Follow Up on Unpaid Family Bills Overview

Unfortunately, not every family pays their bills on time. An address may be incorrect, a family may have questions about their balance, or they may be unable to pay. Following up on outstanding bills is a vital part of the billing process.

  • The persview program will help you track and work down outstanding personal balances.
  • The Collection (coll) report explains all outstanding balances and recent activity for an account.
  • The Special Accounts Editor (cfs) helps track and manage accounts that are overdue, on budget plans, or have special statuses.
  • You can review a digital copy of any personal bill in the Correct Mistakes (oops) program. Read the Review a Printed Bill article to see how.
  • Last modified: August 4, 2015