Assign a Rejection to a User or Mark It as Resolved Snippet

You can optionally assign a rejection so it can be addressed later by yourself or another person at your practice.

When you are finished addressing a rejection, click “Resolved” to change its status.

PCC EHR tracks whenever a rejection is assigned or resolved and displays a log in the Claim Rejection Change History at the top of the screen.

Is the Claim Rejection Resolved?: If you mark a rejection as “Resolved” without resubmitting or filing an appeal, your practice may not receive payment. If you queued up a new claim, you can resolve the original rejection. If the payor rejects the replacement claim, a new rejection (with a new claim ID) will appear on the Rejected Claims worklist. Your practice can also catch rejected claims by reviewing all unpaid encounters on the Unpaid Encounters tab.