PCC Futures

While working on an account in PCC EHR, generate a single up-to-date bill for them at any time.

Edit the underlying configuration tables used by your PCC system in an improved interface with new export and history features.

Update your practice’s list of procedures along with their codes, prices, and other details, in PCC EHR.

For any encounter, edit the provider, location, diagnoses, procedures, diagnosis linking, responsible party, and other claim information. Then optionally generate a new claim.

As you bill and work on problem claims, keep encounter-specific notes in the billing history for an encounter.

While working on an account in PCC EHR, generate a single up-to-date bill for them at any time.

When autoposting or posting manually, PCC EHR can store the Payor Claim Control Number from ERAs and EOBs, making it easier to resubmit claims.

Use a quick and easy interface to either refund or write off account credits.

How do you know which families owe you money, and who you need to call? Use the Personal Balances tool to work down a list of accounts, contact them, and collect.

When something unusual arrives on an ERA, sometimes PCC can’t automatically post the adjudication. Use the new Posting Exceptions worklist to review and resolve payor responses that can’t be autoposted.

If unaddressed, rejected claims result in lost revenue. Use the new Rejected Claims worklist to review and respond to every claim rejection sent to your practice.

Want to generate a 30-day letter right from a chart? Practices using the Forms Configuration tool can generate account forms with specialized account variables such as account balance and missed appointments.

To get paid, every claim needs a tax ID, an NPI, and a taxonomy code. Quickly update these vital identifiers for your clinicians in the PCC EHR Tables tool.

When you need to troubleshoot a billing issue for an account, or a family asks for an annual account record, use the new Account History in the patient’s chart.

How can you track your practice’s insurance A/R and keep tabs on unpaid claims? Use the new Unpaid Encounters worklist.

When a payor’s reversal changes only part of a posted payment, you can now more easily reverse the original payment and repost. You can just enter the changes; you don’t need to re-enter the entire payment.

Need to track accounts with billing problems? Prevent scheduling of certain patients? Customize your practice’s account and patient flags in the Flags table in PCC EHR.

Build your own account forms, such as billing communications and letters to families, with the PCC EHR Forms tool.

As you work on your practice’s insurance A/R, you can mark encounters with a status, such as “Waiting on Payor” or “Under Review”. Then you can track, organize, and filter your A/R by that status.

Do you need to make sure you followup on an encounter? You can assign it to yourself or another biller at your practice.

As you work on a rejection message or any unpaid encounter, you can update the encounter’s billing notes without leaving your worklist.

As needed, send only part of an encounter to a specific payor. Pick exactly which procedures from an encounter should appear on the claim.

Do you need to pend an encounter back to the family’s primary, or switch all the charges to personal? Now you can adjust the responsible party for all procedures with two clicks.

Instead of opening the payor’s website or calling them, see their latest claim status right in PCC EHR. This feature was pilot tested in PCC 10.5, for claims sent after the PCC update, and is now available to all practices.

Got a special situation with a payor? Create your own custom rule that will prevent autoposting (based on payor and adjustment type) so you can process them on a manual worklist instead.

Oops! You posted an insurance takeback to the wrong account. PCC 10.5 makes it easy to quickly delete refunds, write-offs, and reversals.

Sometimes, you still need a HCFA! In those rare cases when you need a paper claim, print one with the click of a button.

When a large number of claims need to “drop to paper”, quickly select that batch of claims, process them, and send them to your printer.

Do you want to track all claims that are out on appeal? Or create a worklist of unpaid encounters that you need to check on weekly? Your practice can organize and prioritize your unpaid encounters with custom statuses.

When you generate personal bills, automatically charge your practice’s billing fee for overdue balances.

Paper bills are over! Instead of sending a bill, get paid immediately for personal balances due. Your PCC system can integrate with a third-party vendor to securely store credit card information.

Need to generate bills for all families with a specific status? Want to customize your billing run for overdue accounts? Use the Personal Balances tool to create bills for any group of accounts, based on your criteria.

Catch up on posting with a report of ready-to-post encounters organized by primary insurance plan so that you can pick which encounters to prioritize.

Use the schedule screen to quickly find out a patient’s current primary insurance group so that you can prioritize which encounters to post first.

Your office will love two small improvements to policy editing: fewer clicks and review the scanned card side-by-side as you type!

Patient chart exports only include documents, diagnoses, orders, prescriptions, vitals, and other clinical data associated with portal messages when portal messages themselves are selected for export.

Changes under the hood improve the speed of chart exports so you can move on to other tasks sooner.

When a chart export is taking too long, you can cancel it and resume work in PCC EHR.

Prescribe from anywhere! Log into pocketPCC on your mobile device and click over to PCC eRx to review patient medications and prescribe just the way you’re used to doing on your laptop or desktop computer.

Improved display of lab orders and tests so that a provider can more easily find and review the results they need in a useful order or grouping.

View documents directly within pocketPCC, without the need to download them.

Updating PCC EHR’s calculation of patients blood pressure percentiles using the AAP’s updated normative tables from 2017.

When partner healthcare organizations in the Carequality network provide images in the TIFF file format in response to your practice’s Clinical Document Exchange queries, you can retrieve and save them to your patients’ charts in PCC EHR.

In preparation for the ability to order labs electronically from PCC EHR, PCC introduces background configuration and infrastructure to support Quest Business Units. Quest Business Units are regional subsidiaries of Quest Laboratories that each have their own test code compendia, which are essential for accurate test and result routing. Every practice that contracts with Quest Laboratories belongs to a Business Unit.

Choose whether to include phone notes and all associated clinical data when you export a patient’s chart. Chart exports exclude phone notes by default.

Practices in Texas, Hawaii, and Massachusetts can pull immunization registry records on demand in PCC EHR in addition to being configured for automatic nightly submission to the registry of immunizations administered in-office.

Use Snap Text shortcuts to quickly enter taper instructions and other common prescribing phrases whether you are prescribing from your computer or your phone.

Quickly review and find the Snap Text you need while charting.

Resend prescriptions from more spots in PCC eRx; train clinical staff to re-queue corrected prescriptions for a prescriber to send later; and resend or reroute any prescription in a three-month supply when the patient is ready to fill it.

A new Exostar identity proofing method lets new providers register to prescribe controlled substances by submitting a picture of their photo ID instead of answering questions based on their credit histories.

PCC is freshening up the My Settings page in PCC eRx so you can find options faster.

For drugs that have a range of brand equivalents with different release mechanisms, like methylphenidate ER, communicate your intent to the pharmacy by choosing the specific drug name and NDC you want to have appear on your prescription.

Record parents’ heights and calculate mid-parental height in the 2 to 5 and 2 to 20 year growth charts.

Jump from one sibling to another with a single tap. The siblings component in pocketPCC now includes a link to each sibling’s chart.

Stay updated on the status of every visit at your practice from your phone. PocketPCC now displays the status of each visit on the schedule page.

Focus on your patients without sacrificing note quality. PCC’s built-in scribe seamlessly and securely turns conversations into visit notes that follow your content and formatting preferences.

Regardless of where in the chart you are reviewing your patient’s medications and medication allergies, when you click “Mark as Reviewed,” you can see evidence of that action everywhere medication history and medication allergies display.

Use your Authy soft token to approve controlled substance prescriptions prepared in pocketPCC.

Need to upload a document while logged in remotely via SecureConnect? Simply drag your file over the SecureConnect window, then locate and manage the document as usual in Import Documents.

Thought you had prescribed a covered inhaler but the pharmacy says otherwise? PCC 11.0 does a better job of gathering inhaler coverage details to help you decide which treatment to prescribe.

Review total payments and adjustments by payment type in the Report Library.

Review overpayments and underpayments by payer group and by check in the Report Library.

Optionally hide all inactive patients in patient search results.

Narrow your search results and find the patient you’re looking for by limiting search to a single care center

When you need to collect data for your PCMH certification or other external clinical quality measures, use three new CQM reports in the Report Library to find the information you need.

Export large data sets from the Report Library with one click. Use the “Export Results” button to save a CSV with over 20,000 rows right to your workstation’s Downloads folder.

Maintain your practice’s Vaccines for Children (VFC) enrollment with the new VFC Patient Population report in the Report Library. Annual VFC reporting is faster and easier when you use this report to determine the eligibility status of various age groups within your patient population.

How can you tell if you’re making the most of your scheduling resources? The improved Provider Schedule Utilization report gives you data on appointment distribution across your schedules, providers, and locations over time.

Find the users you’re looking for without the clutter of inactive users getting in the way. In PCC EHR’s User Administration tool, inactive users are hidden by default.

Find the users you’re looking for exactly where you expect them to be. When assigning portal messages within pocketPCC, the list of users now displays in the order you set in User Configuration instead of alphabetically.

Check spelling while you type in the Forms Configuration tool.

Download a report while working remotely via SecureConnect by clicking any “Export” button in the Report Library. Retrieve the exported file from the Downloads folder on your local workstation.

When you need to collect data for PCMH recognition, you can use even more CQM reports in the Report Library to find the information you need.

Use Patient List reports to identify patients with active Medicaid coverage or other secondary insurance.

Highlight a patient row in your report results and click “Open Chart” to open and work with a patient’s chart.

When you need to install PCC EHR on a new computer, complete the setup and connection to your system right from the login window.

Report on immunizations and filter by insurance to discover which patients, with which insurance, are ready for their next dose.

When you need to attribute a vaccine to the provider of the encounter, rather than to the staff member who administered the vaccine, use the immunization administration details report to find the information you need.

When VFC shipments are late, your practice can track the number of private vaccines administered to VFC-eligible patients with two new filters in the Report Library.

Update Mondays will soon be easier for Windows users: PCC 11.0 is the last release that Windows workstations will require an administrator password to update PCC EHR.

Allow patient portal users to schedule visits through the Patient Portal without the need to call your practice.

Do you have patients with scheduling challenges or unusual requirements for an appointment?  Add a flag to prevent them from self scheduling in the patient portal.

Portal Scheduling can be enabled for your Care Centers independently, so you can ease into using portal scheduling one center at a time.

Choose how soon and how far into the future the patient portal should offer appointments for each of your scheduling categories.

Configure the Portal Scheduling Search Rules to match your practice’s scheduling needs.

Select which Care Centers should be available for scheduling via Patient Portal.

Schedule the whole family at once through the patient portal. Select multiple patients while scheduling and the patient portal will find time slots to fit everyone back-to-back.

Patients and families can find the perfect appointment time slot quickly and easily. Page through available time slots, or jump directly to the most convenient day instead of scrolling endlessly.

Expand your patient portal scheduling with two new Patient Portal scheduling categories: Other and Vaccine Only.

Get essential information during scheduling and stay informed about what your patients need. You can now require users to include an Appointment Note when self scheduling.

Ensure that patients see their own provider. Each portal scheduling category includes a new option to require a patient to be scheduled only for their assigned PCP.

Patient portal Scheduling Configuration gets a new, streamlined, look, so you can review and manage self-scheduling efficiently.

Use a new filter in the Appointments by Scheduling User report to find all the appointments scheduled by portal users.

Ensure that your patients have up-to-date policy documents and insurance forms, check visit history and immunization records all without navigating away from patient check-in.

Make sure your schedule is ready! Use the new Visit Type Distribution report to count how many of each visit type are assigned to each provider on any day.