The Front Desk and PCC
Schedule patients, check them in, check them out. Don't forget to collect the copay and confirm insurance information! This section contains procedures and guides for the front desk of a pediatric practice using PCC.
Most pediatric practices do a lot of cross-training. Sometimes the front desk posts charges for a visit, and sometimes only the billing office handles that.
Read the articles and watch the videos in this section to learn about front desk workflows with PCC.
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Generate Form Letters in PCC EHR
Your practice can generate visit forms, excuse letters, lab requisitions, and other form letters in PCC EHR. Whether you print forms on paper, or create electronic copies in the patient's chart and send them via the patient portal, PCC EHR can create the form you need. -
New User Training for Front Desk Staff
Use the outline below to learn how to complete front desk tasks in PCC. For personalized training, help with configuration, or other needs, contact PCC Support. Check In a Patient Update demographic information, verify insurance policy details, and collect copays when patients arrive for their appointments. Manage the Schedule and Complete Tasks Ensure the schedule […]
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Schedule, Chart, and Bill a Telemedicine Visit
Learn how to schedule, chart and bill a telemedicine visit with PCC. -
Send a Text Message Directly to a Patient or Family
Is a family waiting in the car before their appointment? Do you need to send a family a URL link for a telemedicine connection? You can now send a text message directly to a patient’s cell phone number. To watch a video about how to use this feature, click here. Send a Single Text Message […] -
Post Administrative Fees Without an Appointment
Learn how to post a forms fee or any other administrative charge that could occur outside the context of an appointment. -
Generate Patient Forms with Information from a Specific Encounter in PCC EHR
Your Client Advocate can create form templates that auto-insert patient vitals, provider signatures, and other information based on where you generate them in PCC EHR. Form templates that include encounter variables pay attention to where you are generating them in PCC EHR, and auto-insert information accordingly. If you generate a form with encounter variables from […]