Remove or Delete a Document

You may scan a document by mistake, or scan it twice. You might also add a document to a chart by mistake. Sometimes, you may need to rescan a document or throw away a document that was scanned in error.

Follow the instructions below to remove a document from a chart or from the Import Documents queue.

Remove a Document from a Patient’s Chart

Click on any document in a patient’s Documents screen, click “Edit Tags”, and then click “Remove” to remove the document from the chart.


After you remove a document, it will return to the scanned documents list, available on the Import Documents screen.

Remove a Document from the Import Documents Screen

If you wish to completely remove a document, open the Import Documents screen select the document from the list, and click “Remove Document”.


Recover Removed Images

After you remove an image, it is kept on your PCC server for a period of time, in case it was removed in error.

Contact PCC Support to recover a removed image.

You can customize how long removed images are kept on your server. The default time is 30 days. After the safety backup time has passed, the file is permanently deleted from your PCC server. Contact PCC Support to change how long removed images are stored.

Documents Attached to a Patient's Chart are Never Deleted: If a scanned document has ever been attached to a patient’s chart, it will remain a part of your system’s permanent record and will not be deleted. Even after you remove it from the patient’s chart and from the import queue, your system will maintain a copy for chart auditing purposes.

  • Last modified: May 30, 2019