Pharmacies
Find and select a pharmacy while you prescribe, see where prescriptions were sent and dispensed, and manage patient pharmacies.
Contents
Find and Select a Pharmacy
Look up a pharmacy as you prescribe and set it as the destination for your patient’s prescriptions.
For a New Prescription
Find and select a pharmacy as you write a new prescription.
Start a Prescription
Start a prescription in PCC eRx by searching for a medication in the Prescribe component.
You can also renew or start a fresh prescription from entries in the patient’s Medication History or Prescription History.
Locate the Pharmacy on the Prescription Preview
Once on the prescription editing screen, locate the pharmacy on the prescription preview.
The default destination for new prescriptions is the patient’s preferred pharmacy. If the patient has no saved pharmacies, the pharmacy field on the prescription remains blank.
Edit the Pharmacy
Click the red pencil icon beside the pharmacy field to edit it.
Pharmacy search options open in a new window.
Choose a New Pharmacy
The patient’s saved pharmacies appear at the top of the pharmacy search window. Beneath those, you can search for a new pharmacy.
Pharmacy search results display by order of distance from the patient’s home or your practice’s ZIP code. You can search by pharmacy name, address, or cross street. All of these pieces of information display in the pharmacy search results.
Select the pharmacy where you want to send the prescription.
Review the Pharmacy on the Prescription Preview
After you select a pharmacy, the pharmacy search window closes and returns you to the prescription editing screen.
Review the prescription preview to make sure that the pharmacy is now correct. You can edit it as many times as it takes to select the right pharmacy.
You can send new prescriptions right away, or save them to be sent later. Read on to learn how to edit the pharmacy on pending prescriptions.
For a Pending Prescription
You can change the pharmacy on pending prescriptions before sending them out the door.
Find the Pending Prescription
Locate the pending prescription that you need to edit. You can find pending prescriptions in the Review & Sign component within the PCC eRx section of the patient’s encounter, or on the Rx Queue.
Pending prescriptions in patient encounters save into the Review & Sign component within PCC eRx.
Edit the Prescription
Click the red pencil icon beside the prescription to edit it.
Edit the Pharmacy on the Prescription Preview
Find the pharmacy on the prescription preview, then click the red pencil icon to edit it.
Pharmacy search options open in a new window.
Choose a Different Pharmacy
The patient’s saved Pharmacies appear at the top of the pharmacy search window. Beneath those, you can search for a different pharmacy.
Pharmacy search results display by order of distance from the patient’s home or your practice’s ZIP code. You can search by pharmacy name, address, or cross street. All of these pieces of information display in the pharmacy search results.
Select the pharmacy where you want to send the prescription.
Review the Pharmacy on the Prescription Preview
After you select a pharmacy, the pharmacy search window closes and returns you to the prescription editing screen.
Review the prescription preview to make sure that the pharmacy destination is now correct. You can edit it as many times as it takes to select the right pharmacy.
You can send the pending prescription right away, or save it to be sent later. If you want to edit the pharmacy for multiple pending prescriptions, or split up a batch of pending prescriptions to go to different pharmacies, read on.
For Multiple Pending Prescriptions
You can edit the pharmacy for multiple pending prescriptions at the same time, and optionally split up a batch of pending prescriptions to go to multiple pharmacies.
Find the Pending Prescriptions
Open the PCC eRx section of the patient’s encounter and go to the Review & Sign component.
The patient’s pending prescriptions queue there awaiting processing.
Finalize Prescriptions
Click the “Finalize Prescriptions” button to launch the Prescription Review window.
In Prescription Review, you can edit prescription details such as the pharmacy information.
Edit the Pharmacy
Prescriptions display beneath their destination pharmacy in the Prescription Review window.
The patient’s other saved pharmacies appear as tiles at the bottom of the window, along with the option to add a pharmacy, which opens the pharmacy search options.
You can pair prescriptions and pharmacies by dragging them together. A yellow highlight indicates when prescriptions and pharmacies have been paired and you can release your cursor.
You can use the drag and drop function to pair prescriptions and pharmacies one at a time, or to replace a pharmacy that has several prescriptions queued.
Finish Processing the Prescriptions
Review the prescriptions to make sure each one is going to the right pharmacy.
Click “Send Prescriptions” to send the prescriptions to their respective pharmacies.
See Where a Prescription Was Sent or Picked Up
See where a prescription was sent or picked up in PCC EHR and PCC eRx.
See Where a Prescription Was Sent
There are many places in PCC EHR where you can review where a prescription was sent.
In the patient’s Visit History, find the encounter where the prescription was written. The encounter summary shows what was prescribed and where the prescription was sent.
If you open the encounter, you can jump to the Prescriptions component to see the same information in the context of the visit.
If you want to see information about all of the patient’s past prescriptions, open the PCC eRx section of their chart and go to the Prescription History.
For the most complete details about how, when, and where a prescription was sent, open the PCC eRx section of the encounter where it was prescribed. Then, jump to the Review & Sign component.
After being sent, prescriptions in the Review & Sign component list a pharmacy, a timestamp, and other details. Hover over the timestamp to see an overview of the prescription’s journey from your office to the pharmacy.
For the maximum amount of detail about how, when, and where the prescription was sent, click the gray disclosure triangle next to the timestamp in Review & Sign.


Complete pharmacy information and a delivery status appear in plain text, as well as in the XML message contents. The XML message contains the actual data sent by PCC eRx to the pharmacy.
See Where Prescriptions Were Picked Up
Some pharmacies send messages back to prescribers to indicate that a prescription was picked up. When this information is provided, you can see it in the patient’s Prescription History.
A pill bottle icon indicates that a pharmacy provided dispensing information about the prescription back to your practice. Click the icon to see what the pharmacy sent.
Another place you can sometimes see which pharmacy dispensed a prescription is in the patient’s Retail Rx History. Click the doctor icon beside any prescription to see what Surescripts was able to find about who prescribed it and where it was dispensed.
The Retail Rx History is especially useful for learning about prescriptions that were not prescribed from your practice. Please note that you may only query patients’ Retail Rx History once every 72 hours.
Manage Patient Pharmacies
Track patients’ pharmacies, including a preferred pharmacy.
The Pharmacies Component
You can track and manage patients’ pharmacies in the Pharmacies component within PCC eRx. To get to the Pharmacies component, open a patient’s chart and click the PCC eRx button.
If the patient has a visit, phone note, or portal message today, PCC eRx opens to that encounter. If not, you can select a past encounter.
Once in PCC eRx, click the Pharmacies anchor button to jump to the Pharmacies component.
You can use the Pharmacies component to track patients’ current pharmacies, including their preferred pharmacy, which is the one that gets used by default on their new prescriptions.
When you set a pharmacy destination for a prescription, the pharmacies saved in the patient’s Pharmacies component are set apart for easy selection.


To learn more about setting pharmacies on prescriptions, read the “Pick a Pharmacy” section above.
Add a Pharmacy
Click the “Add Pharmacy” button in the Pharmacies component to add a pharmacy to the patient’s list.
The button launches a window where you can search for the pharmacy. Type any part of the pharmacy’s name, address, or cross street to find it.
PCC eRx presents a list of all pharmacies matching your search terms, starting with those which are nearest to the patient’s home or your practice’s zip code, depending on which option you have selected.
You can change the search terms and zip code criterion at any point to refine the pharmacy search results. When you have located the correct pharmacy, select it to add it to the Pharmacies component in the patient’s chart.


Apart from the very first pharmacy you add to the Pharmacies component, which automatically gets set as the patient’s preferred pharmacy, new pharmacies do not automatically become the patient’s preferred pharmacy.
Delete a Pharmacy
To remove a pharmacy from the Pharmacies component, click the trash can icon beside it.
This removes the pharmacy from the patient’s list. If you delete the patient’s preferred pharmacy, the pharmacy that was most recently added to their list becomes the new preferred pharmacy.
Manage the Preferred Pharmacy
The preferred pharmacy is the default pharmacy for all of a patient’s new prescriptions. You can see and update a patient’s preferred pharmacy in their Pharmacies component in PCC eRx.
The first pharmacy you add to a patient’s Pharmacies component automatically becomes their preferred pharmacy. As you add other pharmacies, you can manually set the preferred pharmacy using the Preferred radio button.
When you delete a preferred pharmacy, the pharmacy that was most recently added to the list becomes the new preferred pharmacy.