Patient Medical Record Privacy

Connect to PCC EHR using SecureConnect from your home or remote office. Follow the instructions below to configure your personal computer and connect.

All PCC clients have a guaranteed support plan. You should always feel free to contact PCC for help with our software, hardware, or services. Talk to PCC when you are considering new hardware or software, making major configuration changes, or moving your office. Let us know so we can help!

When you start using PCC at your practice, will your patient and account records already appear in PCC, or will you be entering everything from scratch?

After PCC completes your data conversion from your previous practice management system, you must review the new data in your Partner system to ensure that the conversion was successful. Were all patients and accounts transferred to the Partner system? Are patient medical records identical between the old system and Partner?

When a software update for PCC is ready for your office, what should you do to prepare?

When bad weather or other emergencies approach, your Partner practice and PCC EHR data may be the last thing on your mind. By taking a few simple precautions, you can protect your equipment as well as your patient database and accounts receivable records.

Welcome to PCC. The instructions below contain a detailed explanation of the hardware installation requirements for PCC systems. These specifications define what is included in your PCC Customer Care Plan and provide information to help you avoid problems during the design and installation of your office network.

This page contains software downloads that help you connect to PCC's software or that facilitate PCC services. Some of these items were created by a third-party. If you are uncertain what download you need, please contact PCC Support.

If your practice has multiple locations that operate independently, you can turn on the Care Center feature in PCC software. Once the feature is turned on, you can assign patients to a specific care center.

Follow the procedure below to add a PCC EHR user.

Follow the procedure below to change a user's PCC EHR password or name, lock out a user, or unlock a locked user.

PCC EHR runs on a large server at your practice or in the cloud. A small software program, called the "client" software, runs on each of your Windows PCs, or MacOS workstations. How do you install the client software on a new laptop or desktop so it can connect to PCC EHR?

If the PCC EHR client software on your PC, Macintosh, or Linux device is not up to date, the login window will tell you.

PCC EHR has an Emergency Access mode which allows specified users to have access to features that would otherwise be locked. You can set who should have Emergency Access permission by granting the permission to any user role in the User Administration tool.

You can use the User Administration tool to define permissions and account attributes for the PCC EHR users at your practice. First, run the User Administration tool to define user roles. Then, assign one or more roles to each user account. Read below to learn more.

Use the PCC EHR Audit Log to review details about system events pertaining to a patient's chart.

PCC includes many different tools and features to help your practice make sure a patient's medical information is protected.

When a provider leaves your practice, there are certain steps that you should take to turn off their access to your PCC system, handle outstanding tasks and prescriptions, and remove them from your practice's day-to-day workflow.

There’s a wide range of causes for software slowing down- some that you may be able to deal with on your own, and some that PCC Support can help you with, and some that our Development Group may need to investigate and resolve. Either way, there’s a few things you can check out before calling PCC that will either resolve the issue for you, or help PCC find and fix them cause.

Contents1 Set Email Preferences for PCC Updates and Announcements2 Set Email Preferences for PCC Community and PCC Talk3 Change Email and Contact Information for Individual Communication from PCC PCC reaches out to one or more folks at your office via email, and PCC services (like the online PCC Community) have optional email notifications. If your […]

Contents1 Install the Authy App1.1 On iPhone1.2 On Android2 Register Your Device3 Set Up Notifications and One-Touch Approval3.1 On Your Phone3.2 On Your Apple Watch4 Access Your Authy Account on a New Device5 Helpful Authy Links The Authy app turns your smartphone into a secure password generator for taking certain actions on your PCC system. […]

The Chat Message Log records your saff’s usage of PCC EHR’s Chat messages, so you can review communication between your team members and investigate policy violations. Owing to PCC EHR’s chat potentially containing sensitive information, the Chat Log report is a separate permission from the Audit Log in PCC’s User Administration tool. To access the […]