Share Your Screen with PCC Support
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ScreenConnect gives PCC live access to your workstation for faster support, troubleshooting, and training.
Open the ScreenConnect Tool
The ScreenConnect tool creates a secure connection during each session.
Navigate to the ScreenConnect Login Page
During a support call, open your preferred browser and type the url “help.pcc.com” or “https://pccvt.screenconnect.com”.
Receive Your Unique Session Code
Your PCC support person will schedule or create a new ScreenConnect session. Once the session is live, they will give you a unique session code.
Enter Your Code
Enter your code and click the arrow to join your session.
Choose to Download or Launch ScreenConnect
If this is your first time using ScreenConnect, select “Download App”. If you already have ScreenConnect on your computer, select “Launch App”.
If your PCC support person sent you an invite link with the code already in the url, such as with a scheduled session, you will not need to complete this step.
If your PCC support person sent you an invite link with the code already in the url, such as with a scheduled session, you will not need to complete this step.
Allow Your Browser to Open ScreenConnect If Prompted
Click “Allow” or “Always Allow” if you are prompted to do so.
You may notice a change in your desktop background color when you are connected. A ScreenConnect Options bar will appear at the top of your screen.
Mac Only: Give ScreenConnect Workstation Access
To give ScreenConnect access to your Mac, add ScreenConnect to your workstation’s Screen, Audio, and Accessibility settings and then give ScreenConnect access.
Click the “Open System Settings” Button at the Prompt
Click “Open System Settings”. This will take you directly to the Privacy & Security section of your settings.
If you do not see a prompt, you can access these permissions in System Settings. Once there, navigate to Privacy & Security, then open Screen & System Audio Recording.
Add ScreenConnect If It Is Not Already Present
Click the “+” icon, then search for ScreenConnect and select it.
ScreenConnect will already be present in your Screen and System Audio Recording settings if you have used ScreenConnect in the past.
Give ScreenConnect Access
Click the ScreenConnect slider to the “on” position to give access to your workstation.
Enter Your Username and Password If Prompted
Enter your username and password if prompted.
Still Not Connected?: If these permissions do not grant access to ScreenConnect, you may also need to adjust settings in Accessibility and Full Disk Access. These are sections within the Privacy & Security portion of your Mac’s System Settings.
End a ScreenConnect Session
To end a ScreenConnect session, click “Exit” in the ScreenConnect Option bar.
If your PCC support person ends the session first, you will be notified with an Exit Application popup.
Use Your Mobile Device’s Camera for Workspace and Equipment Triage
You can use your phone, tablet, or laptop camera to work out a problem with your physical workspace, hardware or other equipment with a ConnectWise View session.
Request a ConnectWise View Session
Ask your PCC support person to text or email you a ConnectWise View session link. You can also request a url to type in to your device’s web browser.
Confirm Your Link
Check with your PCC support person that the link you received is the correct one. You can avoid phishing scams by always confirming a link before tapping on it.
Tap the Link
Tap the link and, if prompted, give permission to use your camera for workspace triage.
Your PCC support person will see the view from your mobile device’s camera and begin triage.
PCC can control which camera view is selected on a phone, as well as whether to mute the mobile device or use a low-bandwidth setting.
End Your ConnectWise View Session
To end a ConnectWise View session, close the browser window on your phone.