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  • Learn about PCC Futures

    Learn what PCC is working on for the future. This is a glimpse into your future development with PCC EHR and our other products, it may change! All updates are included in your PCC Customer Care Plan.

  • Learn about PCC Futures

    Learn what PCC is working on for the future. This is a glimpse into your future development with PCC EHR and our other products, it may change! All updates are included in your PCC Customer Care Plan.

Learn about PCC Futures

Learn what PCC is working on for the future. This is a glimpse into your future development with PCC EHR and our other products, it may change! All updates are included in your PCC Customer Care Plan.

Care For Patients

Care For Patients

PCC creates pediatric-friendly software and tools that provide for meaningful interactions between providers, staff, and their patients and families. Here’s what we’re working on:

Feature Description Reference Number Projected Release
Hide inactive patients in search results Optionally hide all inactive patients in patient search results 11301 10.4
Search for patients by Care Center Narrow your search results and find the patient you’re looking for by limiting search to a single care center 48938 10.4
Customize the Search Rules for each Portal Scheduling Category Configure the Portal Scheduling Search Rules to match your practice’s scheduling needs 48958 10.4
Enable Portal Scheduling by Care Center Select which Care Centers should be available for scheduling via Patient Portal. 48597 10.4
Easier access to Snap Text while charting Quickly review and find the Snap Text you need while charting. 48623 10.4
Improve workflow of signing policy documents through the Patient Portal Manage your policy documents and make them easily accessible to your patients and families within Patient Portal 40356 Future

Ensure Success

Ensure Success

This category includes efforts to improve the supportability of PCC’s products and services and reporting tools to empower pediatric practices. Here’s what we’re working on:

Feature Description Reference Number Projected Release
Improved PCMH Standardized Measure Reporting PCMH Dashboard page will reflect new standardized measures and annual reporting options. 38591 Future
Report on VFC Immunization Usage Review and export reports on VFC immunization usage to meet state requirements. 8988 Future
Report on Visit Revenue by Provider in the Report Library Review total visits and revenue by provider and month in the Report Library. 41942 Future

Get Clients Paid

Get Clients Paid

This category includes features and updates to support pediatric practices getting paid for providing care. Here’s what we are working on:

Feature Description Reference Number Projected Release
Work with an Account’s History in PCC EHR Review a single family account’s complete billing history, research billing problems, and print histories for families. 43082 10.4
Work on Personal Balances in PCC EHR Review a worklist of all family accounts with outstanding personal balances and take action. 37991 10.4
Work on Rejected Claim Review and respond to incoming claim rejections from clearinghouses and payors. 53463 10.4
Work on Unpaid Claims Review all of your practice’s outstanding insurance A/R and take action. 46715 10.4
Work on Unusual Claim Responses After automatically posting an ERA, work on a list of claims that could not be posted or that meet other criteria. 40595 10.4
Configure Provider Billing Credentials in PCC EHR Update claim and billing details for providers in a new Providers table in PCC EHR. 36621 10.4
Configure Your Practice’s Patient and Account Status Flags Use PCC EHR to set up and configure the status flags you assign to patients and accounts. 28686,36578 10.4
Edit Encounter While Reviewing a Stuck Claim As you review a claim that can’t be submitted for some reason, jump to Edit Charges with a single click to update encounter billing details and queue up a fresh claim. 47826 10.4


Clinical Data Exchange

Clinical Data Exchange

From eRx to labs to immunization registries, PCC implements and maintains clinical connections on your behalf. These improvements happen constantly, usually behind the scenes. Here’s what we are working on next:

Feature Description Reference Number Projected Release
Find Pending Prescriptions Faster in pocketPCC Filter the Rx Queue in pocketPCC by location and provider to focus on the pending prescription tasks that are most relevant to you. 47874 Future
More Options for Resending Prescriptions Resend prescriptions from more spots in PCC eRx; train clinical staff to re-queue corrected prescriptions for a prescriber to send later; and resend or reroute any prescription in a three-month supply when the patient is ready to fill it. 31291, 30465, 31290 Future
Simpler Identity Proofing for EPCS A new Exostar identity proofing method lets new providers register to prescribe controlled substances by submitting a picture of their photo ID instead of answering questions based on their credit histories. 52432 Future
Order Labs Electronically in PCC EHR Submit electronic lab orders directly from PCC EHR. 12329 Future
Electronically Submit Prior Authorization Requests for Medications Initiate, fill out, and submit prior authorization forms electronically when a patient’s insurance company requires it for a medication or other prescribed item. 12272 Future

Deployed in the Past 12 Months

Deployed in the Past 12 Months

In the past year, PCC has delivered the enhancements and improvements listed below. For complete details, including documentation and videos showing how to implement these features at your practice, visit the Updates page or search learn.pcc.com.

Care For Patients

Feature Description Reference Number Software Release Version
Increased visibility of draft portal messages in PCC EHR Unsent, draft, portal messages will be more easily found within PCC EHR. 9491 9.9
Pre-Check-In Patient Portal users will be able complete a pre-check-in process prior to their visit, speeding up the check-in process in the office. 20095 9.9
Display the status of Pre-Check-In on the Schedule screen Icons will indicate the status of Pre-Check-In on PCC EHR’s schedule queue. 30006 9.9
Update Room from Chart Providers will be able to assign or change a room from within a patient’s encounter. 11322 9.9
Use Status Flags to Prevent Scheduling Patients Manage your patient and account flags to select which flags will prevent a patient from being scheduled through Appointment Book 11339 10.0
Control what appears in the”From” field on portal messages Change the name that appears in the from field for patient portal messages 11324 10.0
When a user is in a messaging task, mark it as “in use” to other users
Avoid duplicating work when messaging patients and families. Messages currently open by other EHR users will be marked as “in use”. 11299 10.0
Improved Patient Portal date selection during identity verification When logging in to Patient Portal for the first time, entering a patient’s date of birth is easier using a new date selection tool 11609 10.0
Merge Duplicate Patients in PCC EHR Combine a pair duplicate patient records into a single patient record within PCC EHR. 37995 10.1
Merge Duplicate Accounts in PCC EHR Combine duplicate accounts into a single account in PCC EHR, and maintain patients, billing history and account notes. 38000 10.1
View a Patient Portal message Thread When Replying While composing a reply to a patient portal message, previous messages in the conversation will be visible. 34594 10.1
Find a Specific Message Thread Easily in Patient Portal Patient Portal’s Messaging component will list the patient’s name, if more than one patient is assigned to the account, an All Messages page displays a searchable list of all previous messages. 37995 10.1
Self-Scheduling Through Patient Portal Allow patient portal users to schedule visits through the Patient Portal without the need to call your practice 43099 10.2
Lab Flow Sheet Improvements Improved display of lab orders and tests so that a provider can more easily find and review the results they need in a useful order or grouping 11317 10.2
Display document images for all documents in pocketPCC View documents directly within pocketPCC, without the need to download them. 15750 10.2
Blood Pressure percentiles to align with current AAP standards Updating PCC EHR’s calculation of patients blood pressure percentiles using the AAP’s updated normative tables from 2017 27401 10.2

Ensure Success

Feature Description Reference Number Software Release Version
Create a Practice-Wide Footer for Patient Forms Complete your practice letterhead with a footer that can be included on patient forms in the Forms Configuration tool. Use variables, images, and whatever else is needed to communicate with your patients in a brand-friendly way. 12977 9.9
More Name Formatting Options on Patient Forms Build forms in the Forms Configuration tool that can automatically print a patient’s first and last names without including a middle name. 28012 9.9
Set Your Own Margins on Patient Forms Set your own margins for your practice letterhead and body elements on patient forms. Control the letterhead margins separately from the rest and see your forms shine. 28958 10.0
Report on Provider Productivity in the Report Library Run reports on charges and payments broken out by provider within the Report Library. 38535 10.1
Reconcile or Prove Out Insurance Payments in the Report Library Review insurance checks by detail and total within the Report Library. 38484 10.1
Report on Payments and Adjustments by Payment Type in the Report Library Review total payments and adjustments by payment type in the Report Library. 41716 10.2
Report on Payer Contract Payments, or “Allowables,” in the Report Library Review overpayments and underpayments by payer group and by check in the Report Library. 41717 10.2

Get Clients Paid

Feature Description Reference Number Software Release Version
Revalidate Claims that Could Not Be Submitted After you fix issues with claims that can’t go out, you can quickly revalidate them to see if you’ve addressed the problems and the claims are now clean. 15565 9.9
Use the Claims Tool Concurrently With Other Users More than one user can now open up the Claims tool to review claims that need corrections, fix and revalidate claim problems, and view the log of claim submissions. 27007 9.9
View ERAs in PCC EHR View all electronic remittance advice that your PCC system has received from payors. 28932, 28983 9.9
Post Insurance Overpayments, Interest Payments, and Capitation Payments in PCC EHR When you use holding accounts to track overpayments, insurance interest, and capitation payments, you can enter them quickly and easily in PCC EHR. 31550 9.9
Search By Patients in the Payments Tool When you open the Payments tool in PCC EHR, you can search by either parent accounts or patients. When you search by account, you can also see the full name of dependents on the account. 26000, 31552 9.9
Work on Claims that Can Not Be Submitted As you work on the list of claims that need corrections, you can review more details and jump to different tools to correct issues. 19767 10.0
Check Eligibility Without an Appointment Before you schedule an appointment, you can check the insurance eligibility for a patient using today’s date. 29141 10.0
Print Outstanding Personal Balances During Checkin in PCC EHR Provide a quick summary of all outstanding personal balances to families. 31632 10.0
Automatically Post Insurance Payments and Adjustments in PCC EHR Quickly process incoming ERAs in a new tool that allows you to post more responses without manual intervention. 7545 10.0
Configure Your Practice’s Claim Delay Control how many days all of your practice’s claims will pause before they can be submitted. 10036 10.0
Instantly Review a Patient’s Active Policies While working in a patient’s chart, see a list of their active insurance policies with a single click. 28308 10.1
Enter a Custom Transaction Date When Autoposting ERAs When you autopost ERAs in PCC EHR, you can optionally enter your practice’s transaction date, overriding the payor’s remittance date. 39497 10.1
Automatically Change Expected Copay to $0 When a Patient Has Medicaid When you autopost ERAs in PCC EHR, and a patient has an active medicaid policy for the date of service, the expected copay will be reduced to $0. 10310 10.1
Review Posted ERAs for Special Cases While reviewing a posted ERA, you can drill down to those special circumstances that may require your review and attention. 35228 10.1
See More Detailed Claim History in PCC EHR Use the Billing History in the patient’s chart to see when claims for an encounter were held, delayed, processed, received by the payer, and more. 26636 10.1
Read Claim Responses in PCC EHR While viewing the claim history for an encounter in a patient’s chart, click to open the full response from the payor. 11775 10.1
Generate Personal Bills in PCC EHR Generate statements for families in PCC EHR and send them electronically to your printing service or print them. 37624 10.1
Edit Configuration Tables in PCC EHR Edit the underlying configuration tables used by your PCC system in an improved interface with new export and history features. 36510, 42738, 41449 10.2
Edit Insurance Plans in PCC EHR Update your practice’s list of insurance plans quickly and easily in PCC EHR. 36550 10.2
Edit Your Practice’s Procedures and Prices in PCC EHR Update your practice’s list of procedures along with their codes, prices, and other details, in PCC EHR. 36552 10.2
Edit Encounter Charges in PCC EHR For any encounter, edit the provider, location, diagnoses, procedures, diagnosis linking, responsible party, and other claim information. Then optionally generate a new claim. 12089 10.2
Record Encounter Billing Notes in PCC EHR As you bill for an encounter and work on problem claims, keep encounter-specific notes in the billing history. 12089 10.2
Generate a Single Personal Statement in PCC EHR While working on an account in PCC EHR, generate a single up-to-date bill for them at any time. 38499 10.2
Record the Payor Claim Control Number As You Post Insurance Payments When autoposting or posting manually, PCC EHR can store the Payor Claim Control Number from ERAs and EOBs, making it easier to resubmit claims. 13501, 46822 10.2
Write Off Account Credits in PCC EHR Use a quick and easy interface to either refund or write off an account credit. 42750 10.2

Systems

Feature Description Reference Number Software Release Version
Routine Infrastructure Updates for a More Secure System Routine, under-the-hood infrastructure updates improve the security and stability of your PCC system while paving the way for future functionality. 13446, 16525, 16526, 16527 9.6
Upgrade from Windows 8 and 32-Bit to a Newer Operating System Microsoft has ended support for Windows 8 and 32-bit operating systems. For security reasons, PCC EHR will stop running on these operating systems. 16281, 16373, 21494 9.6
Automatic CDC Vaccine Code and VIS Updates Your practice’s PCC server will automatically update important vaccine information from the CDC. 13780 9.7
See When Your Next PCC Update Is In the week leading up to your next PCC update, see a reminder about it every time you log in. Click the “Details” link to learn what is included in the update and how to prepare. 30838 10.0

Clinical Data Exchange

Feature Description Reference Number Software Release Version
Bidirectional Exchange with Immunization Registries in Arkansas, Idaho, Kentucky, Mississippi, and Nebraska Pull immunization records on-demand from immunization registries in Arkansas (AR WebIZ), Idaho (IRIS), Kentucky (KYIS), Mississippi (MIIX), and Nebraska (NESIIS) and import relevant updates into your patient’s history. Bidirectional exchange also includes automatic nightly submission of your immunization data to the registry. 31305, 22930, 27783, 15340, 27693 9.9
Migration to Pennsylvania Emergency Incident Reporting System (PIERS) At the request of the jurisdiction in question, PCC migrated Pennsylvania practices’ immunization registry connections from the Pennsylvania Statewide Immunization Information System (PA-SIIS) to the Pennsylvania Emergency Incident Reporting System (PEIRS) in January 2024. 30338 9.9
Export a Patient’s Whole Chart Export a password-protected version of your patient’s whole chart in just a few clicks, with the option to include information marked as confidential. 30259 10.0
PCC EHR Becomes Certified EHR Technology (CEHRT) PCC EHR supports your participation in incentive programs that require the use of a certified EHR. N/A 10.0
Import More Document Types from Hospitals and Other Health Care Providers You can already retrieve Continuity of Care Documents (CCDs) from hospitals and other health care providers and import them into your patients’ charts in PCC EHR. In PCC 10.0, you can additionally import PDFs, image files, and text documents. 15295, 36867 10.0
See Vitals in Chronological Order on Summary of Care Reports When you generate a Summary of Care report for a patient in PCC EHR, their vitals measurements will display chronologically by encounter date. 22597 10.0
Bidirectional Exchange with Immunization Registries in New Hampshire and New Mexico Pull immunization records on-demand from NHIIS, New Hampshire’s immunization registry, and NMSIIS, New Mexico’s immunization registry, and import relevant updates into your patient’s history. Bidirectional exchange also includes automatic nightly submission of your immunization data to the registry. 9397 10.0
Print Lab Specimen Labels from PCC EHR When you order labs in PCC EHR, print specimen labels with the patient’s name, date of birth, sex, and specimen collection date, time, and source in a format that is compatible with your DYMO label printer. 34520 10.1
Record a Specimen Source for Lab Orders When you order a lab in PCC EHR, record a specimen source as part of the order. When you print a specimen label, the source appears with the collection date and time. 34520 10.1
See Refused and Contraindicated Immunizations when Importing from the Registry When you retrieve patient immunizations from your registry, you can clearly identify which ones were Refused or Contraindicated and decide whether or not to import them into the patient’s chart. 39053 10.1
Filter Pharmacy Communications by Location Use the Location filter the Rx Queue to see just the renewal requests, change requests, and prescription errors that are relevant to the location(s) where you work. With less clutter, it’s easier to tell when you need to take action. 40076 10.1
Register for EPCS in Fewer Steps When you register for electronic prescribing for controlled substances (EPCS), your credentials become active as soon as you complete identity proofing and register your tokens. 37924 10.1
Small But Mighty eRx Improvements and Bug Fixes PCC 10.1 delivers another batch of small but mighty improvements and bug fixes. We’re tuning up dose limit warnings for patients who meet adult dosing criteria, fixing issues with stubborn fields on Augmentin prescriptions, preventing asynchronous errors when renewing prescriptions, and more. 39164, 38005, 34167, 38544, 38750 10.1
C-CDA Improvements PCC 10.1 reduces C-CDA communication errors with vendors by improving how email addresses are extracted from your PCC system. Additionally, PCC EHR will provide test result interpretation codes and reference ranges with C-CDA Summary of Care records whenever possible. 38465, 38466 10.1
Prescribe from Your Smartphone Prescribe from anywhere! Log into pocketPCC on your mobile device and click over to PCC eRx to review patient medications and prescribe just the way you’re used to doing on your laptop or desktop computer. 41480 10.2
Optionally Include Phone Notes with Patient Chart Exports Choose whether to include phone notes and all associated clinical data when you export a patient’s chart. Chart exports exclude phone notes by default. 38762 10.2
Better Handling of Clinical Data Associated with Portal Messages During Chart Exports Patient chart exports only include documents, diagnoses, orders, prescriptions, vitals, and other clinical data associated with portal messages when portal messages themselves are selected for export. 40400 10.2
See Refused and Contraindicated Labs in Chart Export Results The chart export file “results.csv” will include refused and contraindicated labs, bringing it in line with other chart export files such as “chart.pdf”, “chart.html”, and “ccda.xml”. 41813 10.2
Cancel Stalled Chart Exports and Resume Work in PCC EHR When a chart export is taking too long, you can cancel it and resume work in PCC EHR. 41777 10.2
Spend Less Time Exporting Charts Changes under the hood improve the speed of chart exports so you can move on to other tasks sooner. 46681 10.2
Retrieve and Save TIFF Files from Other Health Care Organizations When partner healthcare organizations in the Carequality network provide images in the TIFF file format in response to your practice’s Clinical Document Exchange queries, you can retrieve and save them to your patients’ charts in PCC EHR. 38271 10.2
Support for Quest Business Units In preparation for the ability to order labs electronically from PCC EHR, PCC introduces background configuration and infrastructure to support Quest Business Units. Quest Business Units are regional subsidiaries of Quest Laboratories that each have their own test code compendia, which are essential for accurate test and result routing. Every practice that contracts with Quest Laboratories belongs to a Business Unit. 22597 10.2
Bidirectional Immunization Registry Connections in Texas (ImmTrac2), Hawaii (HIR), and Massachusetts (MIIS) Practices in Texas, Hawaii, and Massachusetts can pull immunization registry records on demand in PCC EHR in addition to being configured for automatic nightly submission to the registry of immunizations administered in-office. 4691, 24188, 8889 10.2
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