PCC 10.4 Release Overview
PCC 10.4 delivers powerful new workflows for billers, great new abilities for families when self-scheduling, new tools for queuing up prescriptions, and more!
Billing
Work Outstanding Personal Balances in PCC EHR
How do you know which families owe you money, and who you need to call? Use the Personal Balances tool to work down a list of accounts, contact them, and collect.
Work Outstanding Insurance Balances in PCC EHR
How can you track your practice’s insurance A/R and keep tabs on unpaid claims? Use the new Unpaid Encounters worklist.
Respond to Every Claim Rejection
If unaddressed, rejected claims result in lost revenue. Use the new Rejected Claims worklist to review and respond to every claim rejection sent to your practice..
Use a Customizable Account History to Resolve Billing Issues
When you need to troubleshoot a billing issue for an account, or a family asks for an annual account record, use the new Account History in the patient’s chart.
Handle Claim Responses that Can’t Be Autoposted
When something unusual arrives on an ERA, sometimes PCC can’t automatically post the adjudication. Use the new Posting Exceptions worklist to review and resolve payor responses that can’t be autoposted.
Send Account Forms in PCC EHR
Want to send a 30-day letter right from a chart? Practices using the Forms Configuration tool can generate account forms with specialized account variables, including account balance and missed appointments.
Update Billing Identifiers to Prevent Claim Rejections
To get paid, every claim needs a tax ID, an NPI, and a taxonomy code. Quickly update these vital identifiers for your clinicians in the PCC EHR Tables tool.
Customize Your Flags for Alerts, Scheduling, and Reporting
Need to track accounts with billing problems? Prevent scheduling of certain patients? Customize your practice’s account and patient flags in the Flags table in PCC EHR.
Self-Scheduling
Schedule Appointments for the Whole Family in Patient Portal
Schedule the whole family all at once with patient portal scheduling. When enabled, the option to “Add Another Patient“ is available while scheduling in the patient portal. Patient portal searches for and offers appointment time slots to fit all the selected patients back-to-back.
Find Exactly the Right Appointment Time in Patient Portal
Your patients and families can now find the perfect appointment time slot quickly and easily. When self-scheduling through the patient portal, users can page through the calendar, or jump directly to the most convenient day instead of scrolling endlessly.
Schedule More Than Just Sick or Well Visits in Patient Portal
Expand your patient portal scheduling beyond the basics with two new Patient Portal scheduling categories: Other and Vaccine. The Other category is available for any visit reason that doesn’t fall under the Well or Sick categories. The Vaccine category can be assigned to vaccine only appointments.
Take Control of Portal Scheduling Search Rules
Limit, or expand, the range of dates available for Patient Portal Scheduling, so you can be sure portal users are scheduling only within the range of dates you set. Portal Scheduling, under PCC EHR’s Scheduling Configuration includes the option to set the start and stop times for each category, Well, Sick, and the new Other and Vaccine categories.
Use Flags to Prevent Self Scheduling
Do you have patients with scheduling challenges or unusual requirements for an appointment? Add a flag to prevent them from self scheduling in the patient portal.
Activate Patient Portal Scheduling One Care Center at a Time
Let each of your Care Centers enable portal scheduling independently. If your practice uses PCC EHR’s Care Centers option, patient portal scheduling can be turned on or off for each care center individually, so you can ease into using portal scheduling one center at a time.
Patient Search and Snap Text
Filter Inactive Patients in PCC EHR and pocketPCC
Find the patient you’re looking for without sifting through aged out, dismissed, or otherwise inactive patients. Patients marked as inactive are now hidden in patient search results.
Limit Search Results by Care Center in PCC EHR and pocketPCC
Find the patient you’re looking for without sifting through extraneous results by searching only for patients assigned to a selected care center.
Write Faster!
Save yourself time and typing by taking full advantage of PCC EHR’s Snap Texts. Access your list of short texts without the need to remember your code. Just type Ctrl+. (or command+. when using a Mac) to open the list of Snap Texts, or right-click and select “Insert Snap Text” to select exactly which one to place in the text field.
Prescribing
Snap a Selfie to Register for EPCS
New physician hires can complete identity proofing for controlled substance prescribing (EPCS) by snapping a selfie and a picture of their driver’s license.
Snap Text for eRx
Use Snap Text shortcuts to quickly enter taper instructions and other common e-prescribing phrases.
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