PCC EHR User Administration
The articles in this help section include important information on managing user accounts in PCC EHR.
Partner System Administration?: The articles below are specific to PCC EHR, but many technical issues cross between PCC EHR and Partner. You can also read Partner User Administration.
Contact PCC Support at 802-846-8177 or 800-722-7708 or support@pcc.com for further assistance.
Training Videos
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PCC eRx – Set Up Staff and Clinicians
Watch this quick guide to learn how to set up staff and clinicians in your office to use the e-prescribing features in PCC EHR. -
Patient Medical Record Privacy
Use and configure PCC software to ensure patients' PHI is only available to those with permission to view it. -
Manage User Accounts and Passwords
Learn how to reset passwords, disable user accounts, and add a new user to your PCC System.
Get Started
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Follow the procedure below to add a PCC EHR user.
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Change Passwords and Other User Account Settings
Follow the procedure below to change a user's PCC EHR password or name, lock out a user, or unlock a locked user. -
Troubleshooting Slowness in PCC EHR
There’s a wide range of causes for software slowing down- some that you may be able to deal with on your own, and some that PCC Support can help you with, and some that our Development Group may need to investigate and resolve. Either way, there’s a few things you can check out before calling PCC that will either resolve the issue for you, or help PCC find and fix them cause.
Learn More
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Install and Configure PCC EHR on a New Computer
PCC EHR runs on a large server at your practice or in the cloud. A small software program, called the "client" software, runs on each of your Windows PCs, or MacOS workstations. How do you install the client software on a new laptop or desktop so it can connect to PCC EHR? -
Update PCC EHR on Your Computer
If the PCC EHR client software on your PC, Macintosh, or Linux device is not up to date, the login window will tell you. -
PCC EHR has an Emergency Access mode which allows specified users to have access to features that would otherwise be locked. You can set who should have Emergency Access permission by granting the permission to any user role in the User Administration tool.
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Set User Roles for Permissions and Security
You can use the User Administration tool to define permissions and account attributes for the PCC EHR users at your practice. First, run the User Administration tool to define user roles. Then, assign one or more roles to each user account. Read below to learn more. -
Steps to Take When a Clinician Leaves the Practice
When a provider leaves your practice, there are certain steps that you should take to turn off their access to your PCC system, handle outstanding tasks and prescriptions, and remove them from your practice's day-to-day workflow. -
The Chat Message Log records your saff’s usage of PCC EHR’s Chat messages, so you can review communication between your team members and investigate policy violations. Owing to PCC EHR’s chat potentially containing sensitive information, the Chat Log report is a separate permission from the Audit Log in PCC’s User Administration tool. To access the […]
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Authorize Users for PCC SecureConnect
Authorize or bar users from accessing your office remotely through PCC SecureConnect and reset the pairing with whichever device is in use for two-factor authentication.