Post Personal Payments and Write Off Charges

Read this article to learn about how to post personal payments in PCC. When a family pays their bill, you can use the Payments tool to enter their payment, link it to charges, and optionally enter account notes. You can also write off bad debt and post other adjustment types.

Watch a Video: For an overview, watch the Post Personal Payments video.

Contents

1 Where Can You Post Personal Payments and Adjustments?
2 Post a Personal Payment in PCC EHR
3 Write Off a Charge in PCC EHR
4 Specify How to Apply a Payment (or Adjustment)
- 4.1 Leave Part or All of a Payment Unapplied
- 4.2 Apply a Payment (or Adjustment) to Specific Charges
5 Enter and Review Account Notes
6 Review Posted Payments and Edit Personal Payments
7 What Payment Types Can I Post In Different PCC Tools?
- 7.1 How to Make a Specific Payment Type Available

Where Can You Post Personal Payments and Adjustments?

How do personal payments enter your PCC system?

Post Payments and Write-Offs in the Payments Tool in PCC EHR: Use the Payments tool in PCC EHR to review account information and enter any payment at any time. See the sections below to learn more.
Post Payments at Patient Checkin: You can post a copay, or any payment amount, at the time of service during patient checkin.
Post Payments When You Post Charges: Later, when you checkout the patient and post charges, you can link the payment collected at checkin and enter any other personal payments.
Post Payments When You Create a Billing Encounter or Hospital Visit: You can open any patient’s chart and create a billing encounter in the Billing History section of the chart. You can post administrative fees or use the same interface to post a hospital encounter and enter personal payments at the same time.
Families Can Pay Their Own Bill in the Patient Portal: If your practice uses the service, your families can review their balance and pay their bill in the patient portal.
Post Payments and Adjustments in Previous Tools: As of PCC 9.8, you can still use the Personal Payments program (pam) in your Practice Management window to enter personal payments and adjustment.

The Payments tool in PCC EHR makes it fast and easy to post personal checks, money orders, credit card payments, and cash and link the money to outstanding personal balances. In addition to posting payments, you can use the Payments tool to write off bad debt, reverse payments, and post other adjustments. Payments from insurance companies are posted using the Insurance Payments tool.

Post a Personal Payment in PCC EHR

In addition to the personal payment components found during patient check-in, when you posting charges, and in the patient portal, your practice can use the Payments tool to post any payment for any account at any time.

Open Payments

Open the Payments tool from the Tools menu in PCC EHR.

Find an Account

Find the billing account for the payment.

You can search by account name or use other search parameters, like an account phone number. The list of matching search results includes a Dependents column, to help you confirm that you have the right account.

Optionally Review and Update Account Information

Before you enter payment information in the Payments component, you can optionally review and update account information.

The Payments tool includes Payments, Account Balances, Account Demographics, and the Account Notes component so you can review balance details, update account information, and add notes about any billing issue with the family.

Enter Payment Information

Next, review and adjust the transaction date, select a payment type, and enter a payment amount.

Enter a check number if applicable.

Optionally Specify How to Apply Payment

By default, a payment is applied towards the oldest charges on an account that have a personal amount due.

You can specify how much of a payment should be applied.

The Unapplied amount will become a floating personal credit on the account.

You can also click “Distribution” and specify how much of a payment should be applied to each charge on an account with a personal due amount.

Read the section below for more information.

Save the Payment

Click “Save Payment” to save the payment and update the account’s balance.

Review Results and Optionally Add Another Payment

After you save a payment, you can see it in the ledger. Click the disclosure arrow to see how the payment was applied.

If the payment was greater than the personal balance, PCC EHR will apply payments and leave the remainder as a credit on the account.

After you enter a payment, you can enter additional payments if (for example) the family used two different checks.

Print a Reciept

Click “Print Receipt” to print a receipt for the payment(s) you posted this session.

The receipt displays all payment information, along with helpful charge information for the family.

Save Changes and Continue to the Next Payment

Click “Save + Exit” to close the Payments window and save any additional changes you’ve made for the account. If you are posting a stack of personal payments, you can then immediately find the next account.

Review all Payments Posted

At the end of the day, run the Payment Reconciliation report in the PCC EHR Report Library to review all payments.

Write Off a Charge in PCC EHR

When you want to write off a charge that is unrecoverable (“bad debt”), or post other account adjustments that reduce the amount due for a charge and decreases an account’s outstanding personal balance, use the Payments tool.

See Write Off Charges and Bad Debt.

Specify How to Apply a Payment (or Adjustment)

By default, a payment or adjustment will automatically link to an account’s oldest charges with a personal balance.

As you enter payment or adjustment information, you can specify how the payment should be applied to charges.

Leave Part or All of a Payment Unapplied

Payments are usually linked to charges. You can optionally specify that only a portion (or none) of a payment or adjustment shall be applied to charges.

The full amount will still be reflected in the account’s balance, but under-the-hood the payment will remain unapplied or “unlinked” from any specific charge.

When you indicate that a portion (or all) of a payment shall be unapplied, you can optionally select a provider for accounting purposes.

Payments are normally linked to charges, which already have an associated provider. If a payment is not applied to charges, you can optionally indicate an appropriate provider manually.

Reporting Unlinked Payments By Provider: If your practice posts an unapplied payment and assigns a provider manually for accounting purposes, PCC reports will reflect your manual selection. As long as some portion of the payment remains unlinked, that amount will appear on reports as being linked to the manually assigned provider. However, once your practice has linked the entire payment to charges, the provider of those charges overwrites the manually assigned provider for the payment. If you need to change the provider for a payment, you can relink it to charges for the correct provider. Or, if you need to unlink a payment and assign it to a provider without specifying linked charges, you can delete the original payment and repost it.

Apply a Payment (or Adjustment) to Specific Charges

Click “Distribution” to review and update how a payment or adjustment will be applied when you click “Save Payment”.

PCC EHR will display all charges on the account that have a personal amount due. You can review how the new payment will be applied, and you can optionally update the amounts to change what charges will be paid by the payment.

When you are finished reviewing or changing how the payment amount will be applied, click “Save Payment” to save and post the payment.

Total Distribution Amount Must Equal the Applied Amount of the Payment: You can’t distribute more or less than the original payment amount (or than the amount you designate to apply to previous balances).

If the distribution total doesn’t equal the applied amount of the payment, you will be unable to save the payment.

Apply a Payment or Adjustment to Charges That Are Already Paid By Unapplied Payments

When you use the Distribution section to apply payments to charges, you may see more charges than you expect. The Distribution list can include charges that are paid off by unapplied payments.

In PCC, unapplied (or “unlinked”) payments on an account are automatically included in personal balance totals. So a charge can be paid off by unapplied money on an account. For example, if a family paid a $25 copay in error, and the copay due was later changed, they may end up with a $25 credit on their account. The $25 will be an unapplied payment. Personal balance totals will automatically consider that $25, and reduce the amount due on personal charges.

When you use Distribution, you will see all personal charges not paid off by an applied payment. The list may include charges that are paid off by unapplied payments, such as an old credit on the account. You can review and clean up unapplied payments on the Payment History tab.

By displaying all charges that are not already paid off by applied payments, your practice can use the Distribution section to control to which charges a payment applies.

Enter and Review Account Notes

As you post payments and account adjustments, you may want to enter notes. Read Enter and Review Account Notes to learn more.

Review Posted Payments and Edit Personal Payments

After you post a personal payment, how can you review what you did? How do you review an encounter’s complete payment history, an account’s complete payment history, and edit personal payments that you posted incorrectly?

To learn more, visit:

Review Payment History and Edit Personal Payments (7 min • 08-2022)
Review Payment History and Edit Payments

What Payment Types Can I Post In Different PCC Tools?

When you post a payment or adjustment anywhere in PCC, you first select a “Payment Type”.

Your practice can configure your payment types in order to improve your reports, determine which payment types are available in different PCC tools, and make other configuration changes in support of your billing workflow.

In PCC’s under-the-hood Payment Type configuration, found in the Table Editor (ted), each Payment Type has some basic settings.

Your practice can create and edit payment types. For each type, you can indicate a name, a “base” type (cash, charge, etc.), and answer configuration questions that determine how and where a payment type appears.

For example: if your practice wanted to report a personal check posted during checkin or checkout separately from a personal check posted at other times, you could have two different payment types, such as a “TOS Personal Check” and a “Personal Check”. Both payment types would have the base type of “check”. You would use the configuration questions to make one payment type available to post in “chuck” and the other in “pam”, which affects all checkin/checkout functions and all stand-alone personal payment functions respectively (in both PCC EHR and Practice Management).

The table below shows how to adjust your configuration to make payment types available in different PCC tools.

How to Make a Specific Payment Type Available

Action	Where	Description
Post a Payment During Check In or Check Out	PCC EHR Check-In, Post Charges, and `checkout`	All payments with a base type of check, cash, or charge, that also have the “chuck” question set to “Yes”, are available in during patient check-in, when posting charges, or when posting personal payments in either PCC EHR or the previous Practice Management tools.
Post Other Personal Payments	PCC EHR Payments, `pam`	All payments with a base type of check, cash, charge, or adjustment, that also have the “pam” question set to “Yes”, are available when posting other personal payments in the Payments tool in PCC EHR or the `pam` tool in Practice Management.
Review and Edit Payment History	PCC EHR Payments and Insurance Payments tools (History tabs)	All payments of any kind appear in the payment histories found in the Payments and Insurance Payments tools.
Review Payments Applied to Charges	PCC EHR Billing History, `oops`, `tater`	All payments of any type that are applied to charges will appear in the Procedures section of an encounter’s Billing History in the chart. The history tabs in PCC EHR also displays all payments and displays the charges to which they apply. All payment types will also appear in under-the-hood account and charge history tools in Practice Management, like `oops` and `tater`.
Review Payments Made During a Particular Encounter	PCC EHR Billing History’s “Payments for ##/##/####” section	All payments made on the date of an encounter, that have a base type of check, cash, or charge, and that have the “chuck” question set to yes, appear in the Payments section of an encounter’s billing history, found in the patient’s chart.

Here are some related articles in Front Desk > Check Out a Patient > Billing and Practice Management > Post Payments, Refunds, and Adjustments:

What is a Claim ID Number?
Every insurance claim in your PCC system has a unique identification number. The number appears in various reports and programs, and you can use it to improve claim tracking and payment posting.
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When you need to refund a personal credit to a family, you can post a refund adjustment.
Reverse an Insurance Payment (Post a Takeback)
From time to time, insurance companies will ask you to reimburse them for an overpayment. Sometimes, the company will ask you to send them a refund check. Sometimes, they will underpay you for more recent charges in order to make up for the overpayment on an old charge.
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Accounting Challenges
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Post Insurance Interest Payments
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Reconcile Payments and “Prove Out” at the End of the Day
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Post Charges in PCC EHR
As you post charges, you can review and update patient information (like insurance eligibility), double-check the linking and codes that the clinician selected, and post any payments received.
Post Charges in PCC EHR
Watch this video to learn how to review encounter information and post charges for an appointment in PCC EHR.
Post Personal Payments and Write Off Charges
Watch this video to learn how to post any personal payment in PCC EHR. Along the way, learn about Account Notes and bad debt write-offs.
Autopost ERAs (Advanced Training Session)
Watch this video to learn how to autopost your electronic remittance advice (ERAs) from payers in PCC.
Post Insurance Payments and Adjustments
Learn how to manually post insurance payments and adjustments in PCC. Along the way, you can change the copay due on a charge and use PCC EHR's components to work with policies, demographics, and account notes. After posting, you can review payment histories and edit or delete the payments.
Review Payment History and Edit Payments
You can review payment history by encounter, or see all payment history for an account. You can also edit payments that were posted incorrectly and adjust how payments are applied to charges. Read below to learn how.
Review Payment History and Edit Personal Payments
You can review payment history by encounter, or see all payment history for an account. You can also edit personal payments that were posted incorrectly, or that are linked to the wrong charges.
Print a Receipt
You can print a receipt whenever you post a payment. You can also print a receipt for any payment(s) in an account's history.
Print a Receipt
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Post a Returned Check or Other Personal Payment Reversal
Learn how to post a returned check, stopped credit card payment, or other payment reversal in PCC EHR.
Refund Personal Credits
Learn how to refund personal credits in PCC EHR.
Reverse an Insurance Payment (Post a Takeback)
When an insurance company or other payer reverses a payment, also called a "takeback", use PCC EHR's Insurance Payments tool to quickly reverse the payment and post the new adjudication information for the claim.
Write Off Charges and Bad Debt
When you want to write off a charge that is unrecoverable ("bad debt"), or post other account adjustments that reduce the amount due for a charge and decrease an account's outstanding personal balance, use the Payments tool.