Manage Incoming E-lab Test Results

Your hospital or a 3rd-party lab vendor (such as LabCorp or Orchard Trellis) can send lab test results directly to PCC EHR. Read the procedures below to learn how to import an e-lab result into a patient chart, delete an incoming test result sent to your practice in error, or return an e-lab result back to the queue.

Does PCC Interface With My Hospital or Lab Vendor?: Before PCC EHR can receive lab test results, your practice must have an active interface with that lab provider. PCC offers dozens of lab interfaces, and we can work with your lab vendor to develop a new connection. For more information, visit PCC Interoperability, or contact PCC Support at 800-722-7708.

Import an E-Lab Test Result

Use the procedure below to review incoming e-lab results and attach them to a patient’s chart and a specific encounter and order.

Open the Queue of Incoming E-lab Results

When you are ready to work with incoming lab results, click on the E-lab Results tab to view the queue.


The files in this queue come from lab vendors, so the patient names and clinicians may not precisely match those in your system.
While viewing this queue, you can click on any column header to sort. You can also filter the list by Provider.

Select a Results File

Double-click on any results file to open it.

Review Results File

After opening a results file, you can read a summary of its contents.

On the Summary tab, you can see basic patient and order information. Click on the Result Details tab to review more information about the lab results, or click on the Report of Record tab to see the original file as formatted by the lab vendor or hospital.

Select a Patient

PCC EHR will automatically search for the patient and display the best matches. Double-click to select the patient.

Optionally, you can use the Find field to find any patient.

Select a Visit

Next, select the specific visit during which the orders were created.

By default, PCC EHR will show you all visits that contain matching lab orders so you can select the correct appointment.

Sometimes your practice may receive e-lab results that do not match an order in the patient’s chart. You can pick any visit with labs from the vendor, or pick another visit.

Import an Order w/ No Visit?: If a hospital or lab vendor sends unsolicited lab results to your practice, or “copies” results to you from a different care provider, you can place those results into the patient’s chart without selecting a visit date.


After choosing “Accept unsolicited…”, you will be prompted to select a provider. You may also need to select a facility if you have more than one facility from that vendor.

Verify Matching Orders, Select Alternatives or Create Missing Orders

After you select a visit, PCC EHR will match the e-lab results with the patient’s orders.

If all matching is complete and correct, you can click Save to finish and return to the queue.

If a match does not look correct, or no matching order was found, you can use the pull-down menus to specify an order. You can pick an existing order from the selected appointment, create an order of the suggested type, or create any order for the same vendor.

Save and Continue

Click Save to finish the import and return to the E-lab Results queue.

Next Steps: Review e-Lab Results in the Patient’s Record

After importing e-lab results, clinicians and other users can review results wherever they look at lab orders. Results will be visible on the Signing queue, for the physician’s review and signature, and they will appear on the chart note in the patient’s Visit History. Results will also appear on the patient’s Flowsheets.

Next Steps: Sign Results, Create Phone Tasks

All e-lab results appear on the Signing queue for the physician’s review.

From the signing queue, the physician can review results and optionally create a follow-up phone task.

Phone Tasks will appear on the Messaging queue, where nurses and other clinicians can respond to the task and take action.

Delete an Incoming E-Lab Test Result

When your practice is sent an e-lab result that is not for your patient, you should delete it and inform the sender.

Not Reversible: Deleting an incoming e-lab result is permanent. No record remains on your PCC EHR database. Double-check the patient information and speak with the referenced provider before deleting.

Determine Who Has Permission to Delete an E-Lab Result

Since deleting an e-lab is a permanent erasure of medical information, your practice should only grant delete permissions to a specific role at your practice. The first step in deleting an e-lab result might be to figure out who has that permission.

Your practice’s System Administrator can open the User Administration tool and grant the “E-lab Result Deletion” permission to a role. Then they can assign that role to specific users.

For more information, read Configure User Roles and Permissions.

Alternatively, find a colleague who has permission to delete e-labs. Ask them to delete the result. They can use the steps below.

Find and Open the E-Lab Result You Wish to Delete

Visit the E-lab Results queue, find the e-lab sent to your practice in error, and double-click to open it.

Review Ordering Provider and Patient Name

Deleting an e-lab result is permanent. Before you delete an e-lab result, double-check that the patient is not associated with your practice and that the provider is not affiliated with your practice. If appropriate, contact the ordering provider.

Click “Delete Result”

Click the “Delete Result” button to delete the e-lab result.

Confirm Deletion

Review the warning alert and click “Delete” to confirm deletion.

Return an E-Lab Result Incorrectly Attached to a Patient Back to the Queue

If you attach an e-lab result to the wrong patient’s chart, PCC Support can remove it for you and return it back to the queue.

Identify the Date, Test(s), and Patient

Review the patient’s chart and find the date and e-lab test result that was incorrectly attached to an encounter.

Call PCC Support

Call PCC Support at 1-800-722-7708, or email them at support@pcc.com, and make your request. Be sure and include the patient’s name, date of the encounter, and details about the lab test result.

Correctly Link the E-Lab Result

Once PCC confirms they have removed the test result from the incorrect chart, return to the E-lab Results queue and attach the result to the correct patient and encounter.

  • Last modified: July 19, 2021