Follow Up on Unpaid Encounters with Insurance Balances

After submitting claims and dealing with rejections, use the Unpaid Encounters worklist to followup on unpaid claims.

While most claims are transmitted to payors electronically, sometimes you may need to generate paper 1500 HCFA forms, or print a single paper claim.

Use Resubmit Claim Forms (maketags) to find and rebatch large groups of claims based on customizable criteria.

Use the Account Balances component to review account balance totals and the details of all charges with a personal amount due.

Learn how to use PCC's tools to turn an account's charges over to a collections agency.

Use the Billing History in a patient's chart to see full details of what was billed for an encounter, what payments were collected, when claims were sent, acknowledged, and received, and more.

When you want to write off a charge that is unrecoverable ("bad debt"), or post other account adjustments that reduce the amount due for a charge and decrease an account's outstanding personal balance, use the Payments tool.

The Personal Balances tool allows multiple users to review and work down a list of accounts and mark each as reviewed before moving to the next item on the worklist.

When you need to troubleshoot a billing issue for an account, or a family asks for an annual account record, use the Account History in the patient's chart.