Prepare for a PCC Software Update

When a software update for PCC is ready for your office, what should you do to prepare?

Learn About the New Features Ahead of Time

With every software release, PCC answers client requests and implements new features and tools that can improve your office workflow and save you time. You should review the new software feature list and arrange for your staff to attend a training web lab, when needed.

PCC New Feature Release Notes
The Pulse: PCC’s Newsfeed announces updates, documentation, web labs and other training opportunities.

Review Important Update Configuration or Workflow Considerations

Some new tools or features in PCC EHR require configuration, or may make your office’s workflow faster and easier. When there are significant configuration or software usage changes, PCC publishes a Migration Considerations document.

Tell Your Doctors and Other Staff

Once PCC schedules your update, inform all of your PCC EHR users. Remind them to log out and encourage them to review the PCC Release article.

Notify Your System Administrator and/or Third-Party IT Consultant

Does your practice have a local system administrator, or contract with a local IT professional, to update and service your PCs? Do you implement an office-wide network, not monitored and updated by PCC, which requires administrative permissions to make changes? Contact appropriate entities so that they know a PCC update is coming.

Log Out of All EHR Logins, Close the Login Window

The evening before your PCC EHR update, be sure and visit all the computers that log in to PCC EHR and log out, completely closing the login window.

PCC recommends that all users log out of PCC EHR and close the login window whenever they are not working.PCC cannot update your software if you are not logged out. The PCC EHR application must be closed.

After the Update: Review New Options, Work with PCC Support

Once your update is complete, you may wish to return to the PCC Release and Migration Considerations documents and implement the recommended configuration changes.

Remember that PCC Support (support@pcc.com, 1-800-722-1082) can help you review your setup and work with you to optimize your PCC EHR work environment.

Here are some related articles in Manage and Administer Your PCC Tools > Manage and Administer Your PCC Tools:

Connect to Your PCC System from Home
Connect to PCC EHR using SecureConnect from your home or remote office. Follow the instructions below to configure your personal computer and connect.
Contact PCC Support
All PCC clients have a guaranteed support plan. You should always feel free to contact PCC for help with our software, hardware, or services. Talk to PCC when you are considering new hardware or software, making major configuration changes, or moving your office. Let us know so we can help!
Your PCC Data Conversion
When you start using PCC at your practice, will your patient and account records already appear in PCC, or will you be entering everything from scratch?
Review Your PCC Data Conversion
After PCC completes your data conversion from your previous practice management system, you must review the new data in your Partner system to ensure that the conversion was successful. Were all patients and accounts transferred to the Partner system? Are patient medical records identical between the old system and Partner?
Storm and Emergency Preparation
When bad weather or other emergencies approach, your Partner practice and PCC EHR data may be the last thing on your mind. By taking a few simple precautions, you can protect your equipment as well as your patient database and accounts receivable records.
Installation Specifications for PCC Systems
Welcome to PCC. The instructions below contain a detailed explanation of the hardware installation requirements for PCC systems. These specifications define what is included in your PCC Customer Care Plan and provide information to help you avoid problems during the design and installation of your office network.
PCC Downloads
This page contains software downloads that help you connect to PCC's software or that facilitate PCC services. Some of these items were created by a third-party. If you are uncertain what download you need, please contact PCC Support.
Patient Care Centers in PCC Software
If your practice has multiple locations that operate independently, you can turn on the Care Center feature in PCC software. Once the feature is turned on, you can assign patients to a specific care center.
Get Help at support.pcc.com
Visit support.pcc.com to review your open support tickets and get help.
The PCC EHR Audit Log
Use the PCC EHR Audit Log to review details about system events pertaining to a patient's chart.
Patient Medical Record Privacy
Use and configure PCC software to ensure patients' PHI is only available to those with permission to view it.
Protect Patient Privacy Overview
PCC includes many different tools and features to help your practice make sure a patient's medical information is protected.
Update Your PCC Email Preferences
Contents1 Set Email Preferences for PCC Updates and Announcements2 Set Email Preferences for PCC Community and PCC Talk3 Change Email and Contact Information for Individual Communication from PCC PCC reaches out to one or more folks at your office via email, and PCC services (like the online PCC Community) have optional email notifications. If your […]
Install and Set Up the Authy App
Contents1 Install the Authy App1.1 On iPhone1.2 On Android2 Register Your Device3 Set Up Notifications and One-Touch Approval3.1 On Your Phone3.2 On Your Apple Watch4 Access Your Authy Account on a New Device5 Helpful Authy Links The Authy app turns your smartphone into a secure password generator for taking certain actions on your PCC system. […]
Authorize Users for PCC SecureConnect
Authorize or bar users from accessing your office remotely through PCC SecureConnect and reset the pairing with whichever device is in use for two-factor authentication.