Add and Configure a New Clinician in your PCC System

When you add a new clinician to your practice, use the procedures below to ensure that all PCC functions will work correctly.

Let PCC Know: Parts of this process require PCC Support to make changes to your system. Let us know that you’re planning to add a new clinician so we can make the necessary accommodations. Contact PCC Support at 1-800-722-7708 or support@pcc.com.

Enroll the Clinician with Insurance Payers

Contact your payers and enroll your new clinician. This is sometimes called “credentialing” a provider with the payer, or taking steps so that they are “participating” with the payer.

You will not be able to submit claims until the new clinician is enrolled.

Provide Training Materials

It’s never too early to start training your new clinician. Use PCC’s full New User Training for Clinicians outline, or customize it to suit your needs.

Add a New User Account

Add the individual to your PCC system in User Administration. Use PCC’s Add a New PCC User Account to create a user account.

When re-enabling a user, make sure their EHR and Practice Management usernames are the same.

Adding a Non-Clinical User?: Create the user account and select an appropriate role using the instructions outlined here: Add a New PCC User Account.

Add a Provider Group

Provider groups are used for reporting purposes. In most situations, you should create a new group for each new clinician.

Your office may have special reporting considerations for nurse practitioners, medical assistants, and other clinicians. You can set up individual groups, or a single, “Nurse” group depending on your needs.

Use the Tables tool in PCC EHR to edit your practice’s Provider Groups table.

For help with the Tables tool, see Edit Your Practice’s Configuration Tables.

Add the New Clinician to the Provider Table

After you’ve created a new provider group, you can add the new clinician to your tables and assign them to the group. Follow the procedure below to learn how.

Open the Providers Table in the Tables Tool

Open the Tables tool from the Configuration menu and select the Providers table.

Review Provider Information

For each clinician at your practice, you can see their name, Provider Group, their linked PCC EHR user ID, and the three key billing identifiers: Tax ID, NPI, and Taxonomy Code.

Clone or Add to Create a New Provider Entry

Select an existing clinician and click “Clone” or click “Add” to create a new entry.

Enter Clinician Information

In the top section, you can enter the provider’s display names, initials, associated PCC EHR user, and reporting Provider Group.

In the Billing and Credentials section, configure how the clinician should appear on claims. The key identifiers used to process claims are the clinician’s name (first, middle, last), their taxonomy code, their NPI, and your practice’s Tax ID. For information about these fields, see Providers Table Field Reference.

Save Your Changes

When you are finished entering clinician details, click “Save”.

Optional: Configure Custom (Per Insurance Company) Identifiers

In rare cases, an insurance company may require a unique identifier beyond the NPI, Tax ID, or Taxonomy Code for the clinician or the practice. Contact PCC Support for help with special payor configuration needs.

Add NPI Numbers and Other Identifiers to the PCC EHR User Account

The NPI numbers and other details in the Providers table are used on claims to indicate your clinician’s credentials. Clinical and prescribing activity in PCC EHR is also recorded with an NPI number.

Use the User Administration tool to review the PCC EHR user accounts for your clinicians. Add NPIs and other identifiers that affect prescribing and reporting on clinical services.

Log Out and Log Back In

Log out of PCC EHR and close the login window. Log back in to sync your provider’s new information.

Create Claim Holds

If a clinician is not yet credentialed with payers, you can create claim holds to prevent certain claims from being submitted. A claim hold prevents claims from going out for specific dates of service, billing providers, places of service, and insurance plans.

Read Hold Claims to learn more.

Configure the Clinician’s Prescribing Role

Define the clinician’s PCC eRx prescribing role and permissions in the User Administration tool. To learn how, read Set Up PCC eRx User Access.

If the clinician will be prescribing controlled substances, review EPCS: How to Enroll Prescribers and Prescribe. The clinician’s NPI and DEA must be present in User Administration to order a fob.

Contact PCC Support

If you have not done so already, now is a good time to let PCC know that your practice is adding a clinician. Contact PCC Support (802-846-8177 or 800-722-7708, support@pcc.com) so that we can update your notification messages, assist with special claim configurations, adjust provider scheduling groups, and facilitate eRx EPCS setup.

Configure Your New Clinician’s Schedule

New Clinician Not Displaying on the Schedule?: To troubleshoot, check the following: 1. Is the provider present in the Providers table, with their EHR User populated? 2. Is the Scheduling Provider checkbox in User Administration checked? 3. Does the provider have hours in their schedule template? 4. Have you logged all the way out and back in, closing and reopening the login window? Contact PCC Support for assistance.

Customize Chart Note Protocols

Use PCC EHR’s Protocol Configuration tool to assign existing protocols, and/or duplicate and customize protocols for different visit reasons.

Visit Configure Chart Notes and PCC EHR Components to learn more.

Set Up Auto-Notes and Snap Text

Clinicians can create their own entires for frequently-typed notes.

Read Insert Standard Text in a Chart Note Field, and Expand Short Text into Common Phrases to find out more.

Set a pocketPCC Security Question

Your new clinician can use the My Account tool to review and adjust their pocketPCC security question. They will need your practice’s pocketPCC login URL to access pocketPCC.

For more information, read Get Started in pocketPCC

Optional: Add the Clinician to Chat Groups

Use the Chat Groups tab in User Administration to add your new clinician to relevant existing chat groups, or create new groups. To find out more, read Chat with Groups of Users

Optional: Set a Portal Display Name

In the new clinician’s User Administration entry, select the name that will display in the portal for your new clinician.

Optional: Sign in to PCC Email

Clinicians can access their PCC-provided email service using the steps in this article: Read Your PCC Email with Roundcube.

Optional: Authorize Work from Home Access

Practices can give remote access to clinicians with the User Administration tool. For more information, read Authorize Users for PCC SecureConnect.

Optional: Upload a Signature

Clinicians who want an electronic signature on file can upload their signature image in the Forms tool. Signatures should be written using a black pen on white unlined paper and scanned at a high resolution. Learn more here: Configure Provider Signatures for Patient Forms.

Optional: Update Notify

If your practice uses Notify to automatically remind patients and families of upcoming appointments, your providers’ names can be included in those messages. To ensure that Notify runs smoothly and correctly identifies your new clinician, contact PCC support in advance of the clinician’s start date to provide the new clinician’s name and a phonetic spelling of the name.

Optional: Sign Up for PCC Community and PCC News

When there are important service updates, PCC reaches out to someone at your practice by calling or e-mailing as well as by posting on PCC Community.

Your new clinician can sign up to follow important PCC news announcements and connect with other practices that use PCC’s software and services through the PCC Community site: https://community.pcc.com/

PCC Community is a Great Place to Get Answers: In addition to providing notifications from PCC, PCC Community also includes PCC Talk, an online forum where pediatric practices ask questions and help one another with issues facing their practice. For more information, watch the Get Started with PCC Community and PCC Talk video.

Optional: Create a Login for the PCC Support Portal

Your clinician can ask questions and review their tickets at https://support.pcc.com