Every insurance claim in your PCC system has a unique identification number. The number appears in various reports and programs, and you can use it to improve claim tracking and payment posting.
Claim ID Creation and Tracking
As soon as a claim is submitted, your PCC system creates a unique claim ID. The number is submitted on the claim, along with the patient’s account number. It should appear on all claims, both electronic or paper, though some insurance carriers occasionally have trouble distinguishing the numbers.
When you are working to track down a problematic claim, you can see the claim ID number in the Claims tool as well as in Correct Mistakes (oops), Account History (tater), and many other programs. You can also search through your Electronic Claim Submission (ECS) reports (ecsreports) for a specific claim number.
Find the Claim ID on Reports and EOBs
While your PCC system can identify the Claim ID quickly and easily, different reports and EOBs may display the claim ID in different ways. Below are some examples.
Posting Payments and Adjustment
For most claims, your PCC system automatically identifies the claim ID and can post incoming payments and adjustments automatically. If you need to post a payment or adjustment manually, you can use the claim ID to select it quickly.
If you can not find the claim ID for some reason, you can always search by patient name, birthdate, phone number, or other information. See Post Insurance Payments to learn more.