PCC eRx – Set Up Staff and Clinicians

Before a clinician or staff member can prescribe medications or modify a patient's medication information, they must have PCC eRx enabled on their user account in PCC EHR. Follow the procedure in this article below to enable PCC eRx for providers or any staff at your practice.

PCC EHR tracks allergies in each patient’s chart. When the chart is up-to-date, PCC EHR can automatically warn you about drug allergies as you prescribe, create lists of patients based on allergies, and display custom alerts to users whenever they work with a patient’s chart.

Follow the procedure below to add a PCC EHR user.

Follow the procedure below to change a user's PCC EHR password or name, lock out a user, or unlock a locked user.

PCC EHR runs on a large server at your practice or in the cloud. A small software program, called the "client" software, runs on each of your Windows PCs, or MacOS workstations. How do you install the client software on a new laptop or desktop so it can connect to PCC EHR?

If the PCC EHR client software on your PC, Macintosh, or Linux device is not up to date, the login window will tell you.

PCC EHR has an Emergency Access mode which allows specified users to have access to features that would otherwise be locked. You can set who should have Emergency Access permission by granting the permission to any user role in the User Administration tool.

You can use the User Administration tool to define permissions and account attributes for the PCC EHR users at your practice. First, run the User Administration tool to define user roles. Then, assign one or more roles to each user account. Read below to learn more.

The Rx Queue is a one-stop task queue where you can review and process pending prescriptions, sign off on agent prescriptions, respond to pharmacy renewal and change requests, and review and resolve prescription errors.

At every visit, you ask patients what medications they are on. In PCC EHR, you can quickly review and update the chart record of a patient's medications. Special medication history features and tools make prescribing faster.

Special tips and features of each component in the PCC eRx section of a patient's chart.

Your practice can create custom medication entries to make it easier to find and prescribe non-standard prescriptions or instructions, such as the "magic mouthwash" compound, a particular piece of medical equipment or supply, or your practice's preferred albuterol inhaler dosing.

You can save time when you search for a drug in PCC eRx by creating search short cuts, hiding unused drugs and dosing statements, and following some best practices when you search.

Contents1 Overview2 Adjust Safety Checking Settings2.1 Turn Off a Safety Checking Warning2.2 Restrict a Safety Checking Warning to Certain Roles2.3 Edit Safety Checking Sensitivity You can adjust safety checking in PCC eRx to meet the needs of your practice. Overview As you prescribe, PCC eRx alerts you to safety concerns with the selected medication based […]

When a provider leaves your practice, there are certain steps that you should take to turn off their access to your PCC system, handle outstanding tasks and prescriptions, and remove them from your practice's day-to-day workflow.

There’s a wide range of causes for software slowing down- some that you may be able to deal with on your own, and some that PCC Support can help you with, and some that our Development Group may need to investigate and resolve. Either way, there’s a few things you can check out before calling PCC that will either resolve the issue for you, or help PCC find and fix them cause.

Your practice can define which PCC EHR queues will appear when a user logs in. For example, a staff member at the front desk may not need to see prescription renewals or signing.

Contents1 Prescribe with Favorites1.1 Add a New Favorite as You Prescribe2 Manage Your Favorites from My Settings2.1 Turn Automatic Favorites Off or On2.2 Choose How Favorites Appear in the Prescribe Component2.3 Add Favorites Manually from My Settings2.4 Working with Weight-Based Favorites2.5 Edit or Delete an Existing Favorite2.6 Pin, Unpin, and Exclude3 Administrator Only: Share Favorites […]

Learn the basics of how to prescribe in PCC eRx, including how to handle common prescribing scenarios. Plus, get an overview of PCC eRx's many prescribing features designed with pediatrics, prescribers, and safety in mind.

Find and select a pharmacy while you prescribe, see where prescriptions were sent and dispensed, and manage patient pharmacies.

Only registered users can send electronic prescriptions for controlled substances (EPCS), but anyone with permission to create prescriptions can prepare and edit them.

After a brief registration process, you can send electronic prescriptions for controlled substances (EPCS) from PCC eRx.

The Authy app turns your smartphone into a secure password generator for taking certain actions on your PCC system. Secure Authy passwords are used in conjunction with your regular PCC password to provide an extra layer of security for your account. This article covers how to install and set up the Authy app on your smartphone and tailor notifications to your preference.

After registering for electronic prescribing for controlled substances (EPCS), you can manage your EPCS account and authentication tokens in the Exostar Token Management tool. You can also reset your EPCS password with help from an eRx Administrator.

When you prepare a prescription, you can see how much it will cost out-of-pocket, whether it requires prior authorization, and if there are more cost-effective alternatives.

The Chat Message Log records your saff’s usage of PCC EHR’s Chat messages, so you can review communication between your team members and investigate policy violations. Owing to PCC EHR’s chat potentially containing sensitive information, the Chat Log report is a separate permission from the Audit Log in PCC’s User Administration tool. To access the […]

If a pharmacy is unable to fill your patient’s prescription, use the “Resend” button to reroute the prescription to a different pharmacy. You can also use the “Resend” button to fix mistakes on a prescription and resend it to the original pharmacy. Retracing Your Steps There are several places you can see all versions of […]

Authorize or bar users from accessing your office remotely through PCC SecureConnect and reset the pairing with whichever device is in use for two-factor authentication.

Use the My Settings page to tailor PCC eRx to your personal preferences and workflows.