Prepare for a PCC Software Release and Update Individual Workstations
When a software update for PCC is ready for your office, what should you do to prepare?
Contents
- 1 Notify Your In-House System Administrator and/or Third-Party IT Consultant
- 2 Learn About the New Features Ahead of Time
- 3 Review Important Update Configuration or Workflow Considerations
- 4 Tell Your Doctors and Other Staff
- 5 Update PCC EHR on Your Computer
- 6 Optionally Run a Manual Update
- 7 After the Update: Review New Options, Work with PCC Support
Notify Your In-House System Administrator and/or Third-Party IT Consultant
PCC EHR updates require the workstation’s administration password. Inform your in-house system administrator or office manager that each workstation will need their attention, and the administration password, on the morning of the update.
Does your practice have a local system administrator or a contract with a local IT professional who updates and services your computers? Do you implement an office-wide network, not monitored and updated by PCC, that requires administrative permissions to make changes? Contact appropriate entities so that they know a PCC update is coming.
Learn About the New Features Ahead of Time
With every software release, PCC answers client requests and implements new features and tools that can improve your office workflow and save you time. You should review the new software feature list and arrange for your staff to attend a training web lab, when needed.
- PCC New Feature Release Notes
- The Pulse: PCC’s Newsfeed announces updates, documentation, web labs and other training opportunities.
Review Important Update Configuration or Workflow Considerations
Some new tools or features in PCC EHR require configuration, or may make your office’s workflow faster and easier. When there are significant configuration or software usage changes, PCC makes note of them in the PCC Release Manual.
Tell Your Doctors and Other Staff
Once PCC schedules your update, inform all of your PCC EHR users. The PCC EHR login screen helps you out the week before the update by notifying all users that an update is coming.
Encourage them to review the “Details” link on the login screen, which points to the PCC Release Overview, Manual, and Video Series.
Update PCC EHR on Your Computer
If the PCC EHR client software on your PC, Macintosh, or Linux device is not up to date, the login window will tell you. Click “Ok” to download and begin the update.
The installer will launch automatically. The installer looks different on different computers, but in each case you can simply click “Next” or “Continue” to step through the process.
The Windows setup application looks like this:
The Macintosh setup application looks like this:
Optionally Run a Manual Update
You can also perform a manual update by downloading the PCC EHR Client. Open a Web browser and visit your server’s PCC downloads page. It gives you direct access to important PCC downloads, as well as links to PCC support and our online documentation at learn.pcc.com.
The url is simply your PCC acronym followed by pcc.com/downloads. So, if your acronym was ABCD, your downloads page would be at https://ABCD.pcc.com/downloads
In-Office Link: This link will work when your computer or workstation is connected to your office’s PCC network. If you use a third-party to manage your network, or need to connect to PCC EHR from a home office, contact your Client Advocate for download assistance.
Read Install and Configure PCC EHR on a New Computer to learn more.
After the Update: Review New Options, Work with PCC Support
Once your update is complete, you may wish to return to the PCC Release Manual and implement the recommended configuration changes.
Remember that PCC Support (support@pcc.com, 802-846-8177 or 800-722-7708) can help you review your setup and work with you to optimize your PCC EHR work environment.