Unlink and Relink a Payment

You can link a payment to specific charges when you Post Charges in PCC EHR, or when you post payments in the Post Payments (pam) tool.

If you post a payment and later discover the procedure or payment was a mistake, you may need to “relink” the payment to different procedure.

Read the steps below to learn how to unlink and/or relink a payment to a charge.

Post the New, Correct Procedure

If you need to link the payment to a different procedure, begin by posting the new procedure. Run checkout, find the patient, and enter the correct physician and date of service. Do not repost the payment in checkout, as the payment is already posted to the account..

Run oops

Run oops for the account. You can do this from the wrap-up screen of checkout by pressing F4Correct Mistakes.

Press F6 and Select the Payment

Press ’F6′ and enter the item number of the payment. Press Enter to continue.


Choose Whether to Unlink, or Relink

Next, oops will summarize the payment you selected, and allow you to relink it to another charge, or leave the payment unlinked.

If Relinking, Select Charges And Apply Payment

If you choose to relink the payment, Partner will show you a list of all charges on the account that still have balances. Select one or more charges and press enter.

Confirm Default or Allocate Payment to Charges

Next, you will see a payment screen, similar to pip or pam, which allows you to designate how much of the payment should be allocated towards each charge. Enter how much of the total payment should be applied to each charge.

If you wish to review details about account history or patient information, press F2View Account or F3View Patient.

Press F1

When you are happy with how the money is distributed, press F1Save Payments to confirm. You will be returned to the main oops screen where you can review your work.

Review Payment Allocation, Delete Old, Incorrect Charges

If you are satisfied that the new procedure has the correct code and date and that the payment is linked to the correct charges, you can press F8Delete Item(s) to remove any incorrect charges.

  • Last modified: April 2, 2021