Send Broadcast Messages to Patients and Families
If the video does not start automatically, view it here.
Send Broadcast Messages to Patients and Families (4.5 minutes • 03-2020)
If the video does not start automatically, view it here.
Use PCC EHR to create a custom patient list and then broadcast batch email or SMS text messages to patients and families.
Related Articles
- Here are some related articles in Front Desk > Generate Front Desk, Scheduling, Demographic, and Patient Portal Reports > Billing and Practice Management > Contact, Remind, and Notify Patients and Families:
Send Broadcast Messages to Patients and Families
Read this article to learn how to send Broadcast Messages to patients and families.Other Phone Vendor Integration Options
Partner's built in Patient Notification Center interfaces with TeleVox and manages automatic notifications.Export Patient Lists for TeleVox (Intrado)
TeleVox is a vendor that can automatically contact your patients by phone, text, or e-mail. The instructions below will show you how to create a list of patients and transfer them to your PC or directly to TeleVox.Recall Patients with the Partner Patient Recaller
The Patient Recaller (recaller) is a report that can create custom call lists, form letters, and mailing labels for your patients and families. You can create custom searches using thousands of possible criteria combinations, and the Recaller will help you contact those different groups of patients.Export Patient Lists for PhoneTree
PhoneTree is a vendor that can automatically contact your patients by phone. The instructions below will show you how to create a list of patients and transfer them to your PC for use with the PhoneTree program.PCC’s Tools to Remind, Recall, and Contact Patients
PCC software has built in tools for contacting patients and families automatically, by form letter, phone, e-mail, or text message.Exclude Patients from Recaller and Notify
Patients and families may request that you do not call them or send them e-mails with appointment reminders or recall reminders.Create Recurring Notifications for Patients and Families
When you need more than Broadcast Messaging, you can use the Patient Notification Center (notify) to set up recurring or one-time notifications that will be sent automatically through a partnership with TeleVox (Intrado), either by phone call, text message, or e-mail.- The Appointment Book is a visual scheduler inside PCC EHR.
Best Practices For Sending Messages to Patients and Families
This article provides best practices and other recommendations to help you engage with your patients and improve care through communication. PCC recommends that pediatric practices follow communication best practices and abide by guidelines, even when not strictly required by law. Additionally, PCC recommends you include an explicit “consent to contact” in your practice policies.Configure the Appointment Book
Learn how to configure your schedule, turn on Appointment Book permissions, define visit reasons, adjust your practice's calendar and each provider's hours, enter vacation days, and more.Schedule a Patient in the Appointment Book
In this updated video, learn how to use the Appointment Book in PCC EHR to schedule patients.Configure Scheduling Roles and Visit Reasons
Learn how to specify who can schedule and configure your schedule, which providers are schedulable, and set up visit reasons for your practice.Configure Provider Hours and Calendar
Learn how to create templates of hours and visit types and then "open up your calendar" by assigning templates, entering vacations, and managing your practice's calendar.Find and Recall Patients Who Are Overdue for Vaccines
Which 13-year-olds at your practice never came in for an HPV shot? Can you quickly find all the six-year-olds who never made it in for their final IPV, MMR, and Varicella? PCC can find all of your patients that are due or overdue for vaccines and produce customizable reports.Recall Overdue Patients for Well or Chronic Condition Visits
The best and easiest way to recall patients who are overdue for their well or chronic condition visit in PCC EHR is to run the Preventive Care Recall report or the Chronic Condition Recall report.Review Your Schedule With Appointment Reports
PCC EHR includes a wide variety of appointment reports. You can use them to produce a daily huddle sheet, figure out when appointments are being overbooked, and even plan inventory for upcoming well visits.Recall Patients Who Are Overdue for Vaccines
PCC EHR can create custom lists of patients who are overdue for any vaccine, or who are due soon. Watch this video to learn how to use the Overdue Vaccine Recall report.Schedule for Providers Across Multiple Locations
Does your practice have more than one location? Learn how to schedule for providers who move between locations, or how to schedule a patient at any location.Why and How Pediatric Practices Should Launch a Recall Initiative Today
Contents1 Why Should My Practice Increase Patient Recall Efforts Now?2 Inform Patients of Your Practice’s New Safety Measures3 Adjust Visit Workflow4 Clean Up Your Practice’s Patient List Before You Do a Large Recall5 Perform Recalls For Specific Patients and Needs6 How to Code and Bill For These Visits7 Create a Library of Resources and Links […]Recall Patients for Preventive Well Visits in PCC EHR
This is a placeholder for the article excerpt, a one or two sentence summary.Schedule Multiple Appointments in the Appointment Book
This is a placeholder for the article excerpt, a one or two sentence summary.Help Families Opt In to Email and SMS Communication
This is a placeholder for the article excerpt, a one or two sentence summary.Canceling and Rescheduling CHADIS Appointments and Moving CHADIS Results
Contents0.1 Other tips1 Move CHADIS Results to a Different Encounter When your patients and families complete CHADIS questionnaires,the results are automatically assigned to the patient’s upcoming visit. Canceling a visit will also cancel those orders, making CHADIS results unavailable in the patient’s history or in a newly scheduled visit. Use the following workflow and suggestions […]