Follow Up on Unpaid Family Bills Overview

Unfortunately, not every family pays their bills on time. An address may be incorrect, a family may have questions about their balance, or they may be unable to pay. Following up on outstanding bills is a vital part of the billing process.

The persview program will help you track and work down outstanding personal balances.
The Account Balances component explains all outstanding balances and recent activity for an account.
The Special Accounts Editor (cfs) helps track and manage accounts that are overdue, on budget plans, or have special statuses.
You can review a digital copy of any personal bill. Read the Review a Printed Bill article to see how.

Here are some related articles in Billing and Practice Management > Bill the Family:

Turn an Account Over to Collections
Learn how to use PCC's tools to turn an account's charges over to a collections agency.
Generate Personal Account Bills
Use the Bills tool in PCC EHR to generate personal bills for families.
Personal Billing Overview
PCC has a wide range of tools that help you keep your personal A/R under control. From collecting copays and generating bills, to bill follow-up and sending accounts to collections, PCC tools can make you more productive.
Review a Log of Generated Account Bills
Every time you generate a batch of bills, Partner keeps a record in the Bill Log (billlog) program. You can use billlog to review details about your bill batches, find out who received a bill in each bill run, research why a family did not receive a bill, or examine a digital copy of any personal bill.
Customize the Messages on Personal Bills
When you prepare and send personal bills, you can include a billing message customizable to the age of the balances on each family's account. Messages will appear on bills you print at your practice or send to an electronic billing service for printing.
Use Cycle Billing
Your practice can use automatic cycle billing to spread your bills out throughout a month or other period of time. With cycle billing, your revenue and billing workload will stretch throughout the month, and no family will accidentally receive more than one bill per cycle.
Review What Appeared on a Printed Bill
How can you review a copy of an account's bill to verify what was sent to them on their statement? When your PCC system generates a bill, either for printing by a third-party printing service or in your office, it keeps a copy of the bill's contents.
Provide Good Faith Estimates for Pediatric Encounters
If a family does not have insurance, or the family won’t be using insurance for an encounter, then a pediatric practices needs to provide a “Good Faith Estimate” for the cost of care when an encounter is scheduled more than 3 days in advance.
Enter and Review Account Notes
You may wish to record details about an account or billing situation with a family. Read below to learn about Account Notes in PCC.
Enter and Review Account Notes
Learn how to enter and review account notes in PCC EHR.
Generate Personal Account Bills
Use the Bills tool in PCC EHR to generate personal statements. In PCC EHR, you can send your bills to a third party electronically or print them in-house and mail them to families.

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