Share Your Screen with PCC Support
ScreenConnect gives PCC live access to your workstation for support, troubleshooting, and training. The ScreenConnect application creates a secure connection during each individual session.
Contents
Download the ScreenConnect Application
To use ScreenConnect, you will need to download the application. You may need your computer’s password if download permissions are locked on your workstation.
Navigate to the ScreenConnect Login Page
During a support call, open your preferred browser and type the url “help.pcc.com” or “https://pccvt.screenconnect.com”.
Receive Your Unique Session Code
Your PCC support person will create a new ScreenConnect session. Once the session is live, they will give you a unique session code.
Enter Your Code
Enter your connection code and click the arrow to join your session.
Download the ScreenConnect Application
Click “Download App” to download the ScreenConnect application.
Mac users downloading ScreenConnect for the first time may need to give the application access to their workstation. Read the Mac Only: Give ScreenConnect Access to Your Workstation section below for more information.
Launch the ScreenConnect Application
After you download the ScreenConnect application, launch the application to share your screen with PCC.
Launch the ScreenConnect Application on a Mac
If you already have the ScreenConnect application on your Mac, launch the application when prompted.
Launch the ScreenConnect Application
Click the “Launch App” button to launch the application.
Allow Your Browser to Open ScreenConnect If Prompted
Click “Allow” or “Always Allow” if you are prompted to do so.
You may notice a change in your desktop background color when you are connected. A ScreenConnect Options bar will appear at the top of your screen.
Launch the ScreenConnect Application on a Windows Workstation
If you already have the ScreenConnect application downloaded on your Windows workstation, launch the application when prompted.
Launch the ScreenConnect Application
Click the “Launch App” button to launch the application.
Open the Application Manually As Needed
Open the application manually if it does not open automatically. This step looks different depending on your operating system and browser.
Allow Your Workstation to Open ScreenConnect If Prompted
Click “Run” to allow your workstation to run the ScreenConnect application, if prompted.
Along with the confirmation message, you may notice a change in background color and new icon in your system tray.
Mac Only: Give ScreenConnect Access to Your Workstation
To give ScreenConnect access to your workstation, grant ScreenConnect permission in settings.
Open System Settings
Click the “Open System Settings” button at the prompt. This will take you directly to the Privacy & Security section of your settings.
If you do not see a prompt, you can access these permissions in System Settings. Once there, navigate to Privacy & Security, then open Screen & System Audio Recording.
Add ScreenConnect
Click the “+” icon, then search for ScreenConnect and select it.
ScreenConnect will already be present in your Screen and System Audio Recording settings if you have used ScreenConnect in the past.
Give ScreenConnect Access to Your Worksation
Click the ScreenConnect slider to the “on” position to give access to your workstation.
Enter Your Username and Password If Prompted
Enter your username and password if prompted.
Still Not Connected?: If these permissions do not grant access to ScreenConnect, you may also need to adjust settings in Accessibility and Full Disk Access. These are sections within the Privacy & Security portion of your Mac’s System Settings.
End a ScreenConnect Session
To end a ScreenConnect session, click “Exit” in the ScreenConnect Option bar.
If your PCC support person ends the session first, you will be notified with an Exit Application popup.
Use Your Mobile Device’s Camera for Workspace and Equipment Triage
You can use your phone, tablet, or laptop camera to work out a problem with your physical workspace, hardware or other equipment with a ConnectWise View session.
Request a ConnectWise View Session
Ask your PCC support person to text or email you a ConnectWise View session link. You can also request a url to type in to your device’s web browser.
Confirm Your Link
Check with your PCC support person that the link you received is the correct one. You can avoid phishing scams by always confirming a link before tapping on it.
Tap Your Link
Tap the link and, if prompted, give permission to use your camera for workspace triage.
Your PCC support person will see the view from your mobile device’s camera and begin triage.
PCC can control which camera view is selected on a phone, as well as whether to mute the mobile device or use a low-bandwidth setting.
End Your ConnectWise View Session
To end a ConnectWise View session, close the browser window on your phone.