Prescribe in pocketPCC
When you’re away from your work computer, you can use pocketPCC on your smartphone or tablet to create and send new prescriptions, process pending prescriptions, review medication histories, manage patient pharmacies, and more.
Available in PCC 10.2: The ability to use PCC eRx in pocketPCC is available as of the update to PCC 10.2, which is scheduled to arrive in mid-February 2025.
Video: Watch how to prescribe in pocketPCC.
Contents
Log In to pocketPCC
To use PCC eRx on your smartphone or tablet, open the web browser, type in your practice’s pocketPCC URL, and log in using your PCC username and password.
Your Practice’s pocketPCC URL: Your practice’s pocketPCC URL is https://ACRO.pcc.com/pocketpcc, where ACRO is your practice’s PCC acronym. For example, if your practice’s PCC acronym is ‘wp’, your pocketPCC URL is https://wp.pcc.com/pocketpcc. If you need help, ask your practice administrator or contact PCC Support.
By Permission Only: pocketPCC access is controlled by a user role permission in PCC EHR. If you have trouble logging in to pocketPCC, ask your practice administrator for help or contact PCC Support.
View and Process Pending Prescriptions
Tap the menu icon in the top left corner of the screen and select “Rx Queue” to see all pending prescriptions queued up at your practice.


You can edit and process pending prescriptions right from this page.
Unlike in PCC EHR, the multi-patient Rx Queue in pocketPCC cannot be filtered by patient, provider, or location and only shows pending prescription tasks.
Create New Prescriptions, Review Medication History, Manage Pharmacies, and More
To create new prescriptions or take any other action in PCC eRx for a single patient, use the Find Patient option in the left hand menu to find the patient and open their chart.
Once in the patient’s chart, tap the menu icon in the top right corner of the screen and select “PCC eRx”.
This brings you to the eRx page for today’s most recent visit, phone note, portal message, or standalone eRx encounter, in that order. If one of today’s encounters has a pending prescription, pocketPCC brings you there instead. If the patient has no encounters today, pocketPCC automatically starts a new eRx encounter.
If you need to see the eRx details for a particular visit, phone note, or portal message, go to the patient’s Visit History, open that encounter, and then open PCC eRx.


Once within a PCC eRx encounter in pocketPCC, you can edit the patient’s pharmacies, update their medication history or allergies, renew past prescriptions, create new prescriptions, and more.
If the patient already has pending prescriptions, you can view, edit, and send them from the Rx Queue within their chart.


Use Your Hard Token for EPCS: You can send electronic prescriptions for controlled substances (EPCS) from pocketPCC, but you must use your hard token instead of the Authy app for two-factor authentication. Read on to learn more.
See a Yellow Banner? Click to Reload!: You’re used to seeing the “Save” button turn yellow in PCC EHR when there are changes detected in the patient’s chart. When you’re using PCC eRx in pocketPCC, the banner at the top of the page turns yellow when background changes are detected. Tap the banner to save those changes, reload the page, and keep working.
Use a Hard Token for EPCS
When you send electronic prescriptions for controlled substances (EPCS) from pocketPCC, you must use your hard token as a second factor of authentication. You cannot use your soft token (the Authy app).
A hard token is the physical fob that PCC provided to you when you first registered for EPCS. It has a unique serial number and is registered only to you. Your hard token generates one-time passwords that you can use to finalize and send electronic prescriptions for controlled substances.
If you wish to be able to send prescriptions for controlled substances from pocketPCC but cannot find your hard token, ask your practice administrator to contact PCC Support to request a replacement.
Why Can’t I Use My Soft Token (Authy)?: The DEA requires prescribers to generate one-time passwords on a different device than the one being used to prescribe. In order to ensure that our prescribers meet this requirement, PCC mandates use of a hard token for EPCS in pocketPCC.
PCC eRx Activities You Can’t Do (Yet) in pocketPCC
pocketPCC offers a lot of prescribing functionality, but there are still some things you have to log in to PCC EHR to do.
Use PCC eRx in PCC EHR if you want to:
- See and respond to renewal and change requests from the pharmacy
- See and resolve prescription errors
- Sign off on agent prescriptions
- Print PCC eRx content
- Access the My Settings, Rx Logs, Audit Logs, and Administration pages
- Use a soft token (the Authy app) to send electronic prescriptions for controlled substances
- Use the “Clean Up MedHx” button to retire multiple entries at once in your patient’s Medication History
- Sort your patient’s Medication History by status, medication name, or indication
- See active prescription details in Medication History
- Query the Surescripts network for your patient’s Retail Prescription History
- View Medication Care Guidance and Medication History details for drugs in the patient’s history
- See additional Real-Time Pricing and On-Demand Formulary details sent by the patient’s prescription benefit manager
- View additional details of the Safety Checking Warnings that appear when searching for medications to prescribe