Training for New PCC Users

When you or someone at your practice needs to get started with PCC software, we have a wide range of new employee training resources.

PCC provides training during your office’s online, follow-up, and upgrade trips, we host training web-labs and other online learning opportunities, and we host annual users’ conferences. To learn more, contact PCC Support.

General Training Outlines

It’s easy to get started with PCC’s software and services! Visit one these links to review a topic-by-topic outline of online training materials here in

Training Outlines by Specific Role

If you’re looking for more specialized training materials, focused on your day-to-day activities at your practice, check out the following training outlines by role:

Coding and ICD-10 Web Lab Training

Looking for coding training? You can join monthly coding web labs taught by PCC’s certified pediatric coder! You can also watch recorded coding web labs.

To learn more, visit: PCC’s Pediatric Coding Web Labs

Create a Custom Training Plan with PCC

You can work with PCC Support to make sure you get exactly the training you need, including online resources and 1-on-1 Web training.

Contact PCC

At least two weeks before your staff needs training, call PCC Support at 800-722-1082, or send an e-mail to Tell us about the role of your new employee.

Our Training Coordinator will work with you to find videos and training materials that will get you started, and then plan 1-on-1 live follow-up training.

During this chat, you’ll learn about the Users’ Conference, our periodic monthly Web labs on special topics, and other learning opportunities.

Start Learning

Next, your new employee can review materials and watch training videos to begin their training. We will send you an e-mail with links to relevant training materials.

Here in, you can use the links above and the browsing navigation to find additional content quickly.

1-on-1 Training Time

After your staff watches the video training and reviews introductory materials, online Web sessions with a PCC expert will fill in the gaps and answer questions. We can provide extra training on tasks specific to your new employee’s position at your practice.

Come to Vermont, or Call Us, and Get Free Training

Does your office have a whole bunch of new employees? Or are you a new biller, office manager, or someone who would benefit from a more in-depth training session?

PCC offers specialized phone training for new office managers and on-site training at our Vermont offices. Call us to find out more! (1-800-722-1082)