from My Kid’s Chart
• Administer Patient Portal User Accounts