Connect to Your PCC System from Home

Working from your home office? Follow the instructions below to connect to your practice’s PCC server from home.

Configure First: Before you can connect from home, you must first complete the steps in Configure Your Computer to Connect to PCC Services From Home.

Authorized Users Only: PCC keeps your system locked down so that only approved users can use this method to connect to PCC software. Your office can decide which users should be allowed to connect from home (or from a remote office) and call PCC Support to change that authorization list at any time.

Use pocketPCC Instead: You can review your schedule, see many sections of a patient’s chart, and create phone notes on any Internet connected device using pocketPCC. You only need a VPN and RDP connection when you wish to run the full PCC EHR or Partner software remotely.

Windows PC: Connect to Your Practice’s PCC Server

Follow the procedure below to connect to your office using a Windows PC computer. These instructions are generally the same for Windows XP through Windows 10. (PCC recommends you update all PCs to Windows 7 or better.)

Set Up and Configuration

Before you can connect, your office’s system administrator or office manager must contact PCC Support and grant permission for you to connect from home or another remote location. Next, PCC will send you an authorized VPN key, and you will need to install and configure VPN software on your computer.

Read Configure Your Computer to Connect to PCC Services From Home to walk through the configuration steps.

Run OpenVPN GUI as an Administrator

Right-click on the “OpenVPN GUI” icon on your desktop (or in your Start menu), and select “Run as Administrator”. You must always run the program using the administrator option in the menu.


Why Use VPN?: To protect PHI, best security practice includes the use of a VPN (virtual private network) between remote computers and your PCC server. A VPN provides a secure, encrypted “tunnel” for data communication between your remote computer and your PCC server.

Use the OpenVPN Icon to Start a Connection

The OpenVPN icon will appear in the lower-right corner of your screen, in the system tray on your task bar. That icon operates the VPN tunnel to your practice. Double-click on the toolbar icon to start the VPN connection.


Enter Your PCC Username and Password

When prompted, enter your PCC username and password. If you use different login information for PCC EHR and Partner, use your username and password for Partner.

Confirm the Connection is Working

The toolbar icon in the lower-right corner will turn green, indicating that the VPN tunnel is now open.

Run Remote Desktop Connection

Now that your VPN tunnel connection is open, run the Remote Desktop Connection application.

Depending on the version of Windows you are using, you can search for “Remote Desktop Connection” and run the Program result.

Or, you can click on the Start menu (or Windows menu), select All Programs, and find Remote Desktop Connection in the Accessories folder:



Review or Enter Your Practice’s Server Name, a Colon, and a Port Number

Your practice’s PCC server address and RDP port should appear in the Computer field on your screen.


If it doesn’t, you can enter it and the program will remember the address the next time you connect. The computer you wish to connect to is your practice’s PCC server. The name of your server consists of your client acronym and “pcc.com”. If you work at Beagle Pediatrics Unlimited, for example, your domain might be “bpu.pcc.com”. You must also enter a colon (:) and specify the port number 9989, as shown.

Click Connect

Enter Login Information

Use your PCC username and password to log in. If you use different login information for PCC EHR and Partner, use your username and password for Partner.

Depending on your PCC Server configuration, you may see a default login or a PCC-branded login.


From the Desktop, Click “Start” and Select a PCC Program or Service

RDP creates a secure, virtual workspace for running PCC programs. You can click on the start penguin to open Partner, PCC EHR, the PCC EHR Configuration tool, SquirrelMail, Firefox, or a terminal.

Log Out

When you are finished, click on the penguin and select “Logout…”. If you do not log out, your programs will remain running.

Macintosh OS X: Connect to Your Practice’s PCC Server

Follow the procedure below to connect to your office using a Macintosh computer.

Set Up and Configuration

Before you can connect, your office’s system administrator or office manager must contact PCC Support and grant permission for you to connect from home or another remote location. Next, PCC will send you an authorized VPN key, and you will need to install and configure VPN software on your computer.

Read Configure Your Computer to Connect to PCC Services From Home to walk through the configuration steps.

Run TunnelBlick

If it is not already running, open the TunnelBlick application from your Applications folder or Dock.

Why Use VPN?: To protect PHI, best security practice includes the use of a VPN (virtual private network) between remote computers and your PCC server. A VPN provides a secure, encrypted “tunnel” for data communication between your remote computer and your PCC server.

Click on the Tunnel Icon and Connect to Your Practice’s VPN

Click on the Tunnelblick Icon on your menu bar and select the connection to your office.


Run Microsoft Remote Desktop

Run the Microsoft Remote Desktop application. You can find it in your Applications folder or your Dock.


Connect to Your Office’s PCC Server

In the list of “My Desktops”, double-click on your office’s PCC server.

Wait for Connection, Enter Username and Password if Requested

A new screen will open and the program will connect to your practice’s server. You may be asked to re-enter your username and password. If you use different login information for PCC EHR and Partner, use your username and password for Partner.

From the Desktop, Click “Start” and Select a PCC Program or Service

RDP creates a secure, virtual workspace for running PCC programs. Click on the start penguin to open Partner, PCC EHR, the PCC EHR Configuration tool, SquirrelMail, Firefox, or a terminal.

Log Out

When you are finished, click on the penguin and select “Logout…”. If you do not log out, your programs will remain running.

  • Last modified: May 6, 2016