Partner

Bill Insurance

PCC's insurance billing tools help you submit claims in just a few minutes. You can review claim problems quickly and easily, make corrections and resubmit claims, and then review rejections using clear, straightforward tools.

Read the Submit Claims procedure below to learn how to send out claims. Then read further to learn more about how to work down your insurance accounts receivable.

Training Videos

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  • Submit Claims

    Learn how to submit claims in PCC EHR or in the previous Practice Management tool.

  • Insurance Billing Overview

    Partner's insurance billing tools help submit claims, review rejections, and work down your insurance accounts receivable. Partner helps you maximize the use of your time as you pursue proper insurance reimbursement.

  • The Claim Journey Explained

    How is a claim created, and what happens in the background to make sure your practice is paid? Read below to learn some of the "under the hood" workings of claims after you post charges into PCC EHR.

  • Work on Claim Errors and Rejections

    After you prepare and submit claims, you must deal with claims that could not be submitted or were rejected.

Learn More

  • CARC and RARC Values in PCC

    When insurance carriers send payment and adjustment information, either on an EOB or an ERA, they often include a code with a small message. These codes are known as CARC values, or Claim Adjustment Reason Codes, and they are an industry-wide standard.

  • What is a Claim ID Number?

    Every insurance claim in Partner has a unique identification number. The number appears in various Partner reports and programs, and you can use it to improve claim tracking and payment posting.

  • Check Eligibility in Partner

    You can review and confirm patient insurance eligibility in either PCC EHR or in the Partner practice management system. This article teaches you how to use Partner's eligibility program to review status for upcoming appointments.

  • Print Paper HCFA Claim Forms

    While most claims are transmitted to payors electronically, sometimes you may need to generate a paper 1500 HCFA form.

  • Follow Up on Unpaid Claims and Insurance A/R

    You can use PCC's tools to work on claims with errors, rejections, and denials. But what if a problem is fixed, but the claim wasn't resubmitted? Or what if an insurance payor simply never responds? Are some insurance payers regularly failing to pay you in a timely fashion? You may need specialized tools to track and work down your practice’s insurance A/R.

  • Check Patient Insurance Eligibility

    PCC automatically checks insurance eligibility for all of a scheduled patient's active insurance plans, if the carriers support automated eligibility. You can use eligibility features in PCC to review and confirm eligibility for upcoming appointments. You can also review and re-check a patient's insurance eligibility status during Patient Check-In.

  • Claim Error Reference

    What kinds of pre-submission processing does your PCC system do on claims? What errors can it find, and how do you fix them?
  • Edit and Resubmit Claims

    • Resubmit Batches of Claims (maketags)

      Use Resubmit Claim Forms (maketags) to find and rebatch large groups of claims based on customizable criteria.

    • Add an Attachment Code to a Claim

      If a secondary insurance requires the EOB from the primary, or any claim requires a certificate of medical necessity, discharge summary, or other clinical documentation, you can add attachment codes to a visit’s charges, generate a unique attachment ID, and specify the attachment type and method.

    • Correct a Claim: How to Fix and Resubmit an Insurance Claim

      When you receive a rejection, or you have a claim or billing problem, how do you correct the encounter information and then resubmit the corrected claim? Read this article to learn how to update and resubmit a claim.

    • Change an Encounter’s Billing Place of Service After Posting Charges

      You can adjust an encounter’s place of service when you Post Charges in PCC EHR. Sometimes you need to change the billing place of service of an encounter after the charges have already been posted. Read below to learn how to change the billing place of service of a phone note, portal message, or visit […]
  • Review EDI Reports

    • Read EDI Responses

      Your practices receives many different electronic responses to claim submissions and billing. Read this article to learn the different EDI responses, which responses require attention, and how to use PCC's tools to review and respond.

    • Read ERA 835s from Payers

      When an insurance company sends your practice 835s, also known as ERAs or “electronic remittance advice”, you can automatically post the payments and adjustments, and then review only those claims that require manual attention. Later, you can review an archive of responses in the ERA Reports (erareports) program. Use erareports to search for remittance history for a claim, review manual reports that could not be posted, or find a remittance advice from a particular carrier.

    • Review Archived Claim Response Files and Other EDI Reports

      The EDI Reports (ecsreports) program stores and displays claim and transmission related messages and reports. You can quickly search, review, and print the reports, as well as track which reports you have printed in the past.
  • Track and Work on Outstanding Claims