Contact Physician’s Computer Company Support

All PCC clients have a guaranteed support plan. You should always feel free to contact PCC for help with our software, hardware, or services. Talk to PCC when you are considering new hardware or software, making major configuration changes, or moving your office. Let us know so we can help!

How to Contact Support

PCC sets up regular Client Advocate calls with every pediatric practice. You can also email, call, or fax PCC Support at any time.

PCC Calls You: Your practice’s Client Advocate will reach out and chat with someone at your office at a time that works best for you. These regularly scheduled optional calls are the perfect time to ask for configuration changes, learn how to implement new features and tools at your practice, or get additional training.
Email PCC: Send all PCC emails to support@pcc.com. We will route your email to PCC Support, your practice’s Client Advocate, or the appropriate specialist.
Call PCC: PCC’s support phone is 802-846-8177 or 800-722-7708. Live support techs are available between 8:30am and 8pm ET (5:30am to 5pm PT), except for a few days during the year. Emergency help is available 24/7, 365 days a year.
Fax PCC: You can also fax PCC a problem at 1-802-846-2197. This works particularly well for work on form letters, reports, or other visual problems. Be sure and identify your office and yourself on the fax and include a number where you can be reached.

What Happens After I Call?

PCC Support solves many problems immediately, during your first call or in response to your first email.

If we can’t talk right away, we’ll call or email you back. Either way, we’ll open a support ticket for you. You’ll get an automated email describing your support ticket.

Can I Follow-Up On Unresolved Support Tickets?

You can visit https://support.pcc.com to review all of your support tickets. PCC Support can help you set up an account.

You can decide which users at your practice should have access to this tool, and whether they should be able to see all support tickets practice-wide, or just the tickets they open.

PCC Support tracks every ticket until it is completed to your satisfaction. If you need something we can’t help you with, we’ll open a development enhancement request or help you find a different tool or workflow.

Here are some related articles in Manage and Administer Your PCC Tools > Manage and Administer Your PCC Tools:

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PCC Downloads
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Use and configure PCC software to ensure patients' PHI is only available to those with permission to view it.
Protect Patient Privacy Overview
PCC includes many different tools and features to help your practice make sure a patient's medical information is protected.
Update Your PCC Email Preferences
Contents1 Set Email Preferences for PCC Updates and Announcements2 Set Email Preferences for PCC Community and PCC Talk3 Change Email and Contact Information for Individual Communication from PCC PCC reaches out to one or more folks at your office via email, and PCC services (like the online PCC Community) have optional email notifications. If your […]
Install and Set Up the Authy App
The Authy app turns your smartphone into a secure password generator for taking certain actions on your PCC system. Secure Authy passwords are used in conjunction with your regular PCC password to provide an extra layer of security for your account. This article covers how to install and set up the Authy app on your smartphone and tailor notifications to your preference.
Review Chat Logs in PCC EHR
The Chat Message Log records your saff’s usage of PCC EHR’s Chat messages, so you can review communication between your team members and investigate policy violations. Owing to PCC EHR’s chat potentially containing sensitive information, the Chat Log report is a separate permission from the Audit Log in PCC’s User Administration tool. To access the […]
Authorize Users for PCC SecureConnect
Authorize or bar users from accessing your office remotely through PCC SecureConnect and reset the pairing with whichever device is in use for two-factor authentication.

How to Contact Support

What Happens After I Call?

Can I Follow-Up On Unresolved Support Tickets?

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