PCC Futures

How do you know which families owe you money, and who you need to call? Use the Personal Balances tool to work down a list of accounts, contact them, and collect.

When something unusual arrives on an ERA, sometimes PCC can’t automatically post the adjudication. Use the new Posting Exceptions worklist to review and resolve payor responses that can’t be autoposted.

If unaddressed, rejected claims result in lost revenue. Use the new Rejected Claims worklist to review and respond to every claim rejection sent to your practice.

Want to generate a 30-day letter right from a chart? Practices using the Forms Configuration tool can generate account forms with specialized account variables such as account balance and missed appointments.

To get paid, every claim needs a tax ID, an NPI, and a taxonomy code. Quickly update these vital identifiers for your clinicians in the PCC EHR Tables tool.

When you need to troubleshoot a billing issue for an account, or a family asks for an annual account record, use the new Account History in the patient’s chart.

How can you track your practice’s insurance A/R and keep tabs on unpaid claims? Use the new Unpaid Encounters worklist.

When a payor’s reversal changes only part of a posted payment, you can now more easily reverse the original payment and repost. You can just enter the changes; you don’t need to re-enter the entire payment.

While working on an account in PCC EHR, generate a single up-to-date bill for them at any time.

As you work on the list of claims that need corrections, you can review more details and jump to different tools to correct issues.

Before you schedule an appointment, you can check the insurance eligibility for a patient using today’s date.

Control how many days all of your practice’s claims will pause before they can be submitted.

Provide a quick summary of all outstanding personal balances to families.

While working in a patient’s chart, see a list of their active insurance policies with a single click.

When you autopost ERAs in PCC EHR, you can optionally enter your practice’s transaction date, overriding the payor’s remittance date.

When you autopost ERAs in PCC EHR, and a patient has an active medicaid policy for the date of service, the expected copay will be reduced to $0.

While reviewing a posted ERA, you can drill down to those special circumstances that may require your review and attention.

Use the Billing History in the patient’s chart to see when claims for an encounter were held, delayed, processed, received by the payer, and more.

While viewing the claim history for an encounter in a patient’s chart, click to open the full response from the payor.

Generate statements for families in PCC EHR and send them electronically to your printing service or print them.

Edit the underlying configuration tables used by your PCC system in an improved interface with new export and history features.

Update your practice’s list of procedures along with their codes, prices, and other details, in PCC EHR.

For any encounter, edit the provider, location, diagnoses, procedures, diagnosis linking, responsible party, and other claim information. Then optionally generate a new claim.

As you bill for an encounter and work on problem claims, keep encounter-specific notes in the billing history.

While working on an account in PCC EHR, generate a single up-to-date bill for them at any time.

When autoposting or posting manually, PCC EHR can store the Payor Claim Control Number from ERAs and EOBs, making it easier to resubmit claims.

Use a quick and easy interface to either refund or write off an account credit.

Need to track accounts with billing problems? Prevent scheduling of certain patients? Customize your practice’s account and patient flags in the Flags table in PCC EHR.

Build your own account forms, such as billing communications and letters to families, with the PCC EHR Forms tool.

Review insurance checks by detail and total within the Report Library.

Patient chart exports only include documents, diagnoses, orders, prescriptions, vitals, and other clinical data associated with portal messages when portal messages themselves are selected for export.

Changes under the hood improve the speed of chart exports so you can move on to other tasks sooner.

When a chart export is taking too long, you can cancel it and resume work in PCC EHR.

Prescribe from anywhere! Log into pocketPCC on your mobile device and click over to PCC eRx to review patient medications and prescribe just the way you’re used to doing on your laptop or desktop computer.

Use Snap Text shortcuts to quickly enter taper instructions and other common prescribing phrases whether you are prescribing from your computer or your phone.

Improved display of lab orders and tests so that a provider can more easily find and review the results they need in a useful order or grouping.

View documents directly within pocketPCC, without the need to download them.

Updating PCC EHR’s calculation of patients blood pressure percentiles using the AAP’s updated normative tables from 2017.

Quickly review and find the Snap Text you need while charting.

When partner healthcare organizations in the Carequality network provide images in the TIFF file format in response to your practice’s Clinical Document Exchange queries, you can retrieve and save them to your patients’ charts in PCC EHR.

In preparation for the ability to order labs electronically from PCC EHR, PCC introduces background configuration and infrastructure to support Quest Business Units. Quest Business Units are regional subsidiaries of Quest Laboratories that each have their own test code compendia, which are essential for accurate test and result routing. Every practice that contracts with Quest Laboratories belongs to a Business Unit.

Export a password-protected version of your patient’s whole chart in just a few clicks, with the option to include information marked as confidential.

You can already retrieve Continuity of Care Documents (CCDs) from hospitals and other health care providers and import them into PCC EHR. Now, you can additionally import PDFs, image files, and text documents.

When you generate a Summary of Care report for a patient in PCC EHR, their vitals measurements will display chronologically by encounter date.

Pull immunization records on-demand from NHIIS, New Hampshire’s immunization registry, and NMSIIS, New Mexico’s immunization registry, and import relevant updates into your patient’s history. Bidirectional exchange also includes automatic nightly submission of your immunization data to the registry.

When you order labs in PCC EHR, print specimen labels with the patient’s name, date of birth, sex, and specimen collection date, time, and source in a format that is compatible with your DYMO label printer.

When you order a lab in PCC EHR, record a specimen source as part of the order. When you print a specimen label, the source appears with the collection date and time.

When you retrieve patient immunizations from your registry, you can clearly identify which ones were Refused or Contraindicated and decide whether or not to import them into the patient’s chart.

Use the Location filter the Rx Queue to focus on the renewal requests, change requests, and prescription errors that are relevant to the location where you work. With less clutter, it’s easier to tell when you need to take action.

When you register for electronic prescribing for controlled substances (EPCS), your credentials become active as soon as you complete identity proofing and register your tokens.

PCC 10.1 reduces C-CDA communication errors with vendors by improving how email addresses are extracted from your PCC system. Additionally, PCC EHR will provide test result interpretation codes and reference ranges with C-CDA Summary of Care records whenever possible.

PCC 10.1 delivers another batch of small but mighty improvements and bug fixes. We’re tuning up dose limit warnings for patients who meet adult dosing criteria, fixing issues with stubborn fields on Augmentin prescriptions, preventing asynchronous errors when renewing prescriptions, and more.

Choose whether to include phone notes and all associated clinical data when you export a patient’s chart. Chart exports exclude phone notes by default.

Practices in Texas, Hawaii, and Massachusetts can pull immunization registry records on demand in PCC EHR in addition to being configured for automatic nightly submission to the registry of immunizations administered in-office.

Resend prescriptions from more spots in PCC eRx; train clinical staff to re-queue corrected prescriptions for a prescriber to send later; and resend or reroute any prescription in a three-month supply when the patient is ready to fill it.

A new Exostar identity proofing method lets new providers register to prescribe controlled substances by submitting a picture of their photo ID instead of answering questions based on their credit histories.

PCC is freshening up the My Settings page in PCC eRx so you can find options faster.

For drugs that have a range of brand equivalents with different release mechanisms, like methylphenidate ER, communicate your intent to the pharmacy by choosing the specific drug name and NDC you want to have appear on your prescription.

PCC EHR supports your participation in incentive programs that require the use of a certified EHR.

Avoid duplicating work when messaging patients and families. Messages currently open by other EHR users will be marked as “in use”.

Set your own margins for your practice letterhead and body elements on patient forms. Control the letterhead margins separately from the rest and see your forms shine.

When logging in to Patient Portal for the first time, entering a patient’s date of birth is easier using a new date selection tool.

Combine a pair duplicate patient records into a single patient record within PCC EHR.

While composing a reply to a patient portal message, previous messages in the conversation will be visible.

Patient Portal’s Messaging component will list the patient’s name, if more than one patient is assigned to the account, an All Messages page displays a searchable list of all previous messages.

Combine duplicate accounts into a single account in PCC EHR, and maintain patients, billing history and account notes.

Optionally hide all inactive patients in patient search results.

Narrow your search results and find the patient you’re looking for by limiting search to a single care center

Manage your patient and account flags to select which flags will prevent a patient from being scheduled through Appointment Book

Change the name that appears in the “from” field for patient portal messages.

Run reports on charges and payments broken out by provider within the Report Library.

Review total payments and adjustments by payment type in the Report Library.

Review overpayments and underpayments by payer group and by check in the Report Library.

Do you have patients with scheduling challenges or unusual requirements for an appointment?  Add a flag to prevent them from self scheduling in the patient portal.

Portal Scheduling can be enabled for your Care Centers independently, so you can ease into using portal scheduling one center at a time.

Choose how soon and how far into the future the patient portal should offer appointments for each of your scheduling categories.

Allow patient portal users to schedule visits through the Patient Portal without the need to call your practice.

Configure the Portal Scheduling Search Rules to match your practice’s scheduling needs.

Select which Care Centers should be available for scheduling via Patient Portal.

Schedule the whole family at once through the patient portal. Select multiple patients while scheduling and the patient portal will find time slots to fit everyone back-to-back.

Patients and families can find the perfect appointment time slot quickly and easily. Page through available time slots, or jump directly to the most convenient day instead of scrolling endlessly.

Expand your patient portal scheduling with two new Patient Portal scheduling categories: Other and Vaccine Only.