UC 2025 Videos and Course Materials
In 2025, PCC’s Users’ Conference was held in Burlington, Vermont. Our theme was building something awesome!
Around 900 attendees participated both online and in-person in 45+ courses, sessions, and roundtables on issues of importance to pediatric practices.
Many sessions were recorded, and where possible we’ve made them available through the links below.
You can review the UC 2025 Dashboard Awards, photo albums, and more at pcc.com’s UC 2025 page.
Course Descriptions, Slides, and Videos
| Course Title | Course Description | Materials |
| 2025 Coding Updates |
Join PCC’s Brian Kennedy and Jan Blanchard for a review of the Pediatric ICD-10 and CPT changes for 2025!
Presented By: Brian Kennedy, CPC-A; Jan Blanchard CPC, CPEDC |
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| Are You Billing Like It’s 2025? And Billing Drop-In, Live from the UC! |
Are you using the billing features PCC EHR now offers? Join us to explore the various programs, tools, and workflows within PCC EHR, to ensure you’re billing like it’s 2025, not 1983. This will be immediately followed by our awesome Billing Drop In, hosted live from the UC!
Presented By: Douglas Brosseau |
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| Are You Charting Like It’s 2025? |
If your office has been using PCC EHR for 5 years or more, have you kept your configuration updated to take advantage of the new features in PCC EHR? In this session you will learn how PCC EHR is configured for new PCC practices, from protocols to forms to billing so you can ensure that you are taking advantage of the latest PCC EHR functionality.
Presented By: Lynne Gratton; Hiral Lavania MD |
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| Are You ePrescribing Like It’s 2025? |
At PCC, we’re passionate about efficient ePrescribing! Join us for our annual session designed to build your confidence and enhance your expertise in the land of PCC eRx.Whether you’re a beginner or an advanced user, you will benefit from discovering new features, customizing both personal and practice-wide settings, and gaining clarity into complex industry issues. This 120-minute session includes an abundance of tips and tricks, a review of recent improvements, a sneak peek at our development plans for 2025, and an open Q&A session.
Presented By: Morgan Ellixson Boyea |
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| Are You Running Your Practice Like It’s 2025? |
PCC’s Chip Hart will walk through the tips, tricks, and updates to the pediatric business that you should be aware of to be sure you are practicing in line with the industry as it stands today.
Presented By: Chip Hart |
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| Are You Sharing Data Like It’s 2025? |
PCC is continually improving tools for sharing clinical data. Are you using them? Follow along as PCC’s clinical data exchange experts share their best advice about which tools exist to help you fulfill record requests, complete referrals, and coordinate patient care with specialists and hospitals.
Presented By: Jen Marsala; Scott Kirby |
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| Are You Using CHADIS Like It’s 2025? |
Learn simple and effective tips/tricks to make PCC and CHADIS work better. This session will share the newest ideas for saving time, improving patient care, and handling most common questions. You’ll get practical advice to make your daily tasks easier, share information more smoothly, and help families stay more involved in their care. Perfect for anyone looking to improve CHADIS integration.
Presented By: Sasha Pavlovic |
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| Ask Chip |
Wrap up your UC with any remaining Practice Management questions!
Presented By: Chip Hart |
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| Ask PCC – Hot Ones! |
In the style of the YouTube sensation “Hot Ones,” and hosted by Chip Hart, we’ve pulled together a panel of a couple of PCC’s experts to answer thought-provoking questions… while eating ridiculously spicy wings.
Presented By: Chip Hart |
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| Belonging, Inclusion, and Equity in Your Practice |
Against a backdrop of efforts toward dismantling support for transgender rights, environmental justice, and DEI among other priorities, you continue to show up for your patients and your team. If you are feeling the absence of a playbook for meeting all that may come, this session is for you. Join us to explore ways to turn toward tools that are always with us, in all circumstances, to access our humanity and our grace. We will examine and experience noticing as a way of demonstrating that you value Belonging, Inclusion, and Equity in your practice.
Presented By: Jan Blanchard CPC, CPEDC |
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| Brick by Brick: Building Practice Culture and Community Outreach with a LEGO Mindset |
Ever built a LEGO set? This talk is for you! This engaging and imaginative session given by two partners, one who builds according to the instructions, the other from a pile on the floor, will explore how pediatric practices can intentionally build a positive internal culture while also expanding their impact beyond clinic walls. Like building with LEGOs, great practices are constructed piece by piece–starting with a strong foundation, assembling the right team, and connecting with the community in creative, lasting ways. Using a LEGO metaphor, this talk will provide a fun yet powerful framework for constructing a pediatric culture that supports teamwork, equity and outreach.
Presented By: Katie Schafer DO; Anna Groebe DO |
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| Building a Solid Foundation: The Power of Patient Pre-Check-In |
Simplify workflows and enhance patient experiences with Patient Pre-Check-In. Learn how enabling patients to update demographics and verify insurance before their visit saves time, reduces errors, and streamlines front desk operations. Discover practical tips for implementation and patient communication to build efficiency into every appointment.
Presented By: Jolie Lavigne |
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| Building Blocks for Social Media Success: 10 Steps to Grow Your Pediatric Practice |
Think of social media like a set of building blocks – each little piece helps you build something bigger and stronger. In this session, Natalie will show you how to stack your social media blocks with 10 simple steps to take your pediatric practice to the next level. From crafting posts that grab attention to connecting with families in a way that feels real, these steps will help you create a solid foundation for your social presence. Get ready to build, connect, and grow your practice, one block at a time!
Presented By: Natalie Clarke |
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| Child Advocacy in Our Time |
The second Trump administration has come with the dismantling of many core children’s services, including education, healthcare, and child health research. This session will discuss effective actions on the part of pediatricians to continue to advocate for children.
Presented By: Colleen Kraft |
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| Clinical Oversight Reporting |
As a managing physician or practice administrator, do you wonder which clinical reports you should be monitoring regularly to ensure the practice is operating successfully? This session will highlight PCC’s robust reporting capabilities, with a focus on clinical oversight reporting.You will learn how to report on clinical operations related to vaccine inventory, orders, and prescription activity. Discover how to use PCC EHR’s Report Library for preventive and chronic care recall. We will also delve into high-level strategic reporting of clinical measures within PCC’s Practice Vitals Dashboard including vaccine rates, well visit rates, screening rates, and more. Discover how a focus on your practice’s clinical health will also translate to financial success.
Presented By: Tim Proctor |
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| Distribute the Weight: How Everyone Can Affect Your Billing Processes |
Join PCC’s Jan Blanchard to explore the ways your whole team can affect billing and revenue outcomes … for good and ill!
Presented By: Jan Blanchard CPC, CPEDC |
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| Employee Engagement and Retention Workshop |
Workshop participants will: Understand what employee engagement is and why it’s important, assess their practice’s current employee engagement strategy, and create a plan to improve their practice’s employee engagement
Presented By: Megan Maddocks; Emily Stiffler; Grace Kuzmin |
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| Financial Oversight Reporting |
As a managing physician or practice administrator, do you wonder which financial reports you should be monitoring regularly to ensure the practice is operating successfully? This session will highlight PCC’s robust reporting capabilities, with a focus on new billing oversight and productivity reports in the PCC EHR Report Library. You will learn how to do a pricing and payment analysis, and develop an understanding of high-level strategic measures within PCC’s Practice Vitals Dashboard. Discover the numbers that really matter to your practice’s financial health and how to organize and track the information you need most.
Presented By: Tim Proctor |
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| Foundations for Awesome Insurance A/R |
Optimize revenue with efficient Revenue Cycle Management processes. Learn to leverage reporting tools to identify billing issues impacting cash flow, from front-end operations to final payment.
Presented By: Rebecca Lamb |
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| Front Desk Best Practices |
Explore front desk best practices related to scheduling, check-in, insurance verification and copay collection, and what may have changed due to the pandemic. Understand the importance of the front desk when it comes to your practice’s workflow and collection process.
Presented By: Nick Meunier; Lee Gaboriault |
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| Getting Started with Portal Self-Scheduling |
Is your phone ringing non-stop every Monday morning and after sending out reminders to schedule physical exams? Reduce appointment phone calls by providing families the option of scheduling online. In this session we will walk through the family experience of scheduling via the patient portal. We will review the prerequisites and the configuration options that allow you to control how appointments are scheduled. We will also discuss how to review the appointments that were scheduled.
Presented By: Erica Greenwood |
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| How High School Speech and Debate Prepared Me to Be a Pediatrician |
High School Speech and Debate taught me skills and techniques that I use everyday managing a practice and in my work as an advocate for children and Pediatricians. Join me to learn how you can use the same techniques to help your practice succeed!
Presented By: Christoph Diasio MD |
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| How to Engage Patients Like It’s 2025 |
Learn the proper usage and best practices for PCC’s various messaging and patient engagement tools, including Broadcast Messaging, Send Text, and Notify, among others. Get up to date with all the recent changes, tips, and tricks.
Presented By: Jim Leahy |
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| Latest Findings from the AAP PROS Network |
This session will describe recent results from the PROS network, including findings related to outcomes of telehealth use in key areas and information on strategies to support vaccination.
Presented By: Alexander Fiks MD |
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| Leading in the Face of Uncertainty |
In an increasingly complex healthcare landscape, pediatric practice owners must navigate financial pressures, workforce challenges, and shifting policies while ensuring high-quality care. This session will provide practical strategies to adapt, maintain financial stability, and lead effectively in times of uncertainty.
Presented By: Sandy Chung, MD, FAAP, FACHE |
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| Maintaining and Improving Your HIPAA Compliance Plan Workshop |
Workshop participants will: understand HIPAA compliance requirements for their practices, assess their practice’s current HIPPA compliance, and create a plan to improve their practice’s HIPAA compliance
Presented By: Megan Maddocks |
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| Mastering Payer Contracting: Data, Policies, and Payment! |
This session will provide actionable strategies for negotiating better rates, understanding payer policies, and leveraging data to advocate for higher payments.
Presented By: Susanne Morgana Brennan |
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| PCC EHR Configurations & Workflow for Pediatric Medical Homes and NCQA PCMH Reporting Changes |
Patient Centered Medical Home is not just a certificate, it’s actually a concept of care delivery. Learn from industry experts the most effective patient-facing workflows that affect your daily operations. Next, join our PCMH super heroes to learn insider knowledge of the 2025 and 2026 NCQA PCMH Annual Reporting changes, and how to implement these changes with effective workflows.
Presented By: Kate Taylor; Amanda Ross |
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| PCC Family Feud |
Presented By: Owen Leavey |
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| Pediatric Advocacy Roundtable |
Discuss success stories, struggles, and strategies in Pediatric Advocacy with our panel. Topics covered will include how to; identify a need, develop a plan, engage with your community, engage with the legislative process, and make advocacy a sustainable process. Participants will have the opportunity to ask questions and participate in a follow-up Workshop session.
Presented By: Jan Blanchard, CPC, CPEDC; Jeremy Hill; Ceilidh Kiegle; Jen O’Bryan MD; Eliza Varadi MD |
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| Peer Perspectives: Making Clinical Interoperability Work For Your Practice |
Integrating new technology, workflows, and connections to clinical partners can feel like a hassle. You want the benefits but you feel uncertain the effort will pay off! Learn from a panel of peers who took the leap and are integrating technology and partnerships in ways that make practicing medicine easier and more effective.
Presented By: Sarah Gliech; Brian LaClair |
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| Practice On the Go: A Review of PocketPCC |
Join us for a review of pocketPCC’s most helpful and commonly used features and a preview of some updates to come.
Presented By: Jim Leahy |
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| Practice Values Workshop |
Chip Hart will walk you through determining the values for your practice. You’ll leave this workshop with a better sense of what is important to your practice and how to use that knowledge to make better decisions day-to-day. Dr. Brian Birch joins to talk about how his practice values help make his practice better.
Presented By: Brian Birch MD; Chip Hart |
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| Proper Pricing for Your Services: A Building Block to Increase Revenue |
Come and learn the fundamentals of pricing, from how to set the price of a CPT code to how GPCI applies to where you live and practice. You’ll learn the answers to questions like: When and how often should I update my prices? How do pricing principles apply year over year? How do private insurance contracts affect what I charge? How do I figure out how to charge for items not valued by CMS, such as vaccines?
Presented By: Benjamin Brandt |
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| Reporting for Billers (now also including PCC EHR) |
Come learn how reports in PCC can make your life as a biller easier and more streamlined as well as what reports your clinic may be asking you to generate for them.
Presented By: Benjamin Brandt |
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| Succession Planning and Valuations |
Join PMI founder, Paulie Vanchiere, as he shares with the audience the nuances of succession planning and practice valuations for pediatric practices. Learn what you can do to prepare for the future of your practice.
Presented By: Paul Vanchiere |
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| The Complete Guide to Vaccine Administration |
Vaccines are the backbone of your pediatric practice, providing lifelong protection to patients and a steady source of income. But they’re a lot to manage. Stop stress in its tracks and learn how to manage vaccines like a pro! PCC experts share everything you need to know to confidently manage your vaccine apparatus, from configuration to refrigeration, to giving shots and reconciling lots.
Presented By: Jim Smith; Brian Kennedy, CPC-A; Romni Palmer |
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| Using AI With PCC EHR |
Join us to hear how PCC EHR clinicians are leveraging AI in their workflows. Our discussion includes insights from PCC clients on practical applications, challenges, and the impact of AI in their patient care and decision-making. As we explore the evolving intersection of PCC EHR and AI, learn about their approach to safely and securely leveraging these technologies to enhance their workflows.
Presented By: Jim Leahy; Scott Kirby; Brian Birch; Hiral Lavania MD |
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| What’s New with Billing in PCC EHR? |
Want to learn more about the new billing tools we have been building for the EHR? Join us for this session to see how to generate bills, view claim history, edit encounter charges, and resubmit claims, all in PCC EHR!
Presented By: Brian Kennedy, CPC-A; Douglas Brosseau |
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| What’s New/What’s Next |
We’ll take a look back at what software and services we’ve delivered since the last Users’ Conference and a look ahead and what we are planning on working on in the near future.
Presented By: Morgan Ellixson Boyea; Jen Marsala; Kelsey Taveras; Mark Hurne; Althea Beagley; Nick Meunier |
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| When and How to Add a New Practice Location |
Thinking it’s time to expand? Join us to learn how to tell when opening a new practice location is right for you and how to make it happen!
Presented By: Chip Hart |
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| You Be the Jury |
This interactive session will consist of a brief overview of the workings of a medical malpractice suit, followed by presentations of actual cases. Each case will be described and you will have the opportunity to contribute your impressions. Each case presentation will include a discussion of the outcome and the principles that led to that outcome.
Presented By: Jesse Hackell MD |