User Administration
Do you need to create a new user, change a password, or manage who has access to your PCC tools?
The articles in this help section include important information on managing user accounts in PCC's products and services.
Training Videos
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PCC eRx – Set Up Staff and Clinicians
Watch this quick guide to learn how to set up staff and clinicians in your office to use the e-prescribing features in PCC EHR. -
Configure User Roles and Permissions
Learn about user roles and how to use them to manage access to features in PCC EHR -
Manage User Accounts and Passwords
Learn how to reset passwords, disable user accounts, and add a new user to your PCC System. -
Add E-Lab Users and Import E-Lab Results
Learn how to grant permissions for access to incoming E-Labs in PCC EHR and how to import an incoming e-lab result.
Get Started
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Follow the procedure below to add a PCC EHR user.
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Change Passwords and Other User Account Settings
Follow the procedure below to change a user's PCC EHR password or name, lock out a user, or unlock a locked user.
Learn More
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Install and Configure PCC EHR on a New Computer
PCC EHR runs on a large server at your practice or in the cloud. A small software program, called the "client" software, runs on each of your Windows PCs, or MacOS workstations. How do you install the client software on a new laptop or desktop so it can connect to PCC EHR? -
Update PCC EHR on Your Computer
If the PCC EHR client software on your PC, Macintosh, or Linux device is not up to date, the login window will tell you. -
PCC EHR has an Emergency Access mode which allows specified users to have access to features that would otherwise be locked. You can set who should have Emergency Access permission by granting the permission to any user role in the User Administration tool.
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Set User Roles for Permissions and Security
You can use the User Administration tool to define permissions and account attributes for the PCC EHR users at your practice. First, run the User Administration tool to define user roles. Then, assign one or more roles to each user account. Read below to learn more. -
Steps to Take When a Clinician Leaves the Practice
When a provider leaves your practice, there are certain steps that you should take to turn off their access to your PCC system, handle outstanding tasks and prescriptions, and remove them from your practice's day-to-day workflow. -
Configure Which PCC EHR Queues Appear for Each User
Your practice can define which PCC EHR queues will appear when a user logs in. For example, a staff member at the front desk may not need to see prescription renewals or signing. -
Authorize Users for PCC SecureConnect
Authorize or bar users from accessing your office remotely through PCC SecureConnect and reset the pairing with whichever device is in use for two-factor authentication.