Patient and Family Accounts in PCC Explained

Your PCC system keeps track of families and patients. Your practice’s database stores information about every patient, but it also stores a database of accounts, or “families.” A family account may be the custodian or “Home” account for the patient, or the bill-payer for the patient (the “guarantor”), or both. Three siblings may all have one family account serving as both guarantor and custodian, and with the family account listed under one parent’s name. Alternatively, children from a divorced family may have one family account assigned as the guarantor and a different account assigned as the custodian.

It may be helpful to think of your PCC system as holding two giant lists: a list of patients and a list of accounts. You run different programs and reports to look at each list. Patients are linked-up to one or more family accounts, and they can be moved around to different accounts when families change. You schedule an appointment for a patient, you chart a visit for a patient, but you mail a bill to the guarantor account of that patient.

In the image below, a list of accounts is on the left-hand side, and a list of patients is on the right-hand side. You can see how PCC family accounts and PCC patients can be linked together to handle different kinds of families.

As shown above, some patients live with one account but have their bills sent to another family. Tracy Jones lives with her mother Judy, but Mike Jones pays Tracy’s medical bills. Junior Jones also lives with Judy, but he is responsible for his own bills and is therefore his own guarantor. Your practice can handle all of these situations with ease using PCC.

  • Last modified: August 29, 2018