Install and Configure PCC EHR on a New Computer

PCC EHR runs on a large server at your practice or in the cloud. A small PCC EHR software program, called the “client” software, runs on each of your Windows PCs, or MacOS workstations.

How do you install the client software on a new laptop or desktop so it can connect to PCC EHR?

In Office: Under most circumstances, you can only install the PCC EHR software on a computer while it is located in your practice, working on your practice’s network. If you need to connect to your office remotely, you can use pocketPCC, or use PCC SecureConnect to connect through a browser window with 2-factor authentication.

Contents

1 Windows PC Installation Instructions
2 Apple Macintosh (MacOS, Mac OSX) Installation Instructions

Windows PC Installation Instructions

Follow the steps below to install PCC EHR software on a Windows PC.

Download the PCC EHR Installer

Open a Web browser and visit your server’s PCC downloads page. It gives you direct access to important PCC downloads, as well as links to PCC support and our online documentation at learn.pcc.com.

The url is simply your PCC acronym followed by pcc.com/downloads. So, if your acronym was ABCD, your downloads page would be at https://ABCD.pcc.com/downloads

In-Office Link: This link will work when your computer or workstation is connected to your office’s PCC network. If you use a third-party to manage your network, or need to connect to PCC EHR from a home office, contact your Client Advocate for download assistance.

Run the Installer

The setup application should run automatically. If it doesn’t, you can double-click on the icon in your downloads list.

Enter Password: Your computer may ask you for an administrative username and password. If you do not know it, consult your office manager or office system administrator.

Choose Your Installation Style

Open Installation Wizard and choose the presentation method that matches your practice’s policies. Enter your workstation’s administrator password if prompted.

The default option, “Install for anyone using this computer,” is modeled after how PCC has historically installed updates. Choosing this option requires the workstation’s administrator password.
The per-user option, “Install just for me,” does not require the admin password, and will run all future updates for only one workstation user. When each user logs into the workstation, they will be prompted to run the PCC EHR update for themself.

PCC EHR will remember your choice and run future updates with the method you chose, without requiring an administrator password. To change your installation choice, you can uninstall and reinstall PCC EHR to make a different choice.

Click through the PCC EHR Setup Wizard

Click “Next” or “Install” to move through all steps.

Run PCC EHR Settings

Click the gear icon in the upper right corner of the login pop-up to run PCC EHR Settings.

Enter Your Database Settings

Enter the database settings for your practice. Contact PCC Support at 1-800-722-1082 for assistance.

For “Host”, enter your practice’s PCC acronym.
For “Database User”, enter “ehruser”.
For “Database Pass”, enter your practice’s database password.

Call or E-Mail for Help: If any of the above settings do not work at your practice, contact PCC Support for assistance.

Optional: Add PCC EHR to Your Task Bar

Since you will be using PCC EHR every day, you may want to add it to your computer’s task bar. Find the application icon (or the alias on your desktop) and drag it to the task bar.

Apple Macintosh (MacOS, Mac OSX) Installation Instructions

Follow the steps below to install PCC EHR software on an Apple Macintosh computer.

Download the PCC EHR Client

Open a Web browser and visit your server’s PCC downloads page. It gives you direct access to important PCC downloads, as well as links to PCC support and our online documentation at learn.pcc.com.

The url is simply your PCC acronym followed by pcc.com/downloads. So, if your acronym was ABCD, your downloads page would be at https://ABCD.pcc.com/downloads

Click the “PCC EHR Client” link to download PCC EHR.

Run the Installer

The setup application should run automatically. If it doesn’t, you can double-click on the icon in your downloads list.

Macintosh Disk Image and Packages: You may need to pop-open a disk image (.dmg file) and double-click on a package:

Click through the PCC EHR Installer

You will see a PCC EHR installation guide. Simply click “Next” or “Install” to move through all steps. PCC EHR may launch automatically when you are finished.

Enter Password: Your computer may ask you for an administrative username and password. If you do not know it, consult your office manager or office system administrator.

Run PCC EHR Settings

The PCC EHR Settings program can be accessed by clicking the gear symbol in the upper right corner of the login pop-up.

Administrative Permission: Changing your PCC EHR settings requires an administrative account on your workstation. You may need to open the Terminal application, located in the Utilities folder in the Applications folder, and then run sudo /Applications/PCC\ EHR\ Settings.app/Contents/MacOS/PCC\ EHR\ Settings Contact PCC Support for assistance.

Enter Your Database Settings

Enter the database settings for your practice.

Macs running the Sequoia operating system may require additional steps when installing PCC EHR for the first time. Contact PCC Support at 1-800-722-1082 for assistance.

For “Host”, enter your practice’s PCC acronym.
For “Database User”, enter “ehruser”.
For “Database Pass”, enter your practice’s database password.

Call or E-Mail for Help: If any of the above settings do not work at your practice, contact PCC Support for assistance.

Optional: Add PCC EHR to Your Dock or Task Bar

Since you will be using PCC EHR every day, you may want to add it to your computer’s dock. Find the application icon and drag it to the appropriate location.

On the Macintosh, you can find the PCC EHR.app application in the Applications folder.

Here are some related articles in Manage and Administer Your PCC Tools > User Administration:

Add a New PCC User Account
Follow the procedure below to add a PCC EHR user.
Change Passwords and Other User Account Settings
Follow the procedure below to change a user's PCC EHR password or name, lock out a user, or unlock a locked user.
Update PCC EHR on Your Computer
If the PCC EHR client software on your PC, Macintosh, or Linux device is not up to date, the login window will tell you.
Emergency Access Mode
PCC EHR has an Emergency Access mode which allows specified users to have access to features that would otherwise be locked. You can set who should have Emergency Access permission by granting the permission to any user role in the User Administration tool.
Set User Roles for Permissions and Security
You can use the User Administration tool to define permissions and account attributes for the PCC EHR users at your practice. First, run the User Administration tool to define user roles. Then, assign one or more roles to each user account. Read below to learn more.
PCC eRx – Set Up Staff and Clinicians
Watch this quick guide to learn how to set up staff and clinicians in your office to use the e-prescribing features in PCC EHR.
Patient Medical Record Privacy
Use and configure PCC software to ensure patients' PHI is only available to those with permission to view it.
Steps to Take When a Clinician Leaves the Practice
When a provider leaves your practice, there are certain steps that you should take to turn off their access to your PCC system, handle outstanding tasks and prescriptions, and remove them from your practice's day-to-day workflow.
Troubleshooting Slowness in PCC EHR
There’s a wide range of causes for software slowing down- some that you may be able to deal with on your own, and some that PCC Support can help you with, and some that our Development Group may need to investigate and resolve. Either way, there’s a few things you can check out before calling PCC that will either resolve the issue for you, or help PCC find and fix them cause.
Configure Which PCC EHR Queues Appear for Each User
Your practice can define which PCC EHR queues will appear when a user logs in. For example, a staff member at the front desk may not need to see prescription renewals or signing.
Configure User Roles and Permissions
Learn about user roles and how to use them to manage access to features in PCC EHR
Manage User Accounts and Passwords
Learn how to reset passwords, disable user accounts, and add a new user to your PCC System.
Add E-Lab Users and Import E-Lab Results
Learn how to grant permissions for access to incoming E-Labs in PCC EHR and how to import an incoming e-lab result.
Review Chat Logs in PCC EHR
The Chat Message Log records your saff’s usage of PCC EHR’s Chat messages, so you can review communication between your team members and investigate policy violations. Owing to PCC EHR’s chat potentially containing sensitive information, the Chat Log report is a separate permission from the Audit Log in PCC’s User Administration tool. To access the […]
Authorize Users for PCC SecureConnect
Authorize or bar users from accessing your office remotely through PCC SecureConnect and reset the pairing with whichever device is in use for two-factor authentication.

Windows PC Installation Instructions

Apple Macintosh (MacOS, Mac OSX) Installation Instructions

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