Resend a Prescription

If a pharmacy is unable to fill your patient’s prescription, use the “Resend” button to reroute the prescription to a different pharmacy. You can also use the “Resend” button to fix mistakes on a prescription and resend it to the original pharmacy.

Video: Watch Resend a Prescription to see it in action.

Find the Prescription

Open the patient’s chart. From their Visit History or the encounter selector in the PCC eRx, select the encounter where you wrote the prescription that needs to be resent.

From that encounter, make your way to the Review & Sign component in PCC eRx and find the prescription that needs to be resent.

Click “Resend”

Click the “Resend” button beside the prescription.

Role-Specific: The “Resend” button is sensitive to each user’s PCC eRx role and permissions. Only Providers, Mid-Level Providers, and Provider Agents may resend prescriptions for legend drugs. Only Providers and Mid-Level Providers who are registered for EPCS may resend prescriptions for controlled substances. To learn and manage users’ eRx role and permissions, open User Administration from the Tools menu in PCC EHR.

Edit the Prescription or Choose a Different Pharmacy

Depending on your reason for resending the original prescription, edit its details or choose a different pharmacy.

Process and Send the Prescription

Click the “Process Now” button on the prescription preview to finish resending the prescription.

PCC eRx automatically sends a cancellation for the original prescription when you process the resend.

Repeat As Needed

If the new version of the prescription also has issues, you can resend that one, too.

Active prescriptions can be resent up to seven calendar days after their original processing date.

Retracing Your Steps

There are several places you can see all versions of a particular prescription in PCC EHR and PCC eRx.

The Prescriptions component in PCC EHR, the Patient Visit Summary, and the Review & Sign component in PCC eRx show all previous versions of the prescription in addition to the one that was ultimately dispensed.

Only the most recent version of the prescription appears in the patient’s Prescription History and the Medication History components in PCC eRx and PCC EHR.

Here are some related articles in Clinical Tasks > Prescribe Medications:

Resend a Prescription
Resend a prescription to a different pharmacy, or the same pharmacy with different details.
Allergies
PCC EHR tracks allergies in each patient’s chart. When the chart is up-to-date, PCC EHR can automatically warn you about drug allergies as you prescribe, create lists of patients based on allergies, and display custom alerts to users whenever they work with a patient’s chart.
PCC eRx – Set Up Staff and Clinicians
Watch this quick guide to learn how to set up staff and clinicians in your office to use the e-prescribing features in PCC EHR.
Set Up PCC eRx User Access
Contents1 Configure a User’s eRx Access in PCC EHR2 PCC eRx Prescriber Roles Before a clinician or staff member can prescribe medications or modify a patient’s medication information, they must have PCC eRx enabled on their user account in PCC EHR. Follow the procedure in this article below to enable PCC eRx for providers or […]
Prescribe Medications
Learn the basics of how to create and send prescriptions from your PCC system.
The Rx Queue: Alternate Prescribing Workflows
Use the Rx Queue in PCC EHR to work with alternate prescription workflows. You can quickly respond to renewal requests, sign agent prescriptions, and finalize pending prescriptions.
Review and Update Medication History
At every visit, you ask patients what medications they are on. In PCC EHR, you can quickly review and update the chart record of a patient's medications. Special medication history features and tools make prescribing faster.
PCC eRx – EPCS Enrollment
Watch this video to learn how to turn on EPCS access, register a prescriber, and how to register tokens.
PCC eRx Component Reference
Special tips and features of each component in the PCC eRx section of a patient's chart.
Create Custom Medications and Sentences in PCC eRx
Your practice can create custom medication entries to make it easier to find and prescribe non-standard prescriptions or instructions, such as the "magic mouthwash" compound, a particular piece of medical equipment or supply, or your practice's preferred albuterol inhaler dosing.
Optimize PCC eRx Searches with Shortcuts and Hiding
You can save time when you search for a drug in PCC eRx by creating search short cuts, hiding unused drugs and dosing statements, and following some best practices when you search.
Customize PCC eRx Alerts and Warnings
Contents1 Safety Alerts1.1 Turn Off a Safety Alert1.2 Restrict a Safety Alert to Certain Roles1.3 Edit the Severity Level for an Alert2 Custom Medication Warnings2.1 Create a New Warning Message2.2 View Your Warning Message PCC eRx is set up to be very conservative by default. As you prescribe, PCC eRx will alert you to any […]
Optimize Drug Search in PCC eRx
Learn how to use custom search terms and orderable exclusions to streamline your prescribing process in PCC eRx.
PCC eRx Beyond the Basics
Learn answers to FAQs, configuration and customization options, and helpful tips for using PCC eRx, the prescription module inside PCC EHR.
PCC eRx Prescription Favorites
Contents1 Prescribe with Favorites1.1 Add a New Favorite as You Prescribe2 Manage Your Favorites from My Settings2.1 Turn Automatic Favorites Off or On2.2 Choose How Favorites Appear in the Prescribe Component2.3 Add Favorites Manually from My Settings2.4 Working with Weight-Based Favorites2.5 Edit or Delete an Existing Favorite2.6 Pin, Unpin, and Exclude3 Administrator Only: Share Favorites […]
Prescribe Medications
Learn the basics of how to prescribe in PCC eRx, including how to handle common prescribing scenarios. Plus, get an overview of PCC eRx's many prescribing features designed with pediatrics, prescribers, and safety in mind.
Work with Pharmacies
Find and select a pharmacy while you prescribe, see where prescriptions were sent and dispensed, and manage patient pharmacies.
Prescribe Controlled Substances
Contents1 Register for EPCS2 Create and Send Electronic Prescriptions for Controlled Substances (EPCS)3 Prescribe a 3-Month Supply of a Schedule II Controlled Substance4 Renew Controlled Substance Prescriptions5 Send EPCS in Response to Pharmacy Change Requests6 Print Controlled Substance Prescriptions Anyone with permission to create prescriptions in PCC eRx can prepare and edit prescriptions for controlled […]
Register for EPCS
Contents1 Overview2 Before You Register2.1 Get a Hard Token2.2 Get the Authy App2.3 Decide Which Email Address to Use for EPCS Registration2.4 Remove Credit Locks2.5 Set Aside Enough Time3 Ask an Administrator to Enroll You3.1 Administrator: Verify the Prescriber’s Details3.2 Administrator: Enroll the Prescriber for EPCS4 Create an EPCS Password5 Complete ID Proofing and Register […]
Install and Set Up the Authy App
Contents1 Install the Authy App1.1 On iPhone1.2 On Android2 Register Your Device3 Set Up Notifications and One-Touch Approval3.1 On Your Phone3.2 On Your Apple Watch4 Access Your Authy Account on a New Device5 Helpful Authy Links The Authy app turns your smartphone into a secure password generator for taking certain actions on your PCC system. […]
Manage Your EPCS Account and Tokens
Contents1 Open Exostar Token Management2 Authenticate to Unlock Other Actions2.1 Authenticate with Your Hard Token2.2 Authenticate with Your Soft Token2.3 Authenticate with Your Backup Phone Number3 Add a New or Replacement Token3.1 Add a Soft Token to Your EPCS Account3.2 Add a Hard Token to Your EPCS Account4 Remove a Token5 Resync a Token6 Manage […]
Check Prescription Pricing and Insurance Coverage While You Prescribe
When you prepare a prescription, you can see how much it will cost out-of-pocket, whether it requires prior authorization, and if there are more cost-effective alternatives.
Check Prescription Pricing and Insurance Coverage While You Prescribe
When you prepare a prescription, you can see exactly how much it will cost your patient at the pharmacy and how it's covered by their prescription insurance.

Retracing Your Steps

Related Articles