Every insurance claim in your PCC system has a unique identification number. The number appears in various reports and programs, and you can use it to improve claim tracking and payment posting.
Claim ID Creation and Tracking
As soon as a claim is submitted, PCC’s Partner practice management system creates a unique claim ID. The number is submitted on the claim, along with the patient’s account number. It should appear on all claims, both electronic or paper, though some insurance carriers occasionally have trouble distinguishing the numbers.
When you are working to track down a problematic claim, you can see the claim ID number in the Correct Mistakes (oops) program, as well as the Account History (tater) report and many other programs. You can also search through your Electronic Claim Submission (ECS) reports (ecsreports) for a specific claim number.
Find the Claim ID on Reports and EOBs
While your PCC system can identify the Claim ID quickly and easily, different reports and EOBs may display the claim ID in different ways. Below are some examples.
Posting Payments and Adjustment
For most claims, your PCC system will automatically identify the claim ID and post incoming payments and adjustments for you. However, if you need to post a payment or adjustment manually, the Post Insurance Payments (pip) program can ask you for the claim ID. If you can find it on the EOB and enter it, you will be able to post payment and adjustments faster, as the program will pre-selecting the specific charges for that claim. But don’t worry! If you can not find the claim ID for some reason, you can always press Enter and search by patient name, birthdate, phone number, or other information.