Review Chat Logs in PCC EHR

The Chat Message Log records your saff’s usage of PCC EHR’s Chat messages, so you can review communication between your team members and investigate policy violations.

Owing to PCC EHR’s chat potentially containing sensitive information, the Chat Log report is a separate permission from the Audit Log in PCC’s User Administration tool. To access the Chat Log you’ll need to add Chat Log permission to the appropriate user role.

When logged in as a user with the above permission enabled, the Chat Message Log is a separate tab within the PCC EHR Audit Log.

Select a range of dates, and one or more users. Be careful when selecting date ranges and users, as this report pulls the full text of all chats within the selected date range for each selected user, so chat log results can quickly get very large.

Once you’ve narrowed down your report filters, click “Run” to run the report.

The results are listed, by default, oldest to newest, so you can read the results as a conversation, from the top to the bottom. Each conversation can be collapsed or expanded using the arrow to the left.

When multiple users are selected, results will include all interactions between two or more of the selected users.

Selecting Multiple Users: When more than two users are selected, Chat Message Log results will include all interactions between two or more of the selected users. If a group chat includes two users you selected and a third you didn’t, that group chat will be included in the results.