Pharmacies

Find and select a pharmacy while you prescribe, see where prescriptions were sent and dispensed, and manage patient pharmacies.

Find and Select a Pharmacy

Look up a pharmacy as you prescribe and set it as the destination for your patient’s prescriptions.

For a New Prescription

Find and select a pharmacy as you write a new prescription.

You can send new prescriptions right away, or save them to be sent later. Read on to learn how to edit the pharmacy on pending prescriptions.

For a Pending Prescription

You can change the pharmacy on pending prescriptions before sending them out the door.

You can send the pending prescription right away, or save it to be sent later. If you want to edit the pharmacy for multiple pending prescriptions, or split up a batch of pending prescriptions to go to different pharmacies, read on.

For Multiple Pending Prescriptions

You can edit the pharmacy for multiple pending prescriptions at the same time, and optionally split up a batch of pending prescriptions to go to multiple pharmacies.

See Where a Prescription Was Sent or Picked Up

See where a prescription was sent or picked up in PCC EHR and PCC eRx.

See Where a Prescription Was Sent

There are many places in PCC EHR where you can review where a prescription was sent.

In the patient’s Visit History, find the encounter where the prescription was written. The encounter summary shows what was prescribed and where the prescription was sent.

If you open the encounter, you can jump to the Prescriptions component to see the same information in the context of the visit.

If you want to see information about all of the patient’s past prescriptions, open the PCC eRx section of their chart and go to the Prescription History.

For the most complete details about how, when, and where a prescription was sent, open the PCC eRx section of the encounter where it was prescribed. Then, jump to the Review & Sign component.

After being sent, prescriptions in the Review & Sign component list a pharmacy, a timestamp, and other details. Hover over the timestamp to see an overview of the prescription’s journey from your office to the pharmacy.

For the maximum amount of detail about how, when, and where the prescription was sent, click the gray disclosure triangle next to the timestamp in Review & Sign.

Complete pharmacy information and a delivery status appear in plain text, as well as in the XML message contents. The XML message contains the actual data sent by PCC eRx to the pharmacy.

See Where Prescriptions Were Picked Up

Some pharmacies send messages back to prescribers to indicate that a prescription was picked up. When this information is provided, you can see it in the patient’s Prescription History.

A pill bottle icon indicates that a pharmacy provided dispensing information about the prescription back to your practice. Click the icon to see what the pharmacy sent.

Another place you can sometimes see which pharmacy dispensed a prescription is in the patient’s Retail Rx History. Click the doctor icon beside any prescription to see what Surescripts was able to find about who prescribed it and where it was dispensed.

The Retail Rx History is especially useful for learning about prescriptions that were not prescribed from your practice. Please note that you may only query patients’ Retail Rx History once every 72 hours.

Manage Patient Pharmacies

Track patients’ pharmacies, including a preferred pharmacy.

The Pharmacies Component

You can track and manage patients’ pharmacies in the Pharmacies component within PCC eRx. To get to the Pharmacies component, open a patient’s chart and click the PCC eRx button.

If the patient has a visit, phone note, or portal message today, PCC eRx opens to that encounter. If not, you can select a past encounter.

Once in PCC eRx, click the Pharmacies anchor button to jump to the Pharmacies component.

You can use the Pharmacies component to track patients’ current pharmacies, including their preferred pharmacy, which is the one that gets used by default on their new prescriptions.

When you set a pharmacy destination for a prescription, the pharmacies saved in the patient’s Pharmacies component are set apart for easy selection.

To learn more about setting pharmacies on prescriptions, read the “Pick a Pharmacy” section above.

Add a Pharmacy

Click the “Add Pharmacy” button in the Pharmacies component to add a pharmacy to the patient’s list.

The button launches a window where you can search for the pharmacy. Type any part of the pharmacy’s name, address, or cross street to find it.

PCC eRx presents a list of all pharmacies matching your search terms, starting with those which are nearest to the patient’s home or your practice’s zip code, depending on which option you have selected.

You can change the search terms and zip code criterion at any point to refine the pharmacy search results. When you have located the correct pharmacy, select it to add it to the Pharmacies component in the patient’s chart.

Apart from the very first pharmacy you add to the Pharmacies component, which automatically gets set as the patient’s preferred pharmacy, new pharmacies do not automatically become the patient’s preferred pharmacy.

Delete a Pharmacy

To remove a pharmacy from the Pharmacies component, click the trash can icon beside it.

This removes the pharmacy from the patient’s list. If you delete the patient’s preferred pharmacy, the pharmacy that was most recently added to their list becomes the new preferred pharmacy.

Manage the Preferred Pharmacy

The preferred pharmacy is the default pharmacy for all of a patient’s new prescriptions. You can see and update a patient’s preferred pharmacy in their Pharmacies component in PCC eRx.

The first pharmacy you add to a patient’s Pharmacies component automatically becomes their preferred pharmacy. As you add other pharmacies, you can manually set the preferred pharmacy using the Preferred radio button.

When you delete a preferred pharmacy, the pharmacy that was most recently added to the list becomes the new preferred pharmacy.