Customize the Messages on Personal Bills

Personal bills include a text area that displays a custom billing message from your practice. You can adjust the billing message that appears for both electronic bills and bills you print at your office. Additionally, PCC support can add a custom “Pay Your Bill” website address.

In the Bills tool in PCC EHR, click on either the E-billing Messages or Paper Billing Messages tab to review your current billing messages.

You can enter a default bill message for all bills and optionally enter bill messages for each bill age category (bills containing balances that are 30, 60, 90, or 120 days past due). As you type, the fields automatically constrain your message to the printing limit for bills printed by the electronic billing service or at your practice.

Click Save to save any changes to your billing messages.

Billing Message Examples

Here are a few examples of messages that pediatric practice’s use:

New Provider: “We would like to welcome Dr. Smith to our practice!”
Open House: “Come see our new facilities at 10 Main St. from 9am-4pm.”
Credit Card Payments: “We now accept VISA card payments.”

In addition to these general messages, you can also include messages specific to each billing category. For example:

Current: “Thank you for your patronage.”
Overdue 30: “Payment is now past due. Please send payment promptly.”
Overdue 60: “Failure to pay balance due in full may result in termination.”
Overdue 90: “Your account may be sent to collection. Please contact the office.”
Overdue 120: “Your account will be sent to a collection agency in 30 days.”

When you print or send your bills electronically, the appropriate bill message will print automatically. If a category doesn’t have a specific message, then a default message will be used instead (if it exists).

Change Your “Pay Your Bill On Line At” Website URL Address

Your practice can include a custom website address on personal bills which indicates where the family can pay their bill online.

To customize the website address for online bill pay, contact PCC.

Here are some related articles in Billing and Practice Management > Bill the Family:

Turn an Account Over to Collections
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Generate Personal Account Bills
Use the Bills tool in PCC EHR to generate personal bills for families.
Personal Billing Overview
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Use Cycle Billing
Your practice can use automatic cycle billing to spread your bills out throughout a month or other period of time. With cycle billing, your revenue and billing workload will stretch throughout the month, and no family will accidentally receive more than one bill per cycle.
Follow Up on Unpaid Family Bills Overview
Unfortunately, not every family pays their bills on time. An address may be incorrect, a family may have questions about their balance, or they may be unable to pay. Following up on outstanding bills is a vital part of the billing process.
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How can you review a copy of an account's bill to verify what was sent to them on their statement? When your PCC system generates a bill, either for printing by a third-party printing service or in your office, it keeps a copy of the bill's contents.
Provide Good Faith Estimates for Pediatric Encounters
If a family does not have insurance, or the family won’t be using insurance for an encounter, then a pediatric practices needs to provide a “Good Faith Estimate” for the cost of care when an encounter is scheduled more than 3 days in advance.
Enter and Review Account Notes
You may wish to record details about an account or billing situation with a family. Read below to learn about Account Notes in PCC.
Enter and Review Account Notes
Learn how to enter and review account notes in PCC EHR.
Generate Personal Account Bills
Use the Bills tool in PCC EHR to generate personal statements. In PCC EHR, you can send your bills to a third party electronically or print them in-house and mail them to families.

Billing Message Examples

Change Your “Pay Your Bill On Line At” Website URL Address

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