Schedule, Chart, and Bill a Telemedicine Encounter
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Schedule, Chart, and Bill a Telemedicine Encounter (8 min • 2020-04)
If the video does not start automatically, view it here.
Schedule a telemedicine appointment with optional video connection information and then chart and bill the visit using PCC EHR. Patients and families will see telemedicine information in the portal, and billers will have everything they need to post charges and queue up a claim.
Related Articles
- Here are some related articles in Billing and Practice Management > Get Started in Billing and Practice Management > Front Desk > Schedule a Patient > Billing and Practice Management > Post Charges and Bill for an Encounter > Clinical Tasks > Select Codes and Make a Visit Ready for Billing:
Schedule, Chart, and Bill a Telemedicine Visit
Learn how to schedule, chart and bill a telemedicine visit with PCC.Check Patient Insurance Eligibility
PCC automatically checks insurance eligibility for all of a scheduled patient's active insurance plans, if the carriers support automated eligibility. You can use eligibility features in PCC to review and confirm eligibility for upcoming appointments. You can also review and re-check a patient's insurance eligibility status during Patient Check-In.- This demo walks you through the charting experience in PCC EHR, focusing on many of our pediatric-specific features and workflows.
Prepare an Encounter for Billing
Learn how to review and link diagnoses and procedures and make a visit ready for billing in PCC EHR.Prepare an Encounter For Billing
Follow the procedure below to send procedures and diagnoses from PCC EHR to the Partner Checkout (checkout) program.Review What Was Billed for an Encounter
After you bill a visit in PCC EHR, you can return to the patient chart and review what was sent to thecheckoutprogram.- You can access PCC EHR's online Help system directly, while logged in.
- Follow this procedure to log in to the PCC EHR.
- The sections below describe the many tools for finding and opening a chart, once you have logged in to PCC EHR.
Schedule with the Appointment Book
The Appointment Book is a visual scheduler inside PCC EHR.- How to login, review your schedule, and navigate PCC EHR.
Review a Patient Chart in PCC EHR
Open a chart in PCC EHR and take a tour! This video provides an overview of the Medical Summary, Demographics and History sections of the chart in PCC EHR, while introducing how components and navigation work.Use Visit Status Counters to Know Where You’re Needed
Watch this video to learn seven great tips and tricks for improving your practice's visit workflow with PCC EHR's visit status counters.Bill for Phone Notes and Portal Messages
Your practice can bill for phone calls and portal messages. Read this article to learn how to chart and bill for a phone encounter (or portal message thread). You'll also find configuration instructions and tips for turning phone calls and portal messages into billable telemedicine encounters.Configure the Appointment Book
Learn how to configure your schedule, turn on Appointment Book permissions, define visit reasons, adjust your practice's calendar and each provider's hours, enter vacation days, and more.Schedule a Patient in the Appointment Book
In this updated video, learn how to use the Appointment Book in PCC EHR to schedule patients.Appointment Book: User Accounts and Visit Reason Configuration Video
Learn how to specify who can schedule and configure your schedule, which providers are schedulable, and set up visit reasons for your practice.15 Tips to Optimize Your PCC EHR Experience
A collection of easy yet powerful tips to help you streamline your workflow with PCC EHR.Generate Form Letters in PCC EHR
Your practice can generate visit forms, excuse letters, lab requisitions, and other form letters in PCC EHR. Whether you print forms on paper, or create electronic copies in the patient's chart and send them via the patient portal, PCC EHR can create the form you need.Use PCC Tools to Improve Care for Chronic Disease, Permanent Abnormalities, and Other Special Needs
PCC EHR includes several different tools and features that can help you manage the care you provide for your patients with chronic disease, disabilities, or other special needs.Appointment Book: Provider Hours and the Calendar Video
Learn how to create templates of hours and visit types and then "open up your calendar" by assigning templates, entering vacations, and managing your practice's calendar.Recall Overdue Patients for Well or Chronic Condition Visits
The best and easiest way to recall patients who are overdue for their well or chronic condition visit in PCC EHR is to run the Preventive Care Recall report or the Chronic Condition Recall report.Reconcile Payments and “Prove Out” at the End of the Day
You can quickly and easily reconcile payments that your practice has posted in PCC EHR. Run the Payment Reconciliation report in order to prove out, checking against your cash drawer and records at the end of the day or the end of your shift. Open the Payment Reconciliation report from the Report Library in PCC […]Appointment Book Web Lab: Why You Should Make the Jump
In May of 2019, PCC’s Lynne Gratton held a live webinar for existing PCC clients considering implementation of PCC’s Appointment Book. The Web Lab shows off all the functionality of the Appointment Book and answers questions.Review Your Schedule With Appointment Reports
PCC EHR includes a wide variety of appointment reports. You can use them to produce a daily huddle sheet, figure out when appointments are being overbooked, and even plan inventory for upcoming well visits.- As you post charges, you can review and update patient information (like insurance eligibility), double-check the linking and codes that the clinician selected, and post any payments received.
Schedule for Providers Across Multiple Locations
Does your practice have more than one location? Learn how to schedule for providers who move between locations, or how to schedule a patient at any location.- Watch this video to learn how to review encounter information and post charges for an appointment in PCC EHR.
Bill for Phone Encounters and Portal Messages
After you complete a phone note or portal message thread in PCC EHR, you can bill for the encounter right in PCC EHR.Analyze and Respond to COVID-19’s Impact in Your Dashboard
Use the COVID-19 section of your Practice Vitals Dashboard to track and analyze the impact on your practice. Along with details on your practice's charges, payments, and visit volume, you'll find recommendations and links to more resources.Send Chat Messages to Colleagues
PCC EHR includes a chat/instant messaging tool that lets you chat and send messages to other PCC EHR users.Why and How Pediatric Practices Should Launch a Recall Initiative Today
Contents1 Why Should My Practice Increase Patient Recall Efforts Now?2 Inform Patients of Your Practice’s New Safety Measures3 Adjust Visit Workflow4 Clean Up Your Practice’s Patient List Before You Do a Large Recall5 Perform Recalls For Specific Patients and Needs6 How to Code and Bill For These Visits7 Create a Library of Resources and Links […]Configure Post Charges in PCC EHR
Read this article to learn about configuration options and implementation recommendations for the Post Charges features in PCC EHR.Recall Patients for Preventive Well Visits in PCC EHR
This is a placeholder for the article excerpt, a one or two sentence summary.Find Encounter Charges That Need to Be Posted
Contents1 Review the Schedule Screen and Messaging Queue Daily for Billing Status Updates1.1 Ready to Post1.2 New Items2 Set Default Billing Status Filters3 Run the Encounters by Billing Status Report4 Establish a Billing Routine4.1 Contact PCC for Additional Workflow Support After clinicians sign their visit notes, it’s up to billers to make sure the practice […]Post an Administrative Fee Without an Appointment
Learn how to post a forms fee or any other administrative charge that could occur outside the context of an appointment.- Read this procedure to learn how to create a hospital encounter on a patient's chart, post hospital diagnoses and charges, adjust claim information, and queue up a claim.
Work with a Patient’s Billing History in the Chart
You can review all of a patient's billable encounters in the Billing History section of a patient's chart.Schedule Multiple Appointments in the Appointment Book
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Work with a Patient’s Billing History in the Chart
You can review all of a patient's billable encounters in the Billing History section of a patient's chart.- This is a placeholder for the article excerpt, a one or two sentence summary.
- Use this outline, and linked materials, to learn how to complete billing tasks in PCC.