The Front Desk and PCC

Schedule patients, check them in, check them out. Don't forget to collect the copay and confirm insurance information! This section contains procedures and guides for the front desk of a pediatric practice using PCC.

Most pediatric practices do a lot of cross-training! Sometimes the front desk posts charges in the checkout program, and sometimes only the billing office handles that!

Read the articles and watch the videos in this section to learn more.

Training Videos

  • Reaching Patients and Families with the Patient Portal

    4min • 6-2016
    Learn everything you need to know to get started with PCC's patient portal in your practice. If your front desk staff watches this video, they'll know how to create user accounts, attach patient records to those accounts, send any document through the portal, and even learn a little about messaging and configuration options.