Connect to Your PCC System from Home

Working from your home office? Follow the instructions below to connect to your practice’s PCC server from home.

Authorized Users Only: PCC keeps your system locked down so that only approved users can use this method to connect to PCC software. Your office can decide which users should be allowed to connect from home (or from a remote office) and call PCC Support to change that authorization list at any time.

Use pocketPCC Instead: You can review your schedule, see many sections of a patient’s chart, and create phone notes on any internet-connected device using pocketPCC. You only need to use SecureConnect when you wish to run the full PCC EHR or Partner software remotely.

Connect using SecureConnect

You can connect to your PCC server from anywhere with an internet connection using SecureConnect. SecureConnect relies on two-factor authentication via a third-party app, Authy. Two-factor authentication increases the security of your PCC system and data by requiring not only a user name and password, but also access to your phone.

Your phone's time settings must be correct: Authy’s authentication codes are time-based, and will not work if the time on your phone is wrong. Be sure that the date and time settings on your phone are correct before you begin this process.

Set Up and Configure Your Remote Connection

Download and Run the Authy App On Your Mobile Device

PCC SecureConnect uses two-factor authentication via the Authy app to ensure a secure connection to your server. Use your mobile phone’s app store to download and install the Authy app. Images below show the Apple iOS app store.


Register the Authy App With Your Identification

The Authy application will walk you through entering identification information to use it as a software token.



Verify your account with either a SMS message or phone call. When you are finished, proceed to the next step.

Log in to PCC SecureConnect

Set aside the phone and use a web browser on your laptop or workstation to navigate to your practice’s SecureConnect login page and enter your PCC username and password. The url is your practice’s acronym, followed by “.pcc.com/secureconnect” (such as: https://bedrockpeds.pcc.com/secureconnect).


Pair the Authy App with your PCC Server

Pair the Authy app with your PCC server by scanning the QR code.






Enter Your Token on the SecureConnect Login Page

Enter the six-digit token you see on your phone in the appropriate field on the SecureConnect login page on your computer’s web browser.

Tokens regenerate every 30 seconds: Authy tokens are only valid for 30 seconds, after which Authy generates a new token automatically. If you don’t enter the token within the 30 seconds, don’t worry, just enter the new token as it appears on your cell phone.

Open and Log In to PCC EHR

You are now logged in to your PCC server. Click the “Start” button and open PCC EHR.



Connect to Your PCC Server

Once you have installed and paired the Authy app with PCC SecureConnect, follow these instructions to log in to PCC SecureConnect.

Log in to PCC SecureConnect

Use a web browser on your laptop or workstation to navigate to your practice’s SecureConnect login page and enter your PCC username and password. The url is your practice’s acronym, followed by “.pcc.com/secureconnect” (such as: https://bedrockpeds.pcc.com/secureconnect).


Enter your Token from the Authy App

Open the Authy app on your mobile device and enter the token that is presented into SecureConnect in your web browser.


Tokens regenerate every 30 seconds: Authy tokens are only valid for 30 seconds, after which Authy generates a new token automatically. If you don’t enter the token within the 30 seconds, don’t worry, just enter the new token as it appears on your cell phone.

Open and Log In to PCC EHR

You are now logged in to your PCC server. Click the “Start” button and open PCC EHR.



Connect to Your Practice’s PCC Server using a VPN

Your practice may have specific needs (such as remote printing) that necessitate using a VPN to connect to your PCC server. Under most circumstances, however, PCC recommends using SecureConnect.

Windows PC: Connect to Your Practice’s PCC Server

Follow the procedure below to connect to your office using a Windows PC computer. These instructions are generally the same for Windows XP through Windows 10. (PCC recommends you update all PCs to Windows 7 or better.)

Set Up and Configuration

Before you can connect, your office’s system administrator or office manager must contact PCC Support and grant permission for you to connect from home or another remote location. Next, PCC will send you an authorized VPN key, and you will need to install and configure VPN software on your computer.

Read Configure Your Computer to Connect to PCC Services From Home to walk through the configuration steps.

Run OpenVPN GUI

Double-click on the “OpenVPN GUI” icon on your desktop (or single-click in your Start menu).

Use the OpenVPN Icon to Start a Connection

The OpenVPN icon will appear in the lower-right corner of your screen, either directly in the system tray on your task bar, or behind the reveal arrow in your task bar. That icon operates the VPN tunnel to your practice. Double-click on the toolbar icon to start the VPN connection.


Enter Your PCC Username and Password

When prompted, enter your PCC username and password. If you use different login information for PCC EHR and Partner, use your username and password for Partner.

Confirm the Connection is Working

The toolbar icon in the lower-right corner will turn green, indicating that the VPN tunnel is now open.

Run Remote Desktop Connection

Now that your VPN tunnel connection is open, run the Remote Desktop Connection application.

Search your computer for “Remote Desktop Connection” and run the Program result.

Configure For Easy Connection: If you are configuring a computer that will connect to your office on a regular basis, you can create an alias of the Remote Desktop Connection program on your desktop or pin it to your task bar. Just right-click on the application and select “Pin to Start Menu” or “Pin to Task Bar”.

Review or Enter Your Practice’s Server Name, a Colon, and a Port Number

Your practice’s PCC server address and RDP port should appear in the Computer field on your screen.

If it doesn’t, you can enter it and the program will remember the address the next time you connect. The computer you wish to connect to is your practice’s PCC server. The name of your server consists of your client acronym and “pcc.com”. If you work at Beagle Pediatrics Unlimited, for example, your domain might be “bpu.pcc.com”. You must also enter a colon (:) and specify the port number 9989, as shown.

Click Connect

Click “Connect” to open a remote desktop connection to your practice’s PCC Server.

Enter Login Information

Use your PCC username and password to log in. If you use different login information for PCC EHR and Partner, use your username and password for Partner.

Depending on your PCC Server configuration, you may see a default login or a PCC-branded login.

From the Desktop, Click “Start” and Select a PCC Program or Service

RDP creates a secure, virtual workspace for running PCC programs. You can click on the start penguin to open Partner, PCC EHR, the PCC EHR Configuration tool, SquirrelMail, Firefox, or a terminal.

Log Out

When you are finished, click on the penguin and select “Logout…”. If you do not log out, your programs will remain running.

Macintosh OS X: Connect to Your Practice’s PCC Server

Follow the procedure below to connect to your office using a Macintosh computer.

Set Up and Configuration

Before you can connect, your office’s system administrator or office manager must contact PCC Support and grant permission for you to connect from home or another remote location. Next, PCC will send you an authorized VPN key, and you will need to install and configure VPN software on your computer.

Read Configure Your Computer to Connect to PCC Services From Home to walk through the configuration steps.

Run TunnelBlick

If it is not already running, open the TunnelBlick application from your Applications folder or Dock.

Why Use VPN?: To protect PHI, best security practice includes the use of a VPN (virtual private network) between remote computers and your PCC server. A VPN provides a secure, encrypted “tunnel” for data communication between your remote computer and your PCC server.

Click on the Tunnel Icon and Connect to Your Practice’s VPN

Click on the Tunnelblick Icon on your menu bar and select the connection to your office.


Run Microsoft Remote Desktop

Run the Microsoft Remote Desktop application. You can find it in your Applications folder or your Dock.


Connect to Your Office’s PCC Server

In the list of “My Desktops”, double-click on your office’s PCC server.

Wait for Connection, Enter Username and Password if Requested

A new screen will open and the program will connect to your practice’s server. You may be asked to re-enter your username and password. If you use different login information for PCC EHR and Partner, use your username and password for Partner.

From the Desktop, Click “Start” and Select a PCC Program or Service

RDP creates a secure, virtual workspace for running PCC programs. Click on the start penguin to open Partner, PCC EHR, the PCC EHR Configuration tool, SquirrelMail, Firefox, or a terminal.

Log Out

When you are finished, click on the penguin and select “Logout…”. If you do not log out, your programs will remain running.

  • Last modified: November 28, 2018