Set a Default Billing Place of Service for Telemedicine Visits

When you schedule and perform a telemedicine visit, it makes sense to use your office location—the doctors can see their whole schedule, and your practice can see what’s happening at a glance. When it’s time to bill, however, some carriers require a special telemedicine place of service.

It can be cumbersome to manually switch the billing place service each time you post telemedicine visit charges. To make posting easier, set a default billing place of service for telemedicine visits. Follow the procedure below to learn how.

For Appointment Book Users Only: The default billing place of service for telemedicine visits only works if your practice schedules in Appointment Book. Appointment Book allows users to flag telemedicine visits, which is how PCC knows to use the special place of service for billing. If your practice schedules in ‘sam’, you will not be able to take advantage of this feature.

Open Practice Preferences

Click on the Configuration menu and select “Practice Preferences”.

Find Telemedicine Place of Service Mapping

Scroll down the page until you find Telemedicine Place of Service Mapping.

Link Your Scheduling Locations to a Telemedicine Place of Service

Open the Telemedicine Place of Service drop-down next to each of your Scheduling Locations. For each location, pick a default billing place of service for telemedicine visits.

If you don’t want to bill telemedicine visits using a special place of service, use ‘Appointment/Encounter Location’ as the Telemedicine Place of Service default.

The drop-down will show you all of the places of service in your PCC system configured with HIPAA code ’02’, the telemedicine place of service code. To learn how to configure a telemedicine place of service in your PCC system, read: Add a Telemedicine Place of Service for 02.

One Telemedicine Place of Service is Enough: PCC EHR will recognize if your office has configured only one telemedicine place of service and will automatically set it as the default Telemedicine Place of Service for all of your Scheduling Locations.

Log Out and Back In

Log out and back into PCC EHR to load the new settings.

Post Telemedicine Visit Charges in PCC EHR

When you post telemedicine visit charges in PCC EHR, the billing place of service will default to the Telemedicine Place of Service you set in Practice Preferences for that scheduling location.

Use the Billing POS drop-down if you need to change the billing place of service on the fly for a particular visit.

Or Post Telemedicine Visit Charges in ‘checkout’

When you post telemedicine visit charges in Practice Management, the billing place of service will default to the Telemedicine Place of Service you set in Practice Preferences for that scheduling location.If you need to change the billing place of service on the fly for a particular visit, clear out the ‘POS’ field, type in an asterisk (*), and then type ‘Enter’ to see your other options. Highlight an item in the list using your arrow keys and type ‘Enter’ confirm your selection.

  • Last modified: April 13, 2020