The Front Desk and PCC
Schedule patients, check them in, check them out. Don't forget to collect the copay and confirm insurance information! This section contains procedures and guides for the front desk of a pediatric practice using PCC.
Most pediatric practices do a lot of cross-training. Sometimes the front desk posts charges for a visit, and sometimes only the billing office handles that.
Read the articles and watch the videos in this section to learn about front desk workflows with PCC.
Training Videos
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Watch this video to learn best practices for working at the front desk with PCC. Slide deck available here: https://learn.pcc.com/wp/wp-content/uploads/2022-04-Front-Desk-Essentials-VAT.pdf
Get Started
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Work with Today’s Patients on the PCC EHR Schedule Screen
The PCC EHR Schedule screen contains a list of patient appointments and tools for using that list. -
Your practice can generate visit forms, excuse letters, lab requisitions, and other form letters in PCC EHR. Whether you print forms on paper, or create electronic copies in the patient's chart and send them via the patient portal, PCC EHR can create the form you need.
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New User Training for Front Desk Staff
Use this new user training outline to learn how to complete front desk tasks in PCC.
Learn More
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Schedule, Chart, and Bill a Telemedicine Visit
Learn how to schedule, chart and bill a telemedicine visit with PCC. -
Send a Text Message Directly to a Patient or Family
Is a family waiting in the car before their appointment? Do you need to send a family a URL link for a telemedicine connection? You can now send a text message directly to a patient’s cell phone number. -
Post Administrative Fees Without an Appointment
Learn how to post a forms fee or any other administrative charge that could occur outside the context of an appointment. -
Generate Patient Forms with Information from a Specific Encounter in PCC EHR
Read this article to learn how you can generate form letters that include encounter and chart information in PCC.