Emergency Access Mode

PCC EHR has an Emergency Access mode which allows specified users to have access to features that would otherwise be locked. You can set who should have Emergency Access permission by granting the permission to any user role in the User Administration tool.

Any user with that role will be able to override their normal user permissions by using the “Emergency Access” option under the File menu.

While in Emergency Access mode, the user will have access to all PCC EHR settings and permissions. All activity will be logged.

Here are some related articles in Manage and Administer Your PCC Tools > User Administration:

Add a New PCC User Account
Follow the procedure below to add a PCC EHR user.
Change Passwords and Other User Account Settings
Follow the procedure below to change a user's PCC EHR password or name, lock out a user, or unlock a locked user.
Install and Configure PCC EHR on a New Computer
PCC EHR runs on a large server at your practice or in the cloud. A small software program, called the "client" software, runs on each of your Windows PCs, or MacOS workstations. How do you install the client software on a new laptop or desktop so it can connect to PCC EHR?
Update PCC EHR on Your Computer
If the PCC EHR client software on your PC, Macintosh, or Linux device is not up to date, the login window will tell you.
Set User Roles for Permissions and Security
You can use the User Administration tool to define permissions and account attributes for the PCC EHR users at your practice. First, run the User Administration tool to define user roles. Then, assign one or more roles to each user account. Read below to learn more.
PCC eRx – Set Up Staff and Clinicians
Watch this quick guide to learn how to set up staff and clinicians in your office to use the e-prescribing features in PCC EHR.
Patient Medical Record Privacy
Use and configure PCC software to ensure patients' PHI is only available to those with permission to view it.
Steps to Take When a Clinician Leaves the Practice
When a provider leaves your practice, there are certain steps that you should take to turn off their access to your PCC system, handle outstanding tasks and prescriptions, and remove them from your practice's day-to-day workflow.
Troubleshooting Slowness in PCC EHR
There’s a wide range of causes for software slowing down- some that you may be able to deal with on your own, and some that PCC Support can help you with, and some that our Development Group may need to investigate and resolve. Either way, there’s a few things you can check out before calling PCC that will either resolve the issue for you, or help PCC find and fix them cause.
Configure Which PCC EHR Queues Appear for Each User
Your practice can define which PCC EHR queues will appear when a user logs in. For example, a staff member at the front desk may not need to see prescription renewals or signing.
Configure User Roles and Permissions
Learn about user roles and how to use them to manage access to features in PCC EHR
Manage User Accounts and Passwords
Learn how to reset passwords, disable user accounts, and add a new user to your PCC System.
Add E-Lab Users and Import E-Lab Results
Learn how to grant permissions for access to incoming E-Labs in PCC EHR and how to import an incoming e-lab result.
Review Chat Logs in PCC EHR
The Chat Message Log records your saff’s usage of PCC EHR’s Chat messages, so you can review communication between your team members and investigate policy violations. Owing to PCC EHR’s chat potentially containing sensitive information, the Chat Log report is a separate permission from the Audit Log in PCC’s User Administration tool. To access the […]
Authorize Users for PCC SecureConnect
Authorize or bar users from accessing your office remotely through PCC SecureConnect and reset the pairing with whichever device is in use for two-factor authentication.

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