When a software update for PCC is ready for your office, what should you do to prepare?
Learn About the New Features Ahead of Time
With every software release, PCC answers client requests and implements new features and tools that can improve your office workflow and save you time. You should review the new software feature list and arrange for your staff to attend a training web lab, when needed.
- PCC New Feature Release Notes
- The Pulse: PCC’s Newsfeed announces updates, documentation, web labs and other training opportunities.
Review Important Update Configuration or Workflow Considerations
Some new tools or features in PCC EHR require configuration, or may make your office’s workflow faster and easier. When there are significant configuration or software usage changes, PCC publishes a Migration Considerations document.
Tell Your Doctors and Other Staff
Once PCC schedules your update, inform all of your PCC EHR users. Remind them to log out (but leave their computers on) and encourage them to review the PCC Release article.
Notify Your System Administrator and/or Third-Party IT Consultant
Does your practice have a local system administrator, or contract with a local IT professional, to update and service your PCs? Do you implement an office-wide network, not monitored and updated by PCC, which requires administrative permissions to make changes? Contact appropriate entities so that they know a PCC update is coming.
Log Out of All EHR Logins, Close the Login Window
The evening before your PCC EHR update, be sure and visit all the computers that log in to PCC EHR and log out, completely closing the login window.
PCC recommends that all users log out of PCC EHR and close the login window whenever they are not working, but it is especially important before an update so that PCC can update the software that connects to PCC EHR.
Leave Your Workstations On
Before leaving for the night, please turn on any PC, Macintosh, or Linux computers that connect to PCC EHR. PCC will update the PCC EHR software on devices that are powered on.
After the Update: Review New Options, Work with PCC Support
Once your update is complete, you may wish to return to the PCC Release and Migration Considerations documents and implement the recommended configuration changes.
Remember that PCC Support (firstname.lastname@example.org, 1-800-722-1082) can help you review your setup and work with you to optimize your PCC EHR work environment.