In the summer of 2017, PCC will release version 8.1 of our electronic charting and practice management software to all PCC users.
The PCC 8.1 release includes an update to the look and feel of PCC EHR, along with a massive under-the-hood maintenance update. While most of this release’s work-hours were spent updating our programming infrastructure, PCC 8.1 also includes a new option for personal balances in the patient portal and customizable reports in PCC EHR.
Watch a Video: Want to watch a video summary of everything in this release? CLICK HERE
Read below to learn more, and contact PCC Support for information about these new features or about any PCC product or service.
- 1 PCC EHR’s New Look and Feel
- 2 Families Can Review Balances in the Patient Portal
- 3 Create Custom PCC EHR Reports
- 4 New Patient Immunization Administration Summary Report
- 5 Updates to PCC eRx During the PCC 8.1 Release Cycle
- 6 Global Opt-In For Text and Phone Notifications
- 7 PCC EHR “Under the Hood” Infrastructure Update
- 8 New and Updated Interfaces Available in PCC 8.1
- 9 ICD-10 2018 Update
- 10 Other Feature Improvements and Bug Fixes in PCC 8.1
PCC EHR’s New Look and Feel
PCC EHR has been updated to appear the same on your screen, whether you access it from work or home, from a Mac or a PC.
With new graphic elements and a brighter, clearer presentation, PCC EHR screens are easier to read and review.
New PCC EHR Icon
The first thing you will notice when you use PCC EHR is that the “blue man” is gone. The new desktop icon is consistent with PCC’s logo colors and design.
The new icon will also appear on the login screen and the PCC Home button.
Where Did EHR Client Go?: On Apple computers, if you formerly clicked on “ehrclient” to launch PCC EHR, you will notice the new icon with a new name of “PCC EHR”.
New Fonts and Color Scheme Easier to Read and Use
PCC EHR now uses standard, embedded fonts across all operating systems, for a consistent experience on any platform.
The font size has been increased and the background color has been lightened to give PCC EHR a brighter, sharper overall appearance.
Families Can Review Balances in the Patient Portal
Personal balance information can now be displayed in the patient portal, reminding your patients to pay you.
When enabled by your practice, the portal will display the personal balance for the selected billing account.
What charges will show up?: The information shown in the portal is not necessarily reflective of all charges for the billing account. Charges will only be included if there is an unpaid balance on the visit. Pending insurance will be displayed if there is also a personal amount due. Credit balances will not be displayed. Portal users will not see any data for patients who are not connected to their portal account, or who have privacy enabled.
Turn on Personal Balance for an Individual Portal User
You can decide for each portal user whether it is appropriate to show the personal balance for the patient(s) they are connected to in the portal.
When you set up or edit a portal user’s account, you can select a billing account that is associated with the patient(s) who the portal user is connected to.
The selection defaults to “Do not display balance”. Users will only see the balance if the portal administrator decides to change the selection.
In the above example, the portal administrator decided not to have Wilma’s portal account include personal balance information, since the billing account was in Fred’s name. If the practice chose to show balance information, Wilma would only see the charges that were outstanding for Pebbles, since Dino’s name is in italics (indicating that his information will not be visible to Wilma).
Turn off the Personal Balance Feature for All Portal Users
If your practice decides not to display personal balance information on your patient portal, you can turn this feature off.
To disable this feature, un-check the Personal Balance selection in the Configuration tab of the Patient Portal Manager.
Create Custom PCC EHR Reports
You can now generate and save custom reports in PCC EHR.
To create a custom report, click the “Customize Report” button at the bottom of any existing report.
Here you can give the report a new title and description, and select which criteria you want to appear on the report. Selection boxes here are sticky, so any options you choose on the Customize Report screen will be the default selections when you run the report.
When you have made your selections, click “Preview”.
In this report preview, you can select which columns will display by default when you run the new report. You can also click “Back” to make any adjustments. To save the new report, click “Save As”.
Once you have saved your new report, you can run it just like any other report. It will appear in the Report Library listed alphabetically along with all other reports.
Editing and Deleting Existing Reports
You can edit or delete any custom report. When you open the report, click the “Customize Report” button.
New Patient Immunization Administration Summary Report
Use the new Patient Immunization Administration Summary report to find all patients who may need to complete a series of immunizations.
In this example, we’ve run a report on all patients from 6 months to 8 years old who have been in in the last year, but haven’t had or completed their recommended flu vaccinations. You could also run reports to find patients with an incomplete vaccine series.
HPV Merck Program: You could use the Patient Immunization Administration Summary report for HPV vaccines to identify patients for the Merck “Health In Focus” program.
Shotcount: Some practices may have worked with their CA to run the
shotcount script to get some of this same information. The Patient Immunization Administration Summary report replaces that process.
Updates to PCC eRx During the PCC 8.1 Release Cycle
The PCC 8.0 release included the all-new PCC eRx. Since the official PCC 8.0 release, PCC has rolled out dozens of updates, medication adjustments, and quick fixes to bugs that you helped us find.
Here are some of the highlights of PCC eRx updates and fixes that arrived on your system between PCC 8.0 and PCC 8.1:
Faster: After the PCC 8.0 release, we tracked down many performance issues, including a “slow typing” effect and slow Rx Queue performance. We were able to improve PCC eRx performance without a full update.
Renewal Requests for Controlled Substances: Authorized prescribers can now approve or deny EPCS renewal requests. They will appear on your Rx Queue.
DNTF: The “Deny, New Request to Follow” feature for renewal requests now works as expected for electronic renewal requests on your Rx Queue. Note that DNTF does not yet work for EPCS renewals, so for now please deny and then create a new Rx instead for controlled substances.
Rx Queue History Update: When you review the Rx Queue history, you can now see more information. You’ll see details for denials or DNTF, including the patient, provider, action, and denial reason. You can also review the date a renewal request was made and responded to, and any notes to the pharmacy.
Patient Mismatch for Renewals: PCC eRx prompts you to find a patient whose name doesn’t quite match a renewal request. This process now works better and allows you to approve a pending refill prescription.
Better EPCS Token Validation: The EPCS ID-Proofing process was improved with better token ID validation.
Editing Finalized Prescriptions: It is now impossible to accidentally edit a prescription that has already been finalized and sent.
New Configuration Option for Discontinuing Medications: Your practice can decide whether you want to be prompted for the “reason for deleting” a medication, a message that appears when you delete a medication from a patient’s record. Contact your PCC Client Advocate for help with this option or other PCC eRx configuration options.
Support of Ohio Drug Reporting Requirements: Ohio pediatric practices can now generate a Daily Prescription Report from the RxQueue. They can use this report to meet Ohio’s 2-factor identification requirement.
Fix for eRx Allergies Migrated from DrFirst: If a patient had an allergy listed in the previous prescription system, and that allergy was updated or changed, under certain circumstances those changes would not appear on the patient’s Medical Summary screen. This no longer occurs.
Improved Support for Pharmacy-Initiated Renewal Requests: Under certain circumstances, it was not possible to approve a renewal request. PCC has improved how this function works.
Printing: PCC made numerous improvements to printed prescriptions between the 8.0 and 8.1 releases, including alignment and placement of practice name and margins.
Global Opt-In For Text and Phone Notifications
If your practice uses Patient Notifications to send families text and phone messages about upcoming appointments and other issues, you will no longer need to have them “opt-in” with a text message before they can receive messages.
PCC is transitioning practices to use global opt-in during the PCC 8.1 release cycle. For more information, you can read PCC’s Notify Update Announcement Letter, and for more about best practices for handling consent-to-contact, read Best Practices for Use of Automated Communications. Contact your PCC Client Advocate if you have any questions.
PCC EHR “Under the Hood” Infrastructure Update
The “biggest” new feature in PCC 8.1 is mostly invisible: a program infrastructure update for PCC EHR.
This update improves PCC EHR’s stability and paves the way for new features and improvements in the coming year.
There are also some minor improvements you may notice right away:
Video Audio from Newsfeed: When you click to view a PCC video from inside the PCC Newsfeed, audio now plays correctly for Apple Macintosh and Windows users.
Cloud Components Display Improved: PCC 8.1 includes a heavily updated web engine, which improves display and rendering of all cloud-based components of PCC EHR, including tools like Patient Education, PCC eRx, and patient portal administration.
Better Support for High DPI ('Retina') Computer Screens: The PCC 8.1 infrastructure update includes improvements to onscreen rendering and support of high resolution screens.
Improved Security Options: The infrastructure changes in PCC 8.1 provide PCC EHR with tools it can use to improve security and adapt to upcoming security standards.
2013 Apple OS X 10.9 No Longer Supported: PCC 8.1 does not support the 2013 Mac OSX 10.9 operating system. If you have Apple Macintosh workstations in your practice that run OS X 10.9, you should run a software update before the PCC 8.1 release. MacOS updates are free and can be performed over the Internet through the App store application.
New and Updated Interfaces Available in PCC 8.1
With each release, PCC’s Interoperability team expands and updates PCC’s direct connections, partnerships, and integrations with insurance payers, immunization registries, and more. Here are the interoperability updates for PCC 8.1:
New and Updated Immunization Interfaces: As part of the PCC 8.1 release, PCC updated or developed new immunization registry interfaces for Ohio (OHIIS), Texas (ImmTrac), New Jersey (NJIIS), and Pennsylvania (PASIS).
New Clinical Interfaces in PCC EHR: PCC developed a new lab interface with Princeton Medical Center, who can now send electronic test results directly to PCC EHR. In addition, PCC updated our clinical data interfaces with Wellcentive and Valence Health.
New Eligibility Interfaces: PCC developed new real-time insurance eligibility interfaces with Western Southern Life, Meritain Health, and GEHA. PCC also updated our eligibility interfaces with BCBS of Kansas, Centene, and Blue Cross Centennial. You can view patient eligibility information during patient check-in as well as in the Eligibility (
If your practice would like to take advantage of these connections, or you have another interface need, contact your PCC Client Advocate.
ICD-10 2018 Update
PCC 8.1 updates PCC’s products and services to include the 2018 ICD-10 descriptions and codes. Your practice will be ready for the 2018 ICD-10 code changes, which take effect on 10/01/2017.
The ICD-10 update includes new codes for Neonatal encephalopathy, risk of dental caries, and other new codes and revisions to codes your practice may use. PCC’s certified coder, Jan Blanchard, has collected a list of interesting codes for pediatricians. She will share her findings and answer questions in her regular monthly coding weblabs.
New Codes of Interest to Pediatricians
|F50.82 Avoidant/restrictive food intake disorder||P29.30 Pulmonary hypertension of newborn||P29.38 Other persistent fetal circulation||P78.84 Gestational alloimmune liver disease|
|P83.81 Umbilical granuloma||P83.88 Other specified conditions of integument specific to newborn||P91.811 Neonatal encephalopathy in diseases classified elsewhere||P91.819 Neonatal encephalopathy, unspecified|
|P91.88 Other specified disturbances of cerebral status of newborn||Q53.111 Unilateral intraabdominal testis||Q53.112 Unilateral inguinal testis||Q53.13 Unilateral high scrotal testis|
|Q53.211 Bilateral intraabdominal testes||Q53.212 Bilateral inguinal testes||Q53.23 Bilateral high scrotal testes||R06.03 Acute respiratory distress|
|R39.83 Unilateral non-palpable testicle||R39.84 Bilateral non-palpable testicles||T14.91XA Suicide attempt, initial encounter||T14.91XD Suicide attempt, subsequent encounter|
|T14.91XS Suicide attempt, sequela||Z71.82 Exercise counseling||Z91.841 Risk for dental caries, low||Z91.842 Risk for dental caries, moderate|
|Z91.843 Risk for dental caries, high||Z91.849 Unspecified risk for dental caries|
Deleted (Replaced with greater specificity) Codes of Interest to Pediatricians
|N63 Unspecified lump in breast (laterality, quadrant)||P83.8 Other specified conditions of integument specific to newborn (specific condition)||P91.8 Other specified disturbances of cerebral status of newborn (specific condition)|
|Q53.11 Abdominal testis, unilateral (location)||Q53.21 Abdominal testis, bilateral (location)||T14.91 Suicide attempt (encounter)|
Revised Code Descriptions of Interest to Pediatricians
|F41.0 Panic disorder [episodic paroxysmal anxiety]||Q82.2 Congenital cutaneous mastocytosis||Z68.1 Body mass index (BMI) 19.9 or less, adult||Z79.890 Hormone replacement therapy|
As always, PCC software will intelligently implement the new code set changes. If your billers attempt to bill with a retired ICD-10 code, they’ll see a warning when they attempt to post charges (in
checkout) and the claim will be held for review before it leaves your practice (in
ecs when you generate claims).
Map Codes for Billing: After your PCC 8.1 update, you may wish to review billing configuration for your diagnoses and take advantage of new ICD-10 codes. You can use the
snomedmap report to review ICD-10 code changes on the codes you use, and you can open the Billing Configuration tool to configure which ICD-10 diagnoses are mapped to each SNOMED-CT description in PCC EHR.
Not Yet Ready for CQM 0024 for PCMH or Meaningful Use: One of the new 2018 ICD-10 billing codes is “Z71.82 Exercise counseling”. This code has not yet been integrated into the CQM requirement reporting and will not improve your practice’s score for the counseling element of CQM 0024, “Weight assessment and counseling for nutrition and physical activity”. For more information about how to configure PCC EHR and chart a visit in order to meet Clinical Quality Measures for PCMH recognition, read How to Chart for Each Clinical Quality Measure.
Other Feature Improvements and Bug Fixes in PCC 8.1
In addition to the features described above, PCC 8.1 includes these smaller improvements and squashed bugs.
Better Process for New Labs in Interfaces: When PCC EHR receives an electronic lab result that it doesn’t recognize, PCC EHR will now automatically add the order codes into your system so you can add them to a Lab Order. You can set up the lab order in the Lab Configuration tool right away, and then import the lab results to the patient’s chart. You no longer need to call PCC Support for assistance.
PCC EHR Report Library Search Field Improvement: If you search for a patient or for other data in a PCC EHR Report Library filter, such as the patient search in the Prescription Activity report, you can now click an “x” to erase the field and search for a new patient.
Visit Status Counter Refresh: Under certain circumstances, the Visit Status Counters in the lower-right corner of PCC EHR would not update immediately after you logged in. Now they will.
PCC Learn Videos Required Full Screen: On some computers, videos on learn.pcc.com would not appear until you clicked the “Full Screen” option. PCC has recompiled these videos and they will appear and play as soon as you visit the video’s page.