Send Chat Messages to Colleagues

PCC EHR includes a chat/instant messaging tool that lets you chat and send messages to other PCC EHR users.

PCC uses the WebEx service to connect you to online training courses and training sessions.

The pediatric biller's job would be easier if accounts all paid on time and insurance companies always reimbursed the correct amount. Unfortunately, accounts build up balances and credits and insurance companies overpay, underpay, and demand "takebacks".

PCC Community is an online forum and email list for users of PCC's pediatric software. By connecting to PCC Community, you can join discussions about issues facing pediatric practices as well as PCC's software and services.

The Pulse is a source of news and information for PCC clients. We use The Pulse to share information about our upcoming software releases, trainings, conferences, events and web labs, as well as pediatric news and industry information.

PCC offers our clients access to a number of resources from the AAP, including the Pediatric Coding Newsletter and the AAP Red Book.

PCC uses your requests and comments to help decide which features and services to develop. We depend on your feedback; we can't make software without you. Read this article to learn the best way to submit a feature enhancement request or defect.

Bright Futures is a national health promotion and prevention initiative led by the American Academy of Pediatrics. PCC provides Bright Futures chart note protocols, periodicity schedules, handouts, and more to all PCC practices.

This article provides best practices and other recommendations to help you engage with your patients and improve care through communication. PCC recommends that pediatric practices follow communication best practices and abide by guidelines, even when not strictly required by law. Additionally, PCC recommends you include an explicit “consent to contact” in your practice policies.

As a pediatric practice you deal constantly with Personal Health Information (PHI). This data includes: Name, Address, Phone Number Social Security Number Date of Birth Insurance Information Medical Records, including test results This information can be extremely valuable, and therefore a target for hackers. Here are some basic best practices you can implement in order […]

So your practice is moving. Maybe you have outgrown your current space, or want to move to a more affordable location, or your lease is up, or you want to buy a building as an investment? Moving can be complicated. There are many moving pieces, and PCC is eager to make your move successful, with as little interruption to routine and as few surprises as possible.

You can access your PCC-provided email services with Roundcube, a Web-based email program. This manual contains an introduction to Roundcube, along with a guide for setting up two-factor authentication (2FA) for your PCC email using the Authy app.

Contents1 Why Should My Practice Increase Patient Recall Efforts Now?2 Inform Patients of Your Practice’s New Safety Measures3 Adjust Visit Workflow4 Clean Up Your Practice’s Patient List Before You Do a Large Recall5 Perform Recalls For Specific Patients and Needs6 How to Code and Bill For These Visits7 Create a Library of Resources and Links […]

Contents1 Configure In-Office Lab Orders and Facilities1.1 Configure In-Office Lab Facilities1.2 Map In-Office Lab Facilities to Appointment Locations1.3 Configure a Default Facility for In-Office Lab Tests2 Set Up Default Document Categories for Lab and Radiology Requisitions3 Configure Provider Signatures to Automatically Appear on Lab and Radiology Requisitions4 Configure Custom Requisition Forms4.1 Learn More After ordering […]

Read this article to learn how you can generate form letters that include encounter and chart information in PCC.

Your practice can perform a flu shot clinic while also meeting your enhanced COVID-19 safety protocols. PCC has worked with several practices who are running “drive through” or “curb side” flu clinics. In addition to providing your families and communities with a vital service (flu vaccines!), by running a drive through flu shot clinic, you can prepare your practice for participation in upcoming mass vaccinations coming for COVID-19.

When you schedule an appointment in PCC, your practice can automatically send patients and families CHADIS questionnaires through the patient portal. Results will show up right in the encounter’s chart note, like any order. You can use CHADIS questionnaires to gather important diagnostic, screening, and other valuable information in advance of an encounter.

If a family does not have insurance, or the family won’t be using insurance for an encounter, then a pediatric practices needs to provide a “Good Faith Estimate” for the cost of care when an encounter is scheduled more than 3 days in advance.

The Authy app turns your smartphone into a secure password generator for taking certain actions on your PCC system. Secure Authy passwords are used in conjunction with your regular PCC password to provide an extra layer of security for your account. This article covers how to install and set up the Authy app on your smartphone and tailor notifications to your preference.

Authorize or bar users from accessing your office remotely through PCC SecureConnect and reset the pairing with whichever device is in use for two-factor authentication.

You can use PCC reports to identify problem areas in your A/R, review collections, and evaluate your growth as a practice. The tables below show PCC’s recommended reporting tools for practice oversight on a daily, weekly, monthly, and annual basis.

You can easily print specimen labels for labs that require specimen collection.

PCC has assisted many practices during their transition from charting on paper to charting in an Electronic Health Record (EHR). This article lays out the options and processes involved to help your practice make important decisions about transitioning from paper charting to using PCC EHR.