Learn about PCC Futures

Learn what PCC is working on for the future. This is a glimpse into your future development with PCC EHR and our other products, it may change! All updates are included in your PCC Customer Care Plan.

Learn about PCC Futures

Learn what PCC is working on for the future. This is a glimpse into your future development with PCC EHR and our other products, it may change! All updates are included in your PCC Customer Care Plan.

Learn about PCC Futures

Learn what PCC is working on for the future. This is a glimpse into your future development with PCC EHR and our other products, it may change! All updates are included in your PCC Customer Care Plan.

Care For Patients

PCC creates pediatric-friendly software and tools that provide for meaningful interactions between providers, staff, and their patients and families. Here’s what we’re working on:

Feature	Description	Reference Number	Projected Release
Improve workflow of signing policy documents through the Patient Portal	Manage your policy documents and make them easily accessible to your patients and families within Patient Portal	40356	10.2
Lab Flow Sheet Improvements	Improved display of lab orders and tests so that a provider can more easily find and review the results they need in a useful order or grouping	11317	10.2
Blood Pressure percentiles to align with current AAP standards	Updating PCC EHR’s calculation of patients blood pressure percentiles using the AAP’s updated normative tables from 2017	27401	10.2
Allow Portal users other than the Guarantor to complete Patient Pre-Check-In	EHR users can assign an additional portal user to complete Pre-Check-In	37789	10.2
Display document images for all documents in pocketPCC	View documents directly within pocketPCC, without the need to download them.	15750	10.2
Self-Scheduling Through Patient Portal	Allow patient portal users to schedule visits through the Patient Portal without the need to call your practice	43099	Future

Ensure Success

This category includes efforts to improve the supportability of PCC’s products and services and reporting tools to empower pediatric practices. Here’s what we’re working on:

Feature	Description	Reference Number	Projected Release
Report on Payments and Adjustments by Payment Type in the Report Library	Review total payments and adjustments by payment type in the Report Library.	41716	10.2
Report on Payer Contract Payments, or “Allowables,” in the Report Library	Review overpayments and underpayments by payer group and by check in the Report Library.	41717	10.2
Report on Visit Revenue by Provider in the Report Library	Review total visits and revenue by provider and month in the Report Library.	41942	Future
Improved PCMH Standardized Measure Reporting	PCMH Dashboard page will reflect new standardized measures and annual reporting options.	38591	Future

Get Clients Paid

This category includes features and updates to support pediatric practices getting paid for providing care. Here’s what we are working on:

Feature	Description	Reference Number	Projected Release
Edit Configuration Tables in PCC EHR	Edit the underlying configuration tables used by your PCC system in an improved interface with new export and history features.	36510, 42738, 41449	10.2
Edit Insurance Plans in PCC EHR	Update your practice’s list of insurance plans quickly and easily in PCC EHR.	36550	10.2
Edit Your Practice’s Procedures and Prices in PCC EHR	Update your practice’s list of procedures along with their codes, prices, and other details, in PCC EHR.	36552	10.2
Edit Encounter Charges in PCC EHR	For any encounter, edit the provider, location, diagnoses, procedures, diagnosis linking, responsible party, and other claim information. Then optionally generate a new claim.	12089	10.2
Record Encounter Billing Notes in PCC EHR	As you bill for an encounter and work on problem claims, keep encounter-specific notes in the billing history.	12089	10.2
Generate a Single Personal Statement in PCC EHR	While working on an account in PCC EHR, generate a single up-to-date bill for them at any time.	38499	10.2
Record the Payor Claim Control Number As You Post Insurance Payments	When autoposting or posting manually, PCC EHR can store the Payor Claim Control Number from ERAs and EOBs, making it easier to resubmit claims.	13501, 46822	10.2
Write Off Account Credits in PCC EHR	Use a quick and easy interface to either refund or write off an account credit.	42750	10.2
Work with an Account’s History in PCC EHR	Review a single family account’s complete billing history, identify problems, and take action.	43082	10.4
Work on Personal Balances in PCC EHR	Review a worklist of all family accounts with outstanding personal balances and take action.	37991	10.4
Work on Insurance A/R in PCC EHR	Review all of your practice’s unpaid claims and take action.	46715	10.4

Clinical Data Exchange

From eRx to labs to immunization registries, PCC implements and maintains clinical connections on your behalf. These improvements happen constantly, usually behind the scenes. Here’s what we are working on next:

Feature	Description	Reference Number	Projected Release
Prescribe from Your Smartphone	Prescribe from anywhere! Log into pocketPCC on your mobile device and click over to PCC eRx to review patient medications and prescribe just the way you’re used to doing on your laptop or desktop computer.	41480	10.2
Optionally Include Phone Notes with Patient Chart Exports	Choose whether to include phone notes and all associated clinical data when you export a patient’s chart. Chart exports exclude phone notes by default.	38762	10.2
Better Handling of Clinical Data Associated with Portal Messages During Chart Exports	Patient chart exports only include documents, diagnoses, orders, prescriptions, vitals, and other clinical data associated with portal messages when portal messages themselves are selected for export.	40400	10.2
See Refused and Contraindicated Labs in Chart Export Results	The chart export file “results.csv” will include refused and contraindicated labs, bringing it in line with other chart export files such as “chart.pdf”, “chart.html”, and “ccda.xml”.	41813	10.2
Cancel Stalled Chart Exports and Resume Work in PCC EHR	When a chart export is taking too long, you can cancel it and resume work in PCC EHR.	41777	10.2
Spend Less Time Exporting Charts	Changes under the hood improve the speed of chart exports so you can move on to other tasks sooner.	46681	10.2
Retrieve and Save TIFF Files from Other Health Care Organizations	When partner healthcare organizations in the Carequality network provide images in the TIFF file format in response to your practice’s Clinical Document Exchange queries, you can retrieve and save them to your patients’ charts in PCC EHR.	38271	10.2
Support for Quest Business Units	In preparation for the ability to order labs electronically from PCC EHR, PCC introduces background configuration and infrastructure to support Quest Business Units. Quest Business Units are regional subsidiaries of Quest Laboratories that each have their own test code compendia, which are essential for accurate test and result routing. Every practice that contracts with Quest Laboratories belongs to a Business Unit.	22597	10.2
Electronically Submit Prior Authorization Requests for Medications	Initiate, fill out, and submit prior authorization forms electronically when a patient’s insurance company requires it for a medication or other prescribed item.	12272	Future
Order Labs Electronically in PCC EHR	Submit electronic lab orders directly from PCC EHR.	12329	Future
New Immunization Registry Connection in Hawaii (HIR)	Practices in Hawaii will be configured for automatic nightly submission of immunization data to the state immunization registry (HIR). Eventually, this connection will be upgraded to include on-demand record retrieval, also known as a bidirectional connection.	24188	Future

Deployed in the Past 12 Months

In the past year, PCC has delivered the enhancements and improvements listed below. For complete details, including documentation and videos showing how to implement these features at your practice, visit the Updates page or search learn.pcc.com.

Care For Patients

Feature	Description	Reference Number	Software Release Version
Distinguish Between Current and Future Encounters in the Visit History	When reviewing a patient’s visit history or attaching a document to a visit, a clear distinction will be made between current and future encounters.	20164	9.7
Viewable Log for Chats	Your practice owner or managers will be able to review employee’s EHR chat messages.	9408	9.7
Room List Editor	Authorized users at your practice will be able to add or update the list of available exam rooms.	24576	9.8
Find New Documents Faster in Patient Portal	The Patient Portal home page will indicate which patients have new documents waiting for your portal users to review.	15761	9.8
Increased visibility of draft portal messages in PCC EHR	Unsent, draft, portal messages will be more easily found within PCC EHR.	9491	9.9
Pre-Check-In	Patient Portal users will be able complete a pre-check-in process prior to their visit, speeding up the check-in process in the office.	20095	9.9
Display the status of Pre-Check-In on the Schedule screen	Icons will indicate the status of Pre-Check-In on PCC EHR’s schedule queue.	30006	9.9
Update Room from Chart	Providers will be able to assign or change a room from within a patient’s encounter.	11322	9.9
Use Status Flags to Prevent Scheduling Patients	Manage your patient and account flags to select which flags will prevent a patient from being scheduled through Appointment Book	11339	10.0
Control what appears in the”From” field on portal messages	Change the name that appears in the from field for patient portal messages	11324	10.0
When a user is in a messaging task, mark it as “in use” to other users	Avoid duplicating work when messaging patients and families. Messages currently open by other EHR users will be marked as “in use”.	11299	10.0
Improved Patient Portal date selection during identity verification	When logging in to Patient Portal for the first time, entering a patient’s date of birth is easier using a new date selection tool	11609	10.0
Merge Duplicate Patients in PCC EHR	Combine a pair duplicate patient records into a single patient record within PCC EHR.	37995	10.1
Merge Duplicate Accounts in PCC EHR	Combine duplicate accounts into a single account in PCC EHR, and maintain patients, billing history and account notes.	38000	10.1
View a Patient Portal message Thread When Replying	While composing a reply to a patient portal message, previous messages in the conversation will be visible.	34594	10.1
Find a Specific Message Thread Easily in Patient Portal	Patient Portal’s Messaging component will list the patient’s name, if more than one patient is assigned to the account, an All Messages page displays a searchable list of all previous messages.	37995	10.1

Ensure Success

Feature	Description	Reference Number	Software Release Version
Manage Your Own Forms Signature Repository	In a new signature tool, view, upload, and delete provider signature images to create and maintain a repository of signatures for patient forms.	10093, 10598, 10612, 10614	9.7
Use Special Characters on Forms	Use special characters on forms to better represent patient names and accommodate words from other languages.	23867	9.7
Generate Forms with Encounter Variables	Create standard forms that can populate patient vitals and other encounter-specific information based on a visit selected by the user.	8726	9.7
Manage Signature Permissions	A new signature tool empowers you to set permissions for signature generation on forms, so you can select which users can or cannot generate a provider’s signature.	24968	9.7
Use Snap Text in Form Responses	Use Snap text in form responses to quickly and consistently fill in information.	9382, 12045	9.7
Report on Refused, Canceled, and Historic Immunizations in PCC EHR	The Immunization Administration Details and Patient List reports expand to include historic immunizations, refused, canceled, and contraindicated immunization statuses, and new columns for Immunization Status, Refusal/Contraindicated Reason, and Immunization Source.	24374	9.8
See More Appointment Scheduling Details in the Report Library	Add filters to your appointment reports to see when appointments were scheduled and the full name of the person who scheduled them. You can use this information to answer scheduling questions and optimize your workflows.	21496	9.8
Create a Practice-Wide Footer for Patient Forms	Complete your practice letterhead with a footer that can be included on patient forms in the Forms Configuration tool. Use variables, images, and whatever else is needed to communicate with your patients in a brand-friendly way.	12977	9.9
More Name Formatting Options on Patient Forms	Build forms in the Forms Configuration tool that can automatically print a patient’s first and last names without including a middle name.	28012	9.9
Set Your Own Margins on Patient Forms	Set your own margins for your practice letterhead and body elements on patient forms. Control the letterhead margins separately from the rest and see your forms shine.	28958	10.0
Report on Provider Productivity in the Report Library	Run reports on charges and payments broken out by provider within the Report Library.	38535	10.1
Reconcile or Prove Out Insurance Payments in the Report Library	Review insurance checks by detail and total within the Report Library.	38484	10.1

Get Clients Paid

Feature	Description	Reference Number	Software Release Version
Work on Claims That Can Not Be Submitted	After you process and submit claims, you can review the list of claims that could not be submitted and need corrections.	8007, 15565, 19767, 20201, 15563	9.7
Use Improved Claim Error Descriptions	When you review claims that could not be submitted, new and clearer claim error messages in PCC EHR will help you understand and resolve problems quickly.	12970	9.7
Post Insurance Payments and Adjustments in PCC EHR	When an incoming EOB requires manual attention, use PCC EHR to post payments, adjustments and CARCs while checking the negotiated rate. Pend remaining amounts to the next responsible party.	6807, 13634-13638	9.7
Change the Copay Due for a Charge	As you enter payments and adjustments from an EOB, you can quickly change the copay amount due for a charge.	6807	9.7
Attach Insurance Card Images to Policies	Add card images to each insurance policy for quick reference.	19614	9.8
View Payment History as You Post Insurance Payments	As you post insurance payments and adjustments for a claim, you can easily review the complete payment history for the patient’s account(s).	27002	9.8
Review Insurance Payments and Adjustments Paired Together	When you review payment history in PCC EHR’s Payments tools, you’ll see insurance payments and adjustments grouped together, making it easier to understand and work on payment issues.	19700	9.8
Edit Insurance Payments in PCC EHR	As you review an account’s payment history, you can easily understand how insurance payments and adjustments are applied to charges and edit payments to make corrections right in PCC EHR.	11673	9.8
Reverse an Insurance Payment (Post a “Takeback”) in PCC EHR	When a payer reverses a payment (issues a “takeback”), you can quickly reverse the payments and adjustments for an encounter so you can post the new ERA.	7543	9.8
Revalidate Claims that Could Not Be Submitted	After you fix issues with claims that can’t go out, you can quickly revalidate them to see if you’ve addressed the problems and the claims are now clean.	15565	9.9
Use the Claims Tool Concurrently With Other Users	More than one user can now open up the Claims tool to review claims that need corrections, fix and revalidate claim problems, and view the log of claim submissions.	27007	9.9
View ERAs in PCC EHR	View all electronic remittance advice that your PCC system has received from payors.	28932, 28983	9.9
Post Insurance Overpayments, Interest Payments, and Capitation Payments in PCC EHR	When you use holding accounts to track overpayments, insurance interest, and capitation payments, you can enter them quickly and easily in PCC EHR.	31550	9.9
Search By Patients in the Payments Tool	When you open the Payments tool in PCC EHR, you can search by either parent accounts or patients. When you search by account, you can also see the full name of dependents on the account.	26000, 31552	9.9
Work on Claims that Can Not Be Submitted	As you work on the list of claims that need corrections, you can review more details and jump to different tools to correct issues.	19767	10.0
Check Eligibility Without an Appointment	Before you schedule an appointment, you can check the insurance eligibility for a patient using today’s date.	29141	10.0
Print Outstanding Personal Balances During Checkin in PCC EHR	Provide a quick summary of all outstanding personal balances to families.	31632	10.0
Automatically Post Insurance Payments and Adjustments in PCC EHR	Quickly process incoming ERAs in a new tool that allows you to post more responses without manual intervention.	7545	10.0
Configure Your Practice’s Claim Delay	Control how many days all of your practice’s claims will pause before they can be submitted.	10036	10.0
Instantly Review a Patient’s Active Policies	While working in a patient’s chart, see a list of their active insurance policies with a single click.	28308	10.1
Enter a Custom Transaction Date When Autoposting ERAs	When you autopost ERAs in PCC EHR, you can optionally enter your practice’s transaction date, overriding the payor’s remittance date.	39497	10.1
Automatically Change Expected Copay to $0 When a Patient Has Medicaid	When you autopost ERAs in PCC EHR, and a patient has an active medicaid policy for the date of service, the expected copay will be reduced to $0.	10310	10.1
Review Posted ERAs for Special Cases	While reviewing a posted ERA, you can drill down to those special circumstances that may require your review and attention.	35228	10.1
See More Detailed Claim History in PCC EHR	Use the Billing History in the patient’s chart to see when claims for an encounter were held, delayed, processed, received by the payer, and more.	26636	10.1
Read Claim Responses in PCC EHR	While viewing the claim history for an encounter in a patient’s chart, click to open the full response from the payor.	11775	10.1
Generate Personal Bills in PCC EHR	Generate statements for families in PCC EHR and send them electronically to your printing service or print them.	37624	10.1

Systems

Feature	Description	Reference Number	Software Release Version
Routine Infrastructure Updates for a More Secure System	Routine, under-the-hood infrastructure updates improve the security and stability of your PCC system while paving the way for future functionality.	13446, 16525, 16526, 16527	9.6
Upgrade from Windows 8 and 32-Bit to a Newer Operating System	Microsoft has ended support for Windows 8 and 32-bit operating systems. For security reasons, PCC EHR will stop running on these operating systems.	16281, 16373, 21494	9.6
Automatic CDC Vaccine Code and VIS Updates	Your practice’s PCC server will automatically update important vaccine information from the CDC.	13780	9.7
See When Your Next PCC Update Is	In the week leading up to your next PCC update, see a reminder about it every time you log in. Click the “Details” link to learn what is included in the update and how to prepare.	30838	10.0

Clinical Data Exchange

Feature	Description	Reference Number	Software Release Version
Unlink E-lab Results	Instead of having to call PCC Support when you accidentally link e-lab results to the wrong patient, you can unlink them yourself.	10625	9.7
Manage Patients’ Default Pharmacy More Easily	Clearly see which pharmacy is the patient’s default and set a preference for updating the default when adding a new pharmacy to the patient’s list.	13218	9.7
Keep Sibling Pharmacies In Sync	Choose how you’d like to keep pharmacy information up-to-date between siblings: automatically, not at all, or by being prompted to apply changes to siblings each time you update a patient’s pharmacies.	13247	9.7
Create Searchable Pharmacy Nicknames	Set up practice-wide, searchable nicknames for pharmacies that are otherwise tricky to find.	13224	9.7
Look Up Prescription Benefits in Real Time While You Prescribe	Check how much a medication will cost your patient and what better alternatives exist based on their insurance coverage.	21585	9.8
Reroute Your Patient’s Prescription to a Different Pharmacy	When the pharmacy can’t dispense your patient’s prescription as written, use the “Resend” button to reroute it to a different pharmacy or to change it to something that can be filled.	27844	9.8
Send Cancellations to the Pharmacy Only When You Want To	Decide for yourself whether PCC eRx should automatically send electronic cancellation messages to the pharmacy when you discontinue medications with active prescriptions. This per-user setting lets each person customize whether PCC eRx always sends cancellations, never sends them, or asks each time.	15373, 8931	9.8
Identify Active Prescriptions at a Glance in Medication History	A colorful “Active Rx” label in Medication History makes it easy to see which entries have active prescriptions. Use this information to identify patients’ current medications and which items can be discontinued.	15373	9.8
Automatically Prescribe the Minimum Commercial Package Size for Liquids and Drops	To simplify communication with the pharmacy and get more useful Real-Time Pricing results, prescriptions for liquids and drops automatically default to the minimum commercially dispensable package size when appropriate.	28100	9.8
Automatically Prescribe the On-Market Generic when a Brand Name Favorite or Historic Medication is Off Market	When you prescribe an off-market brand name medication from your favorites or a patient’s Medication History, PCC eRx automatically substitutes the on-market generic equivalent to prevent interruptions to your workflow.	29290	9.8
Improvements to Medication History	A flurry of small-but-mighty fixes result in fewer duplicate Medication History entries, clearer labeling of active and inactive entries, and more consistent display between the Medication History, Review & Sign, and Prescriptions components in PCC EHR and PCC eRx.	29249, 15093, 28242, 28200, 28199, 21988, 26481, 28198, 28197, 15118, 22555, 21497, 28243, 28986, 28987, 14956	9.8
Even More eRx Improvements	A dozen fixes improve your daily workflows in PCC eRx. Count on more relevant safety warnings pertaining to patient diagnoses, proper dispense quantity calculations when you prescribe medicine to be taken in “both” eyes, ears, or nostrils, and much, much more.	21988, 29187, 27534, 28287, 15088, 28290, 15074, 14990, 15063, 28280, 15009, 28101	9.8
Improved Immunization Forecasting	Immunization forecasting in PCC EHR gets an upgrade to more closely follow CDSI and ACIP guidelines. Translation: enjoy more up-to-date guidance, now with a bolder display when your patient is within the minimum, recommended, and past due date ranges for an immunization.	29068, 28325, 28054, 27390, 27392	9.8
Updated Clinical Document Architecture (C-CDA) Version	PCC updates your system to conform with C-CDA version 2.1, the most recent standard for clinical document architecture. This update does not result in changes to your experience, but keeps your practice in line with exchange partners and lays the foundation for possible future improvements to consolidated clinical document creation and exchange in PCC EHR.	16852	9.8
Submit and Retrieve Immunizations from Vermont’s Immunization Registry	Automatically send immunization records and pull them on-demand from Vermont’s VITL immunization registry. Review retrieved records and import new historical entries into patients’ Immunization History in PCC EHR.	27471	9.8
Submit and Retrieve Immunizations from Oklahoma’s Immunization Registry	Automatically send immunization records and pull them on-demand from Oklahoma’s OSIIS immunization registry. Review retrieved records and import new historical entries into patients’ Immunization History in PCC EHR.	14740	9.8
Bidirectional Exchange with Immunization Registries in Arkansas, Idaho, Kentucky, Mississippi, and Nebraska	Pull immunization records on-demand from immunization registries in Arkansas (AR WebIZ), Idaho (IRIS), Kentucky (KYIS), Mississippi (MIIX), and Nebraska (NESIIS) and import relevant updates into your patient’s history. Bidirectional exchange also includes automatic nightly submission of your immunization data to the registry.	31305, 22930, 27783, 15340, 27693	9.9
Migration to Pennsylvania Emergency Incident Reporting System (PIERS)	At the request of the jurisdiction in question, PCC migrated Pennsylvania practices’ immunization registry connections from the Pennsylvania Statewide Immunization Information System (PA-SIIS) to the Pennsylvania Emergency Incident Reporting System (PEIRS) in January 2024.	30338	9.9
Export a Patient’s Whole Chart	Export a password-protected version of your patient’s whole chart in just a few clicks, with the option to include information marked as confidential.	30259	10.0
PCC EHR Becomes Certified EHR Technology (CEHRT)	PCC EHR supports your participation in incentive programs that require the use of a certified EHR.	N/A	10.0
Import More Document Types from Hospitals and Other Health Care Providers	You can already retrieve Continuity of Care Documents (CCDs) from hospitals and other health care providers and import them into your patients’ charts in PCC EHR. In PCC 10.0, you can additionally import PDFs, image files, and text documents.	15295, 36867	10.0
See Vitals in Chronological Order on Summary of Care Reports	When you generate a Summary of Care report for a patient in PCC EHR, their vitals measurements will display chronologically by encounter date.	22597	10.0
Bidirectional Exchange with Immunization Registries in New Hampshire and New Mexico	Pull immunization records on-demand from NHIIS, New Hampshire’s immunization registry, and NMSIIS, New Mexico’s immunization registry, and import relevant updates into your patient’s history. Bidirectional exchange also includes automatic nightly submission of your immunization data to the registry.	9397	10.0
Print Lab Specimen Labels from PCC EHR	When you order labs in PCC EHR, print specimen labels with the patient’s name, date of birth, sex, and specimen collection date, time, and source in a format that is compatible with your DYMO label printer.	34520	10.1
Record a Specimen Source for Lab Orders	When you order a lab in PCC EHR, record a specimen source as part of the order. When you print a specimen label, the source appears with the collection date and time.	34520	10.1
See Refused and Contraindicated Immunizations when Importing from the Registry	When you retrieve patient immunizations from your registry, you can clearly identify which ones were Refused or Contraindicated and decide whether or not to import them into the patient’s chart.	39053	10.1
Filter Pharmacy Communications by Location	Use the Location filter the Rx Queue to see just the renewal requests, change requests, and prescription errors that are relevant to the location(s) where you work. With less clutter, it’s easier to tell when you need to take action.	40076	10.1
Register for EPCS in Fewer Steps	When you register for electronic prescribing for controlled substances (EPCS), your credentials become active as soon as you complete identity proofing and register your tokens.	37924	10.1
Small But Mighty eRx Improvements and Bug Fixes	PCC 10.1 delivers another batch of small but mighty improvements and bug fixes. We’re tuning up dose limit warnings for patients who meet adult dosing criteria, fixing issues with stubborn fields on Augmentin prescriptions, preventing asynchronous errors when renewing prescriptions, and more.	39164, 38005, 34167, 38544, 38750	10.1
C-CDA Improvements	PCC 10.1 reduces C-CDA communication errors with vendors by improving how email addresses are extracted from your PCC system. Additionally, PCC EHR will provide test result interpretation codes and reference ranges with C-CDA Summary of Care records whenever possible.	38465, 38466	10.1