Contact, Remind, and Notify Patients and Families
Training Videos
Get Started
PCC’s Tools to Remind, Recall, and Contact Patients
PCC software has built in tools for contacting patients and families automatically, by form letter, phone, e-mail, or text message.The Patient Notification Center
The Patient Notification Center (notify) is a powerful tool for contacting patients and families. You can set up recurring or one-time notifications, and PCC will deliver messages to your patients automatically through our partnership with TeleVox (West), either by phone call, text message, or e-mail.Recall Overdue Patients for Well or Chronic Condition Visits
The best and easiest way to recall patients who are overdue for their well or chronic condition visit in PCC EHR is to run the Preventive Care Recall report or the Chronic Condition Recall report.
Learn More
Other Phone Vendor Integration Options
Partner's built in Patient Notification Center interfaces with TeleVox and manages automatic notifications.Export Patient Lists for TeleVox (West)
TeleVox is a vendor that can automatically contact your patients by phone, text, or e-mail. The instructions below will show you how to create a list of patients and transfer them to your PC or directly to TeleVox.Recall Patients with the Partner Patient Recaller
The Patient Recaller (recaller) is a report that can create custom call lists, form letters, and mailing labels for your patients and families. You can create custom searches using thousands of possible criteria combinations, and the Recaller will help you contact those different groups of patients.Export Patient Lists for PhoneTree
PhoneTree is a vendor that can automatically contact your patients by phone. The instructions below will show you how to create a list of patients and transfer them to your PC for use with the PhoneTree program.Exclude Patients from Recaller and Notify
Patients and families may request that you do not call them or send them e-mails with appointment reminders or recall reminders.Create an Appointment Reminder Notification
Follow the procedure below to edit or create an Appointment Reminder notification in the Patient Notification Center (notify).Create a “Due for a Visit” Notification
Follow the procedure below to edit or create a "Due for a Visit" notification in the Patient Notification Center.Review the Notification Log and Canceled Appointments
Partner records details whenever the Patient Notification Center prepares and sends a batch of patient notifications. If you usenotify's patient response features, Partner also records whether the patient confirmed or canceled the appointment when they received the notification.Best Practices For Sending Messages to Patients and Families
This article provides best practices and other recommendations to help you engage with your patients and improve care through communication. PCC recommends that pediatric practices follow communication best practices and abide by guidelines, even when not strictly required by law. Additionally, PCC recommends you include an explicit “consent to contact” in your practice policies.Why and How Pediatric Practices Should Launch a Recall Initiative Today
As a result of COVID-19, the volume of visits to pediatric practices has plummeted. Patients are often afraid to visit their pediatricians. Independent pediatric practices can not assume patients and families will continue to visit. Ongoing patient care is at risk, and practices need to take steps to connect with families in order to stay […]