The 2014 Users’ Conference included 59 courses, taught by physicians, consultants, and PCC’s experts.
Below are the course descriptions and handouts for courses. For more information, or to learn about next year’s UC, visit www.pcc.com.
The Business of Pediatrics Track
Budgeting for Pediatric Practices
Want to unlock the mystery of how $150 million physician groups plan their budgets each year in a way that can help any size practice? This presentation will share with you the simple steps to complete an annual budget and incorporate the latest trend of “rolling budgets” to help Pediatric practices take control of their finances. Whether you already implement a budget for your practice or simply want to see how easy it is to get going, this presentation is a must-attend for everyone.
Presentation: Budgeting for Pediatric Practices
Get Big or Stay Small?
We’ll review the state of pediatric practice mergers and growth on a national basis. What’s working, where, and how? Who benefits, who loses?
Maximize Patient Flow
This presentation will provide a step-by-step approach to review the scheduling process for a Pediatric practice- regardless of size and complexity. After the presentation, PCC staff will be on hand to offer practical advice on how to implement the ideas shared as well as answer any questions on how best to help your practice adopt efficient scheduling processes.
When to Hire
If you are planning to bring on a new physician or mid-level provider, there is much to consider. The current physician shortage, coupled with some fierce competition for talent are two underlying realities that can make your search a challenge. What is your practice’s overall vision for hiring this person? Have you determined criteria for the right fit? What benefits does your practice offer a new physician? We will review these considerations, look at practical financial models and share the latest national compensation survey results.
Presentation: When to Hire
The Pediatric Billing Track
PCC will lead an interactive discussion on collections. This class is a great follow-up to Lynne Gratton’s Wednesday morning session: Front Desk & Back Office: Your Two Keys to Success. The course will benefit any staff involved in collections.
Front Desk & Back Office: Your Two Keys to Success
From booking the appointment to ensuring timely collections, this course looks at processes that can make or break a practice. PCC’s Lynne Gratton explores front desk best practices related to scheduling, check-in, insurance verification and co-pay collection, then turns to the business of insurance collections, from generating clean claims to ensuring timely submissions. Finally, Gratton focuses on the personal collections process, helping you determine which personal balances to collect first, how to capitalize on opportunities to collect overdue balances, and when to send an account to collections.
Presentation: Front Desk and Back Office, Two Keys to Success
Safeguard Your Practice’s Fiscal Health From Undetected Fraud Schemes
Embezzlements continue to rise, as do the amounts stolen. Given the current economic climate, practices cannot afford to lose cash flows. Guest speaker Stephen A. Pedneault will draw on his personal experience in investigating 200-plus embezzlement cases to discuss schemes specific to medical practices, as well as practical measures to minimize the risk of loss.
Presentation: Safeguard Your Practice’s Fiscal Health
The Independent Pediatrician Track
After Hours Clinics
Tired of seeing your patients end up at retail-based clinics, adult urgent care centers and ERs after hours? Consider creating a pediatric Urgent Care center as part of your pediatric practice. Susanne Madden of the Verden Group will discuss how to set up an Urgent Care “center” within your existing practice, what you need to know about obtaining insurance UC contracts, how to negotiate effective pricing for UC services, and how to effectively code and bill for these services.
The Business of Breastfeeding
Take a closer look at how breastfeeding impacts your patients, their families and your practice. This course covers the history of breastfeeding support and infant feeding, and examines evidence-based medicine related to the use of breast milk. You’ll learn about the business of breastfeeding, the breastfeeding support continuum, and how integrating breastfeeding care will help build your practice.
Creating Your Strategic Plan
Having a strategic plan can set great practices apart from the rest. This session offers the steps needed to build a strategic plan. You’ll learn to evaluate your current situation, identify core competencies and values, prioritize your needs and goals, and communicate so your goals are understood by everyone. You’ll learn to put your plan to work in a day-to-day setting, and determine how to incorporate the plan into partner decision-making, employee evaluations and marketing projects.
Presentation: Creating Your Strategic Plan
How Much Should I Pay an Employed Clinician?
Independent pediatric practices often hire employed clinicians to help balance the workload of running a business and providing excellent care. Although there may be many viable compensation models, there are certain rules you must follow to stay profitable. Discover a model that works for your practice and find out how adding an employed clinician can benefit your practice.
Presentation: How Much Should I Pay an Employed Clinician?
Turn Me On: Using Emerging Technologies to Improve Office Management
This presentation was quite a hit at the 2013 AAP NCE, and we’ve invited Dr. Todd Wolynn to come to Vermont and share it with you. Learn how his practice, Kids Plus Pediatrics in Pittsburgh, PA, has adopted many ubiquitous emerging technologies to improve their patient engagement, clinical response, and bottom line.
Other UC 2014 Courses
2014 Pediatric Coding Updates 2.0 CEUs
Donelle Holle is back to tell you all about the latest changes to CPT coding. You’ll also hear about significant revisions to pediatric codes. Donelle will give you ICD-10 highlights and its impact on reimbursement and how to better use your ICD-9 coding and documentation getting you ready for ICD-10. You’ll gain a better understanding of how to bill for visits and procedures, review leveling of care, and using time as a key factor. See how coding changes can help your practice stay compliant with insurance companies, as well as maximize your reimbursement levels.
Presentation: Pediatric Coding Updates
Ask Chip Hour
The UC covers a lot of ground in three days, but some of the questions or concerns you have may not fit within the context of the classes you choose. Enter Chip Hart and his bottomless pit of pediatric practice management knowledge. Want to know about the ACA-Medicaid Adjustment Boost? How do you keep track of vendor renewal contracts? Need some insider tips on fielding your fantasy football team? We’ll ask for questions in the weeks leading up to the UC, or just bring your questions with you and put Chip on the spot.
Build Efficient and Effective PCC EHR Protocols
If you are a PCC EHR user, you’ve learned the basics of how to build your protocols. In this class, we’ll look at ways to make you more efficient and effective in your clinical work and coding by building better protocols. We’ll demonstrate how to easily convert a paper form that you love into an excellent PCC EHR protocol. We’ll also look at how to design protocols that think like you so that even some of the most complex issues are easier to chart.
The Building Blocks of Protocols
Each clinician has his or her unique charting style. PCC EHR’s flexibility allows you to build customized chart templates or revise existing protocols with new features to match a preferred workflow. In this class, we’ll review the templates in PCC EHR and walk you through the process of mixing and matching to build protocols that work best for you. Hands on.
Clean Up Your Practice with SOAPM & PPMA
The American Academy of Pediatrics Section on Admin and Practice Management (SOAPM) and Pediatric Practice Managers Alliance (PPMA) will help you manage your practice in a constantly changing pediatric landscape. This course will highlight AAP resources for your practice to better inform your business decisions.
Presentation: Clean Up Your Practice with SOAPM
Coding for Clinicians 1.0 CEU
Review and have a better understanding of the codes that are the “bread and butter” of your practice. Stop giving your care away by using low-level codes simply because you’re unsure how to justify a high-level code. Pediatrics is still a specialty and your patients are complex, so code for the service you provide. Review the important procedure codes you use and how to document them so you can pass an audit or prove you performed the service to get reimbursed. Plan to code a history, physical, MDM and a visit.
Presentation: Coding For Clinicians
Configure Your Electronic Encounter Form
Using the Electronic Encounter Form (EEF) in PCC EHR saves you time, lost encounter forms, and paper. Electronic billing is now also a requirement for offices working toward Meaningful Use. This class teaches the functions and features of PCC EHR’s EEF and how to use the tool that configures it. You’ll learn how to prepare for implementation, what to consider when leaving paper forms behind, and how the EEF is affected by SNOMED. You’ll also hear how other offices have implemented this feature. Hands on.
Dealing with Difficult People
Difficult people are everywhere. You may even be one of them, depending on the situation. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment, and the public with greater confidence. Guest speaker Jeff Staads will help us recognize types of difficult people, learn how to change our attitude when dealing with them, and learn ways to better deal with those who challenge us.
eLab Result Setup with PCC: The What, Who, and How
This course is an introduction to eLabs. We will discuss what an eLab is, who is involved in the setup process, and how the process works for PCC EHR. This is an excellent class for those about to get started with eLabs, or for those considering integrating eLabs in the future.
Coding For Bright Futures – 1.0 CEU
Does your practice follow the AAP’s Bright Futures guidelines? Do your payers reimburse you for it? In this class we’ll explore the codes and approaches that can maximize payment for those efforts. PCC’s Jan Blanchard will discuss strategies for selecting the best preventive care service and diagnosis codes for maximum payment of the preventive (and “surprise” services) you render.
Handout: Coding For Bright Futures
Get Paid For the Work You Do
Are you getting paid fairly for the work you do? In this session, we’ll use tools in Partner to take inventory of your revenue and pricing. You’ll learn to prepare for insurance negotiations by comparing payment rates among your insurance companies, providing you with a big picture view of your practice’s finances.
Hands-On ICD-10 Preparation
ICD-10 is on everyone’s radar. In this hands-on workshop, PCC’s Jan Blanchard will guide you through exercises that will crosswalk your most often billed ICD-9 codes to their equivalent ICD-10 codes. From identifying the diagnoses you bill most now to choosing the most specific corresponding, payable codes you’ll use then, this hands on workshop will get you ever-closer to mastering billing with ICD-10 in advance of the October 2015 deadline.
Implementing My Kid’s Chart
Implementing PCC’s patient portal, a.k.a. My Kid’s Chart, in PCC EHR can enhance your practice’s patient-clinician communication, empower patients, support care between visits, and improve patient outcomes. In this class, we’ll offer you a tour of My Kid’s Chart, and cover workflow and implementation as it relates to your office. We’ll also discuss how successful implementation of the portal can help your practice achieve Meaningful Use. Bring your questions.
Legal Questions Answered
Our Practical Pediatric Legal Updates class always generates lots of questions. In this follow-up session, our legal advisors will discuss areas of particular concern to your office and practice.
Manage Accounting Challenges with Partner
Learn how to manage takebacks, overpayments and credits. We’ll show you how to record these transactions and will explain the impact these entries have on reporting.
Manage Your Office’s Computing Assets
For better or worse, computers are critically important assets in a pediatric office. They are expensive, but more importantly they consume a huge slice of staff time. We will discuss how to get the most out of them while controlling an important expense.
Maximize Your Functionality & Efficiency with PCC EHR
While many complain that EHR usage slows them down, PCC EHR is designed to help you maximize functionality and efficiency. In this class, Dr. Seth Kaplan will review how he uses his protocols and task queues to improve charting, patient care and office workflow. We will also look at some specialty protocols to help improve efficiency for unique clinical situations and some tools outside the EHR that can help you work faster and better.
Meet Meaningful Use With PCC EHR
Learn how PCC EHR calculates the Clinical Quality Measures for ARRA. We will discuss how to configure PCC EHR to meet those measures.
New Communication Tools
Good communication between you and your patients gets them engaged in their health care, improves overall care coordination, and increases the efficiency of practice operations. PCC has added several tools to help with all this. In this session, we explore PCC EHR’s new patient portal (My Kid’s Chart), our new fax service, secure instant messaging within your office, and the popular Patient Notification Center (notify), a powerful tool for contacting patients and families.
New Reimbursement Models
Insurers have begun migrating away from fee-for-service models, now wrapping payments under Pay-For-Performance (P4P) and clinical quality programs, such as PCMH. What’s coming next? The Verden Group’s Susanne Madden discusses how your practice can participate in pilot programs, or pioneer new payment models. You’ll also learn how to evaluate whether a P4P makes sense for your practice.
Overview of ARRA’s Medicaid Incentive Program
Is your practice applying for its first, second or third year of ARRA Medicaid Incentives? We will provide an overview of the ARRA Medicaid Incentive program and discuss the role of your local Regional Extension Center in working toward Meaningful Use.
Maria Horn & Tim Proctor, PCC, 3:00-4:00
Partner Pointers for Newbies
If you are relatively new to Partner (2 years or less) and have yet to experience all the benefits of your system, this class is sure to give you great tips and tricks to improve efficiency and your bottom line. We’ll show you command shortcuts and scheduling configuration tips, discuss the benefits of recaller, and give you tips to improve srs reporting capabilities.
Presentation: Partner Pointers for Newbies
PCC EHR Features Your Practice Should Know About
Can you guess which PCC EHR features practices should be using more of? You’ll find out the answer to this question, as well as which components our clinicians love best and why, in this discussion of PCC EHR’s most important features. Think chart-wide components and last-saved answer, for starters.
Presentation: PCC EHR Features Your Practice Should Know About
PCC EHR Panel Peer Exchange
If you are looking for tips on integrating new features in your system, hearing how other practices handle workflow, or are considering implementing PCC EHR in your practice, this class is for you. Listen to a panel of clinicians share their best practices and lessons-learned in implementing PCC EHR, from the initial planning phase to go-live and beyond. Panelists will discuss their strategies for workflow, scanning, using the Electronic Encounter Form, eLabs and a host of other details relevant to using PCC EHR. Bring your own questions and walk away with many tips!
PCC eRx Shortcuts & Efficiencies
Using PCC eRx in PCC EHR gives you flexible and powerful options for managing prescriptions at your practice. This session explores shortcuts and efficiencies in PCC eRx, such as setting favorites and default written instructions, learning how to taper medications and more.
Craig Godfrey, PCC, 3:00-4:00
PCC Roadmap and Product Roundtable
This group participation course starts out with a review of PCC’s Roadmap -past, present and future. You’ll see wishes and enhancements that have been completed at your request, what we have on the map for the second half of 2014, and plans to grow PCC EHR, Partner, PCC Dashboard, My Kid’s Chart and EDI Connections into 2015. Add your feedback in an exercise that encourages participation at any level. Let us know if we’re on the right track, share what your office wants most, and become a part of PCC’s planning process at the highest level.
Pediatric Coding Q&A: Ask Donelle 1.0 CEU
Ready, set, go. You have pediatric coding guru Donelle Holle’s undivided attention. She’s ready and waiting to field all questions related to pediatric coding, so bring your list of queries and raise your hand high.
Presentation: Ask Donelle Anything
Practical Pediatric Legal Updates
Our legal advisors will discuss the most recent legal developments that may impact your office or your practice and invite your questions regarding issues that are important to you.
Presentation: Practical Pediatric Legal Updates
Physician Compensation Models
Developing a fair compensation model is an ongoing struggle for many pediatric practices. The varied skills, personalities, productivity levels, experience, lifestyle demands, and non- financial contributions of those involved are just some of the factors that add to the challenge of finding the right physician compensation model for your practice. We’ll share some pediatric productivity benchmarks and discuss different ways to accurately measure productivity as well as basic compensation model structures to get you thinking about potential models that could work for your practice.
Presentation: Physician Compensation Models
Practice Management Networking Face2Face
Harness the power of hundreds of years of practice management experience in one room for a dynamic exchange on the business of running a pediatric practice. Borrow on the knowledge of your fellow attendees. Exchange challenges, helpful hints, proven solutions and a wealth of resources for the benefit of all. Prepare to break into small groups and discuss by topic.
Read & Understand Your EDI Reports
Monitoring and clearing up insurance claim rejections are an important part of maintaining a healthy bottom line, and knowing how to read EDI reports is critical. We’ll show you the best reports to use, and how to keep up with and respond to claim rejections. Discover how Partner can help you automate the process. Learn tips for better understanding the claim responses you receive, and find out how to avoid the most common types of rejections.
Presentation: Read and Understand Your EDI Reports
Active patient recall can be important to increase revenue and to demonstrate that the pediatrician really cares about a patient’s continuing health. We discuss the ways in which patient recall is critical to a thriving practice.
Presentation: Recall Strategies
Recall Strategies: Part 2
This is a hands-on demonstration of specific recall strategies. We will also provide examples of chronic disease management, showing how to recall patients overdue for well visits, and identify patients with ADHD, obesity, asthma and other chronic conditions that need a follow-up. Hands on.
Shall We Play a Game?
Trouble getting teens in for their checkups? Parents “forgetting” to update their demographics? Patients going to RBC when you’re available? Then it’s time to “play the game” and see how Dr. Warner’s loyalty “game” can make both you and your patients winners. You’ll learn how to identify measures within your practice that need improvement, formulate a reward system to increase patient and family engagement, and teach families to use your system. For this course some very simple pre-course prep is necessary. Instructions can be found in your UC Welcome Bag.
SRS Reporting & Spreadsheets
Learn how to export Partner’s Smart Report Suite (srs) data to spreadsheets. Find out how to organize and graph important practice data including visit and revenue trends and provider E&M visit coding patterns. This class will benefit those who have a good handle on srs and are ready to use the advanced spreadsheet functions for historical trend analysis. Hands on.
Take Control with Reports
Take control of your practice with the robust reporting of Partner. Discover which numbers really matter and how to find and track the information you need most. You’ll learn how to assess pediatric benchmarks using Partner’s Practice Vital Dashboard. A practice session will give you the opportunity to review your own practice’s data. Hands on.
Tools to Configure PCC EHR
Review all the powerful tools available for configuring PCC EHR. You’ll learn how to add and retire users, create user roles, organize immunizations, and more.
Handout: Tools to Configure PCC EHR
Tour of PCC EHR
Are you about to make the decision to enhance your practice with PCC EHR? Are you a potential client evaluating if PCC is the right fit for you? If so, come join us for a guided tour of this powerful and intuitive system. We’ll show you how to check in a patient, chart sick and well visits, complete visit orders and much more. Pediatric- specific features such as growth charts, immunization tracking, and customized pediatric templates will be front and center, as will an overview of time-saving tools, including answer memory & auto note features, clinical alerts, diagnostic history flow sheets, growth charts and electronic encounter forms.
Use Partner to make sure insurance companies are paying what they’re contracted to pay your practice. Partner tracks contract fee schedules, also known as allowables, in the Contract Fee Schedule Editor (allowedit). Learn how to create and manage multiple contract rates and assign the completed contract fee schedules to selected insurance plans. Run reports to see if carriers are paying more, or less, than your allowed amounts. Hands on.
The True Cost of Immunizations
What does it really cost to administer vaccines? Purchasing, storing and tracking vaccines will add up, costing you in time and in dollars and cents. Learn how to measure your real product and administrative costs, and discover practical ways to make your delivery more efficient.
Presentation: The True Cost of Immunizations
Use PCC for PCMH
Are you interested in making your practice a Patient-Centered Medical Home (PCMH) but overwhelmed by the sheer volume of requirements and reporting needed to qualify for PCMH recognition? Reviewing the 2011 PCMH standards as a whole can, indeed, be daunting. Identify reports within Partner, PCC EHR, and the Dashboard that are relevant for practices seeking PCMH recognition. We’ll also introduce you to PCC’s web-based tool that breaks down each standard, by element, offering dozens of report screenshots and examples other PCC offices have used to help satisfy the PCMH requirements.
Using Shared Care Plans for Effective Pediatric Care Coordination
Learn how to improve relationships with your patient families while being more efficient with your staffing resources and time through a system of effective care coordination supported by PCC’s Care Planning Function.
What’s New at PCC
Every PCC release includes new features designed to help make Partner and PCC EHR perfect for your practice. If your office has been busy and you’ve not yet taken advantage of the new releases, this class is for you. We will take you on a tour of the best new features and direct you to other helpful PCC tools and resources to benefit your office.
You Cannot NOT Communicate
Effective communication is critical to the success of any practice, and it’s not just about the words we choose. The way we dress, our body language, our self-image all send a message. And sometimes, the message we think we’re sending isn’t the one being received. In this class, guest speaker Jeff Staads will take a lighthearted approach to discussing the ways in which we communicate and how we can do it more effectively to solve problems and improve attitudes at the office.