Rejection and Unpaid Encounters Worklist Powers Snippet

On the Billing History for the encounter, you can review full charge and payment details. The Claim History shows you all insurance billing activity and includes links to review the payor acknowledgements, posted ERAs, and more.

Review Patient Policies, the Complete Account History, and More

If you need to review more information about the patient and the account, you can navigate to other sections of the chart. After clicking “Billing History”, click Patient Demographics to review insurance policies.

Or, to see the encounter in the context of other encounters for the family, click “Account History”.

By reviewing the full account history, you can see every event linked to each encounter and also understand the encounter in the context of the family’s billing record.

Review Eligibility for the Encounter’s Date of Service

If you want to check if there are eligibility records for the date of service, click “Edit Charges” and then “Patient Details” to see the eligibility component for that encounter.

If your practice confirmed eligibility for the patient, either automatically or manually, you can review the results and any comments added at the time.

Edit Encounter Details and Submit a New Claim

If you need to edit some aspect of the encounter and then optionally file a new claim, click “Edit Charges”.

On the Edit Charges screen, you can change diagnosis and charge details, the responsibility party for each charge, and more.

After making changes, you can queue up a new claim.

On the same screen, you can use the Encounter Billing Notes component to add notes or indicate how an issue was resolved.