Manage and Administer Your PCC Tools

Manage Your Office's Hardware

Read the sections below to learn about the computing hardware in your office.

Read a Summary of Network and Equipment Services: PCC's Technical Solutions Team provides a Network and Equipment Services guide which includes answers to common questions around what PCC installs, how equipment is maintained, how backups are performed, and more.

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  • Shut Down Your PCC Server

    If you need to move equipment or are preparing your office for a bad storm, you may want to shut down your PCC Server. This might also be needed if a technician is visiting your office.

  • Backing Up Your Practice Data

    The PCC Server located in your practice contains the complete record of your A/R as well as important patient medical information. If that data is properly backed up, it will be safe from fire, natural disasters, or a server crash.

  • Hardware Guide: Your PCC System Hardware

    PCC installs a server and other peripherals in your office. This hardware guide is a quick reference to that equipment.

  • Hardware Guide: Your Personal Computer and Equipment

    Your office will use computers, printers, scanners and other peripherals to connect to and use your Partner and PCC EHR server. PCC does not sell or maintain personal computers, but we can advise you on your purchases and help configure your computer to work with PCC software and your network.

  • Troubleshooting Slowness in PCC EHR

    There’s a wide range of causes for software slowing down- some that you may be able to deal with on your own, and some that PCC Support can help you with, and some that our Development Group may need to investigate and resolve. Either way, there’s a few things you can check out before calling PCC that will either resolve the issue for you, or help PCC find and fix them cause.

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  • Network Vulnerability Scan

    Every quarter, PCC performs a security assessment on your PCC server and network infrastructure. This service is included in your PCC support contract.

  • A Pediatric Practice Hardware Map

    Here is a wiring and network layout for a typical PCC office. Your practice may have different equipment.

  • PCC Router and Firewall

    PCC installs a Fortinet Fortigate in each practice as part of your PCC subscription. This router/firewall device connects your office to the internet and secures your network from unauthorized access.

  • Pair a Bluetooth Immunization Barcode Scanner with your Computer

    Read below to learn how to pair a CS4070 Bluetooth scanner to your Windows or Macintosh computer. You can use a barcode scanner to manage your vaccine inventory in PCC EHR.

  • Install TeamViewer So PCC Can Help You On Your Workstation

    PCC's support teams use TeamViewer to help you with PCC EHR and other PCC products and services. With TeamViewer installed, you can ask PCC Support to connect directly to your computer workstation and troubleshoot a problem or train you.

  • Install and Set Up the Authy App

    The Authy app turns your smartphone into a secure password generator for taking certain actions on your PCC system. Secure Authy passwords are used in conjunction with your regular PCC password to provide an extra layer of security for your account. The concept of requiring two passwords to access a digital service is known as […]